Fisher Paykel Refrigerator C170T User Manual

Installation instructions  
and user guide  
Refrigerator & Freezer  
NZ AU UK IE PAC  
 
1
Contents  
General operating instructions – all products  
Safety and warnings  
2
4
7
8
Installation instructions  
Moving or storing your refrigerator  
Door conversion  
Ice & Water refrigerators  
Please refer to supplement Ice & Water User Guide  
10  
Active Smart™ refrigerators  
Operating instructions  
Special features  
10  
12  
14  
15  
Maintenance  
Cleaning care  
Cyclic and compact refrigerators  
Operating instructions  
19  
20  
21  
Special features and maintenance  
Cleaning care  
Vertical freezers  
Operating Instructions  
24  
Chest freezers  
Operating instructions  
Special features and maintenance  
24  
25  
Food care – all products  
Storing food in your refrigerator  
Storing food in your freezer  
26  
28  
Problem solving checklist  
Customer care information  
30  
32  
Important!  
This User Guide is to be used for all refrigerator/freezers. It contains all the general information  
required for the operation of your refrigerator/freezer.  
A User Guide is provided with the Ice & Water refrigerator. This booklet contains additional  
specific information about the ice and water functions on the refrigerator.  
SAVE THESE INSTRUCTIONS  
 
2
Safety and warnings  
To reduce the risk of fire, electric shock, or injury to persons read the IMPORTANT SAFETY  
INSTRUCTIONS before operating this appliance.  
Use this appliance only for its intended purpose as described in this User Guide.  
Important safety precautions  
Warning  
When using this appliance always exercise basic safety precautions including the following:  
Danger  
This appliance is not intended for use by young children or infirm persons without supervision.  
Young children should be supervised to ensure they do not play with the appliance.  
Risk of child entrapment. Before you throw away your old refrigerator or freezer:  
– Take off the doors  
– Leave the shelves in place so that children may not easily climb inside.  
Disposal  
Extreme care must be taken when disposing of your old appliance to avoid hazards. The  
refrigerant gas must be safely removed and for the safety of young children, remove doors.  
Your Fisher & Paykel Appliances Authorised Service Centre will be able to give advice on  
environmentally friendly methods of disposing of your old refrigerator or freezer.  
Electrical  
This appliance must be properly installed in accordance with the installation instruction before it  
is used.  
Never unplug your refrigerator or freezer by pulling on the power cord.  
Always grip the plug firmly and pull straight out from the outlet.  
Do not plug in any other appliance at the same power point as your refrigerator or freezer or use  
extension cords or double adapters.  
Repair or replace immediately all electric service cords that have become frayed or otherwise  
damaged. Do not use a cord that shows cracks or abrasion along its length or at either the plug  
or appliance end.  
If the power supply cord is damaged, it must only be replaced by your Fisher & Paykel Appliances  
Authorised Service Centre because special purpose tools are required.  
When moving your appliance away from the wall, be careful not to roll over or damage the power  
cord.  
Unplug your refrigerator or freezer before cleaning or replacing the lightbulb.  
 
3
Safety and warnings  
Storing food and drinks  
Never store volatile or flammable materials in your refrigerator or freezer as they may explode.  
Never freeze liquids in glass containers. Liquid expands during freezing, which may cause the  
container to explode.  
Never freeze carbonated drinks. They may explode.  
Do not consume food if it is too cold. Food removed from the freezer compartment may be cold  
enough to cause damage when brought into contact with bare skin e.g. frozen ice cubes.  
Power failure – food safety  
Do not refreeze frozen foods that have thawed completely. Follow the recommendations below if  
you discover food in your freezer has thawed:  
1) Ice crystals still visible – food may be refrozen but should be stored for a shorter period than  
recommended.  
2) Thawed but refrigerator cold – refreezing generally not recommended. Fruits and some cooked  
food can be refrozen but use as soon as possible. Meat, fish, poultry – use immediately or cook  
then refreeze. Vegetables – discard as they usually go limp and soggy.  
3) Thawed but warmer than 4˚C. Red meat can be cooked immediately and refrozen but use as  
soon as possible. Discard all other frozen foods.  
Do not refreeze frozen foods that have thawed completely. The food may be dangerous to eat.  
Cleaning  
Many commercially available cleaning products contain solvents which may attack plastic  
components of your refrigerator or freezer and cause them to crack. Please refer to the cleaning  
care section of this booklet for further advice.  
SAVE THESE INSTRUCTIONS  
 
4
Installation instructions  
Please follow the steps for installation to ensure your appliance operates correctly.  
1. Power  
The appliance must be installed so the plug is accessible.  
To ensure that the appliance is not accidentally switched off, connect your refrigerator or freezer  
to its own power point. Do not plug in any other appliance at this power point or use extension  
cords and double adaptors, as the combined weight of both power cords can pull the double  
adaptor from a wall outlet socket.  
For power requirements, refer to the information on the serial plate located at the front bottom  
right-hand side of the refrigerator when the door is open.  
It is essential that the appliance be properly grounded (earthed).  
2. Location  
Your refrigerator or freezer should not be located in direct sunlight or next to any heat  
generating appliance such as a cooktop, oven or dishwasher.  
3. Stability  
It is important that all four corners of the refrigerator or freezer base are supported firmly on the  
floor to eliminate any cabinet movement.  
Installing the appliance on a soft or uneven or unlevel floor may result in twisting of the cabinet  
and poor sealing of the doors. If the doors do not seal properly, warm air will enter  
the food storage areas causing the temperature to increase, resulting in food spoilage and  
food loss.  
Before moving your refrigerator or freezer into its position, ensure that the adjustable front feet  
are fully retracted by turning them anticlockwise, i.e. towards the right of the cabinet.  
Position your refrigerator or freezer. Turn the adjustable feet clockwise, i.e. to the left, to lower  
the adjustable front feet. Raise the front of the appliance until it is stable and the doors move  
towards the closed position, on their own, when open.  
The front levelling foot on the hinge side should take the majority of the weight of the cabinet  
and the cabinet should be stable, i.e. cabinet should not rock or wobble.  
Raise  
Lower  
Fig.1 Refrigerator foot  
 
5
Installation instructions  
4. Ventilation and installation  
To ensure adequate ventilation for your refrigerator  
or vertical freezer, see recommended cabinetry  
dimensions below. To ensure adequate ventilation for  
chest freezers, allow a minimum of 20mm of airspace  
on each side of the cabinet, and 75mm at the rear.  
The appliance is intended to be placed against a wall  
with a free distance not exceeding 75mm.  
If integrating your refrigerator, follow installation  
instructions provided with the integration kits.  
Flush with refrigerator chassis  
– full door rotation  
Flush with refrigerator door  
– 90˚ door rotation  
Flush with refrigerator door  
– full door rotation  
Cabinetry dimensions  
(mm) (including  
minimum clearances)  
A inside height  
869 1257 1645 1525 1745 1257 1645 1475 1645 1745 1645 1745 1745  
Flush with refrigerator chassis – full door rotation  
B inside width  
C inside depth  
565 565 565 675 675 565 565 675 675  
502 502 502 620 620 502 502 620 620  
675  
620  
720 720 830  
620 620 620  
Flush with refrigerator door – 90º door rotation  
D inside width 565 565 565 675 680 565 565 680 680  
680  
675  
725 725 835  
675 675 675  
E
inside depth flush to  
curved door  
552 552 552 670 670 552 552 675 675  
n/a n/a n/a n/a 690 n/a n/a n/a n/a  
F
inside depth flush to  
flat door  
690  
n/a 690 690  
Flush with refrigerator door – full door rotation  
G inside width  
H inside depth flush to  
curved door  
685 685 685 795 795 685 685 795 795  
795  
675  
840 840 950  
675 675 675  
552 552 552 670 670 552 552 675 675  
I
inside depth flush to  
flat door  
n/a n/a n/a n/a 690 n/a  
n/a  
n/a  
n/a  
690  
n/a 690 690  
Minimum clearances  
side clearance  
K side clearance – hinge  
side flush with door  
– 90° rotation  
J
20  
25  
20  
25  
20  
25  
20  
25  
20  
25  
20  
25  
20  
25  
20  
25  
20  
25  
20  
25  
20  
25  
20  
25  
20  
25  
L
side clearance – hinge  
side flush with door  
– full rotation  
140 140 140 140 140 140 140 140 140  
140  
140 140 140  
M rear clearance  
30  
50  
30  
50  
30  
50  
30  
50  
30  
50  
30  
50  
30  
50  
30  
50  
30  
50  
30  
50  
30  
50  
30  
50  
30  
50  
(incl. evaporator tray)  
N vent  
 
6
Installation instructions  
Before placing food in the fresh food or freezer compartments  
Remove all packaging. Ensure that all transit clips are removed from the refrigerator. These are  
small rubber stops located at the back of the shelves.  
Allow the refrigerator and freezer to run empty for 2 – 3 hours to allow each compartment to  
cool to the appropriate temperature.  
Clean the inside of the appliance with warm water and a little liquid detergent to remove  
manufacturing and transportation dust.  
The appliance may have an odour on its initial operation, but this will go when the refrigerator  
and freezer have cooled sufficiently.  
Energy efficiency  
Do not cover your appliances with any material that will prevent air from flowing around the  
cabinet sides.  
Do not leave the door open for any longer than is necessary.  
Allow good clearances in front of the air ducts within the cabinet for maximum cold air  
distribution.  
 
7
Moving or storing your refrigerator  
If your refrigerator or freezer is turned off for any reason, wait 10 minutes before turning it back  
on. This will allow the refrigeration system pressures to equalise before restarting.  
Moving your refrigerator  
Turn off the appliance and unplug from the power point. Remove all food.  
Turn the adjustable feet to the right as far as they will turn (see page 4).  
Ease the refrigerator out of its position. Tuck the power cord away and tape the doors closed.  
Tape the shelves in place. If the cabinet needs to be placed at an angle or laid down, carefully lay  
it on its side (the right hand side when viewed from the front).  
Relocate and install. If the appliance has been left on its side for any length of time, leave it  
standing upright for at least 10 minutes before turning on.  
Storing your refrigerator or freezer  
When storing your cleaned appliance, leave the door(s) open. This allows air to circulate and  
prevents the build up of bacteria and moulds.  
Before using again, clean well using a mixture of warm water and baking soda (add 1 teaspoon  
of baking soda to each 500 ml of water). Rinse with clean water.  
Holiday time  
We recommend you leave your refrigerator or freezer operating while you are on holiday.  
 
8
Door conversion  
If you need to hinge your door on the opposite side we  
recommend that you call your local Fisher and Paykel Authorised  
Service Centre or Dealer to make this conversion.  
Active Smart™ refrigerators with silver handles need to be  
ordered either with left or right opening doors and can not be  
interchanged.  
All other models except those models listed below need to have  
an appropriate conversion kit for your model refrigerator.  
The kit is available from your Authorised Service Centre or Dealer.  
Full instructions are included in the conversion kit.  
If you have the following compact model refrigerators you  
can change the door by following these instructions:  
P120, C190, C270, E150, E210  
Fig.2 Hinge removal  
Switch off the appliance and remove all the food stuffs and  
shelves from the doors.  
Remove the hinge cover from the top of the cabinet. This is  
achieved by levering it up carefully from the front.  
Remove the top hinge bracket screws using a ‘Philips’ screwdriver  
and remove the top hinge bracket, ensuring that the door is held  
firmly. (Refer Fig.2).  
Open the door and lift it off.  
Insert the plastic hinge plugs supplied with the installation kit  
into the removed top hinge bracket holes. Remove the existing  
plastic hinge plugs from the opposite side.  
Tilt the refrigerator back, either right onto its back or lean it  
against a wall, and unscrew both adjustable feet.  
Remove the plastic bottom hinge bracket bolt holding the  
bottom hinge bracket to the underside of the cabinet. Replace  
the bottom hinge bracket bolt without the bottom hinge bracket.  
Remove existing cap door closing from bottom hinge bracket.  
On the opposite side remove the bottom hinge bracket bolt and  
fit the bottom hinge bracket.  
Fig.3 Bottom hinge  
Note: that it is rotated so that it is a mirror image of itself on the  
other side (refer Fig.3).  
Replace the adjustable feet turning them as far as they will go.  
Carefully stand the refrigerator upright again.  
 
9
Door conversion  
Fit new cap door closing to bottom hinge bracket. The  
new cap door closing is a mirror image of the existing part.  
Remove the hinge hole covers from the ends of the door  
using a narrow blade to prise them away from the door.  
The hinge hole covers are the components without holes.  
Keep them for re-use.  
Move the hinge bearing on the door to the opposite side  
of the top of the door (refer Fig.4).  
Fig.4 Door hinge bearing  
Fit the new hinge bearing closing hook to the opposite  
side of the bottom door. The new hinge bearing hook is a  
mirror image of the existing part.  
Remove the old hinge bearing closing hook from the door  
(refer Fig.5).  
Replace the door. Replace the top hinge bracket and  
secure with the top hinge bracket screws making sure that  
the door is square.  
Fig.5 Closing hook  
Top Hinge  
Bracket  
Hinge Hole  
Cover  
Hinge Cover  
Hinge Bearing  
Bottom Hinge  
Bolt  
Cap Door Closing  
Bottom Hinge  
Bracket  
Hinge Bearing  
Closing Hook  
Fig.6 Conversion kit  
 
10  
Active Smart™ operating instructions  
Models:  
635mm wide  
680mm wide  
790mm wide  
E331T, E372B, E381T, E402B, E411T, E415H  
E406B, E413T, E440T, E442B  
E521T, E522B  
For information on the operation of the Ice & Water control panel please refer to the  
Ice & Water User Guide.  
Temperature control  
When the refrigerator is first turned on, the powerful cooling system will automatically cool both  
refrigerator and freezer compartments to their set temperatures. This will take between 2 – 3  
hours depending on the temperature and humidity of the environment.  
The two compartment temperatures are accurately and independently controlled and do not  
change with the temperature or humidity of the surroundings; whether summer or winter.  
If you wish to alter the temperature of either the fresh food compartment or freezer  
compartment, this can be easily done by using the control panel located at the back of the fresh  
food compartment.  
Control panel to adjust temperatures  
Fig.7 Control panel  
Fresh food and freezer  
compartment indicator  
Increase temperature button  
Decrease temperature button  
Compartment  
select button  
Temperature  
indicator (thermometer)  
Fresh food compartment  
The fresh food compartment light on the refrigerator diagram will be showing. The temperature  
indicator illustrated by a thermometer will show the temperature setting for this compartment  
as a series of lights.  
The temperature may be altered by pressing the increase temperature or decrease temperature  
buttons. One press on either of these buttons will produce a dimmer light which indicates a  
small change in temperature.  
Pressing either button twice gives a brighter light and indicates a greater change in temperature.  
Fewer lights on the thermometer means a cooler temperature for the compartment selected.  
Freezer food compartment  
To adjust the freezer temperature press the compartment select button until the light flashes on  
the freezer compartment indicator.  
The freezer temperature can be altered by pressing the increase or decrease temperature buttons.  
One press on either of these buttons will produce a dimmer light which indicates a small change  
in temperature. Pressing either button twice gives a brighter light and indicates a greater change  
in temperature.  
Note: Successively pressing the compartment select button will automatically select between the  
compartments, a return to the fresh food compartment will be accompanied by a longer beep.  
When the door is reopened the control panel will return automatically to the fresh food  
compartment setting.  
 
11  
Active Smart™ operating instructions  
Sabbath mode  
To activate the Sabbath mode press the compartment select button on the temperature control  
panel for 10 seconds.  
When the product is in sabbath mode:  
The light will not operate when the door is opened.  
The door alarm will not operate.  
The display will not be illuminated.  
Opening the door will not affect the compressor or fans.  
If the power to the refrigerator is turned off whilst in this mode, the product will continue in  
Sabbath mode when the power is restored.  
Sabbath mode will automatically de-activate 80 hours after activation.  
To de-activate earlier than 80 hours press the compartment select button on the temperature  
control panel for 10 seconds.  
Normal refrigerator sounds  
Active Smart™ refrigerators, with their excellent energy ratings and cooling performance, can  
produce sounds somewhat different to your old refrigerator.  
Normal operational sounds include:  
Fan air flow sound. Active Smart™ refrigerators have fans which change speed depending on  
demand. During cooling periods, such as after frequent door openings, fans circulate the  
cold air in the refrigerator and freezer compartments producing some air flow sound. This  
is quite normal.  
Cracking or popping which may sound like ice coming off the evaporator. This occurs when the  
defrost function is operating.  
Running water sound. This is the liquid refrigerant in the system and can be heard as a boiling or  
gurgling noise.  
An audible hissing sound after closing the freezer door. This is due to the pressure difference  
between the warm air that has entered the cabinet and suddenly cooled, and the outside air  
pressure.  
Other strange sounds may be heard for the following reasons:  
– Cabinet not level  
– Floor uneven or weak  
– Bottles or jars rattling on shelves  
 
12  
Active Smart™ special features  
Fruit and vegetable bins and humidity control cover  
The fruit and vegetable bins feature a unique cover which provides two functions:  
The humidity cover seals the bins and provides a humid microclimate to extend storage times of  
fruits and vegetables.  
The humidity cover prevents condensation, which forms at high humidities, from dripping down  
onto the fruit and vegetables. The ability to retain high humidity in the fruit and vegetable bin may  
produce small amounts of water in the bottom of the fruit and vegetable bins. This can be wiped  
out as required.  
Fruit and vegetable bins and humidity slide (where fitted)  
Each fruit and vegetable bin has a humidity adaptor control that can be adjusted to fruit or  
vegetables depending on what is stored in the bins.  
If possible try to store fruit and vegetables separately. This will help extend their storage life.  
If there is a mixture of fruit and vegetables in the bin adjust the position of the control to the centre.  
If there is too much water in the bins the control can be adjusted towards the setting with fewer drips.  
Remember a small amount of water in the bins is beneficial for fruit and vegetable storage.  
SUITABLE FOR:  
Salad Greens  
Lettuce  
Spinach  
Broccoli  
Cabbage  
Carrots  
Mixed fruit  
& vegetables  
Fruit with  
skin/peel  
Oranges  
Lemons  
Limes  
Fig.8 Humidity Control graphic  
Ice trays and lid  
To empty the ice cubes into the lid, hold the tray and lid together and twist to dislodge.  
Refill the ice tray with water, place lid containing ice cubes on top and store in the freezer.  
Ice cubes are best stored in a closed container or plastic bag as they readily absorb odours and  
tastes from other foods.  
Deodoriser (Where fitted)  
A deodoriser is fitted to remove unpleasant odours from the refrigerator. It is located behind the  
duct cover in the fresh food compartment and will last for the life of your fridge.  
Door alarms  
If the fresh food compartment door is left open the alarm will beep after 90 seconds and if the  
freezer door is left open the alarm will beep after 60 seconds.  
While either door remains open, subsequent beeps will sound every 30 seconds for 5 minutes.  
A continuous alarm will sound if the door has been left open for 5 minutes or longer and the light  
will turn off. The alarm will stop when the door is closed.  
 
13  
Active Smart™ special features  
Fault alarms  
If the electronic controller detects a fault from which it is unable to recover an alarm will sound.  
When the fresh food compartment door is opened a fault code (specific pattern of lights) will  
flash red and green on the Control panel to alert you to the fault. The audible alarm will stop  
when any button is pressed but the lights will remain flashing. If such a fault occurs, call your  
Fisher & Paykel Appliances Authorised Service Centre immediately; the fault code will help the  
service person find and remedy the cause of failure.  
Divider instructions (Where fitted)  
To fit the divider, insert divider into bin on an angle, straighten and slot into place. To adjust the  
divider, fully extend the bin, partially lift the divider, slide sideways and re-slot into position.  
Fig.9 Vegetable bin divider  
Roll out drawer model E415H  
The roll out drawer is suitable for storing fruits and vegetables as well as tall bottles and drinks.  
A vent/baffle is located at the front of the drawer.  
The temperature in the drawer can be adjusted by opening or closing this vent.  
Opening the vent fully allows more cold air into the drawer. Typical operating temperatures in  
this compartment are from 3˚C to 9˚C.  
The closed vent situation is ideal for storage of tomatoes, tropical fruit, cucumber, capsicum etc.  
as these foods do not keep as well at colder temperatures.  
The open vent situation is suitable for most vegetables and fruits. Uncut fruit and vegetables  
with protective skin (e.g. apples and pears) can be stored without wrapping.  
To extend the storage life of other fruit and vegetables place them in loosely sealed plastic bags.  
This will reduce moisture loss and prevent excess moisture build-up.  
Bottle rack (Where fitted)  
The bottle rack can be used to store a variety of bottles and can be positioned anywhere you  
would a shelf. To re-position, lift the rear of the rack and pull forward. Bottles are best stored with  
the top facing the front of the refrigerator.  
 
14  
Active Smart™ maintenance  
Replacement of the interior light (Halogen light bulb)  
Turn the power off at the wall socket before replacing the bulb. The light bulb is located on the  
top roof of the cabinet at the front.  
Remove the lens cover using a small screwdriver. Insert the screwdriver in the front centre of the  
lens cover and gently lever down. Pull out old bulb.  
Do not touch the new bulb with your hand. Leave it in the plastic bag whilst slotting into  
position.  
Remove plastic bag when bulb is in position.  
Replace lens cover.  
Turn power on. Light bulb should now glow.  
Note: The replacement halogen bulb must not exceed 12 Volt/10 Watt. Bulbs are available from  
your Fisher & Paykel Appliances Customer Care Centre.  
Fig.10 Halogen light replacement  
Important!  
Your refrigerator is designed to operate for many years without the need for service checks.  
However, if your refrigerator is malfunctioning, have it attended to by your Fisher & Paykel  
Appliances Authorised Service Centre as soon as possible. All electrical repairs must be carried  
out by an adequately trained service technician or qualified electrician.  
 
15  
Active Smart™ cleaning care – interior/exterior  
Interior  
It is important to keep the interior of the refrigerator and freezer clean to help prevent food from  
becoming contaminated during storage.  
The amount and types of food stored determines how often cleaning should be carried out  
(ideally once every 1 to 2 weeks) in the refrigerator.  
Remove the shelves from cabinet and door. Wash shelves and storage bins in warm water and  
detergent; rinse in clean water and dry before replacing.  
Wipe over the interior surfaces with warm water and detergent or baking soda dissolved in warm  
water (add 1 teaspoon of baking soda to each 500mls of water). Rinse with clean water.  
To help remove “old stale refrigerator” smells add a few drops of vanilla essence or vinegar to the  
water before cleaning.  
Clean exterior surfaces with warm water and detergent. Use a toothbrush for the magnetic  
door gasket.  
Do not use harsh, abrasive cloths or cleaners or highly perfumed, strong smelling cleaners or  
solvents on any part of the refrigerator or freezer.  
Exterior  
Stainless exterior door  
It is important when cleaning the exterior door surface of your refrigerator, to only use liquid  
dishwashing detergent dissolved in warm water.  
Dry the door with a clean, lint free cloth.  
The use of any abrasive or stainless steel cleaners and solvents will damage the door surface.  
Other exterior surfaces  
Clean all other exterior surfaces with warm water and detergent.  
If necessary, clean the magnetic door gasket with an old toothbrush, warm water and detergent.  
Water evaporator tray  
The water evaporator tray is found above the compressor at the back of the refrigerator or  
freezer. The tray may require infrequent cleaning.  
Carefully move the refrigerator or freezer out from the wall.  
Switch off the appliance.  
If the tray is full, have one person support the tray while another person unscrews the fasteners.  
Take care not to spill any liquid over the electrical components. Empty trays may have the  
fasteners loosened and the tray slipped over through the keyhole. (Reverse order to reassemble).  
Wipe out with warm water and detergent or disinfectant.  
Reassemble taking care not to over-tighten the fasteners.  
Switch on the appliance.  
 
16  
Active Smart™ cleaning care – special features  
Interior  
Glass shelves  
Clean with warm water and detergent or a glass cleaner. If cleaning the shelves without removing  
from the cabinet, use only warm water and detergent as a glass cleaner can damage the plastic  
components of your refrigerator.  
Important!  
Many commercially available cleaning products contain solvents that may attack the plastic  
components of your freezer and cause them to crack. It is important to use only warm water and  
a small amount of liquid dishwashing detergent on any plastic components inside and outside  
your freezer. Avoid using anti-bacterial cleaning products on either the interior or exterior of the  
cabinet as they may cause rusting of metal components and cracking of plastic components.  
Bottle rack (where fitted)  
Clean with warm water and detergent. The use of abrasive cleaners and solvents may cause damage.  
To remove trays or fixed bins  
For ease of removal, empty food  
from tray/bin first.  
Hold the centre front of the tray/bin  
handle.  
Lift vertically to unclip from the  
runners and pull tray/bin towards  
you to remove.  
Fig.11 Tray removal  
Push runners back into refrigerator.  
To replace trays or fixed bins:  
With the runners pushed back into the refrigerator, place the tray/bin on top of the runners. Push  
the tray/bin back slowly until you feel it clip back onto the runners.  
Important!  
Ensure that trays and bins are securely clipped onto the runners before use.  
Bin and tray runners are pre-lubricated, and will not need to be re-lubricated during their life. Do  
not attempt to clean grease from the runners, as this will affect their ability to function. Do not  
immerse runners in water.  
 
17  
Active Smart™ cleaning care – special features  
Humidity Control System (where fitted)  
Important!  
When cleaning the shelf above the vegetable bins,  
we recommend that you do not disassemble the  
Humidity Control System from the shelf.  
Retainer  
In the event that the plastic lid and humidity slides  
become separated from the glass shelf, follow these  
instructions to reassemble.  
Humidity Slides  
1
2
Turn shelf upside down  
To attach humidity slides onto  
shelf front corners, fit bottom clips  
into shelf front trim. Next, slide  
sideways towards shelf until arm  
clips onto glass.  
3
To attach humidity control lid – with  
text facing you, align lid with front  
of shelf. Hold lid vertically and fit  
front end into retainer on shelf.  
Ensure lid fits into retainer as well as  
underneath humidity slides.  
4
5
At the sides of the shelf, adjust  
humidity slide tabs so that the plastic  
lid is between the shelf and the tabs.  
If clips on back of shelf are present,  
fasten lid with rear clips. Ensure that  
the cover is fully secure at front and  
back of shelf.  
Fig.12 Humidity Control System cleaning  
 
18  
Active Smart™ cleaning care – special features  
Roll out fruit and vegetable bin – E415H  
Remove for cleaning by pulling out the compartment until it stops, lifting and then continuing  
to slide it forward until it is fully extended.  
Rest the door front on the floor and with the refrigerator compartment door open, remove the  
tray, divider rack and bin. Wash with warm water and detergent.  
Rinse, dry and replace.  
Lower shelf in models with roll out  
Fruit and vegetable bin – E415H  
Remove the front baffle after lifting its inner edge. With the  
refrigerator compartment door open, slide the shelf forward  
and lift out. Clean with warm water and detergent.  
Rinse, dry and replace in the second groove up from the side  
runner rail.  
Fig.13 Front baffle  
 
19  
Cyclic and compact operating instructions  
Models:  
525mm wide  
635mm wide  
P120, E169T, C170T, C190, E240B, E249T, C270  
C373, E373, C450, E450  
Temperature control  
The control has been factory set for normal operating conditions.  
Allow the refrigerator to run empty for 2 – 3 hours before placing food inside the fresh food or  
freezer compartments.  
Re-adjust the control as necessary to suit your individual preference.  
1 is warmest  
7 is coldest  
We recommend adjusting the temperature by half a setting initially and then allow at least 24  
hours for the cabinet temperature to stabilise before readjusting.  
If you are altering the temperature of a 2-door refrigerator, remember you are altering the  
temperature of both compartments.  
The running time and temperature are affected by where your refrigerator is located, how  
often the door is opened and the temperature of the room the refrigerator is located in. Your  
refrigerator is designed to operate in a room temperature of between 10°C and 43°C.  
warmer  
colder  
Fig.14 Temperature knob  
 
20  
Cyclic and compact special features and maintenance  
P120 Ice box  
This is designed for short-term storage of frozen foods and ice only. It is recommended that the  
tray is kept in place under the ice box at all times.  
Door alarms (E169T, E240B, E249T, E373, E450 only)  
If the fresh food compartment door is left open the alarm will beep after 90 seconds.  
If the door remains open, subsequent beeps will sound every 30 seconds for 5 minutes.  
A continuous alarm will sound if the door has been left open for 5 minutes or longer.  
The alarm will stop when the door is closed.  
Fault alarms  
If the electronic controller detects a fault from which it is unable to recover, an alarm will sound  
when the door is opened.  
When the fresh food compartment door is opened and a fault has occurred, a specific number  
of beeps will sound. If a fault occurs, call your Fisher & Paykel Authorised Service Centre  
immediately; the number of beeps will help the service person find and remedy the cause of  
failure.  
Humidity control cover (635mm wide models)  
The vegetable bins feature a unique cover which provides two functions:  
The humidity control cover seals the bins to provide a humid microclimate to extend storage times.  
The humidity control cover prevents condensation which forms at high humidities from dripping  
down onto the fruit and vegetables.  
The ability to retain high humidity in the fruit and vegetable bin may produce small amounts of  
water in the bottom of the fruit and vegetable bin. This can be wiped out as required.  
Replacement of interior light  
4
Turn the power off at the wall before replacing the lamp. The  
1
interior lamp is located at the back of the temperature control box  
and is removed by unscrewing it.  
Replace bulb, making sure it is tightly screwed in. Switch power  
back on again.  
Unscrew bulb from  
rear of control panel  
The replacement bulb must not exceed 230 Volt/15 Watt. Bulbs  
are available from your Fisher & Paykel Authorised Service Centre.  
Fig.15 Temperature control box  
Important!  
Your refrigerator is designed to operate for many years without the need for frequent service  
checks. However, if your refrigerator is malfunctioning, have it attended to by your Fisher & Paykel  
Authorised Service Centre as soon as possible.  
All electrical repairs must be carried out by an adequately trained service technician or qualified  
electrican.  
 
21  
Cyclic and compact cleaning care – interior/exterior  
Interior  
It is important to keep the interior of the refrigerator and freezer clean to help prevent food from  
becoming contaminated during storage.  
The amount and types of food stored determines how often cleaning should be carried out  
(ideally once every 1 to 2 weeks) in the refrigerator.  
Remove the shelves from cabinet and door. Wash shelves and storage bins in warm water and  
detergent; rinse in clean water and dry before replacing.  
Wipe over the interior surfaces with warm water and detergent or baking soda dissolved in warm  
water (add 1 teaspoon of baking soda to each 500mls of water). Rinse with clean water.  
To help remove “old stale refrigerator” smells add a few drops of vanilla essence or vinegar to the  
water before cleaning.  
Clean exterior surfaces with warm water and detergent. Use a toothbrush for the magnetic  
door gasket.  
Do not use harsh, abrasive cloths or cleaners or highly perfumed, strong smelling cleaners or  
solvents on any part of the refrigerator or freezer.  
Glass shelves  
Clean with warm water and detergent or a glass cleaner. If cleaning the shelves without  
removing from the cabinet use only warm water and detergent as a glass cleaner can damage  
the plastic components of your refrigerator.  
Exterior  
Stainless exterior door  
It is important when cleaning the exterior door surface of your refrigerator, to only use liquid  
dishwashing detergent dissolved in warm water.  
Dry the door with a clean, lint free cloth.  
The use of any abrasive or stainless steel cleaners and solvents will damage the door surface.  
Other exterior surfaces  
Clean all other exterior surfaces with warm water and detergent.  
If necessary, clean the magnetic door gasket with an old toothbrush, warm water and detergent.  
Water evaporator tray  
The water evaporator tray is found above the compressor at the back of the refrigerator or  
freezer. The tray may require infrequent cleaning.  
Carefully move the refrigerator or freezer out from the wall. Switch off the appliance.  
If the tray is full, have one person support the tray while another person unscrews the fasteners.  
Take care not to spill any liquid over the electrical components. Empty trays may have the  
fasteners loosened and the tray slipped over through the keyhole. (Reverse order to reassemble).  
Wipe out with warm water and detergent or disinfectant.  
Reassemble taking care not to over-tighten the fasteners. Switch on the appliance.  
 
22  
Cyclic and compact cleaning care special features  
Vegetable bin – 525mm wide models – except P120 models  
Wash in warm water and detergent. Rinse and dry.  
Fruit and vegetable bins and cover – 635mm wide models  
C
Shelf  
Remove bins then the bottom refrigerator shelf.  
B
Place the shelf upside down on a flat surface. Pull cover at  
position A then lift up at position B. Take cover off at sides.  
Clean cover and bins in warm soapy water.  
A
To reassemble, insert cover and clip at position C, then snap  
in the clip at position A.  
Fig.16 Humidity Control cover  
 
23  
Cyclic and compact cleaning care  
Defrosting model C170T  
It is recommended that a freezer be defrosted when the frost is greater than 6mm thick.  
Remove all frozen food and wrap it in several layers of paper. Place food in the refrigerator  
compartment or a cool environment e.g. insulated picnic bin.  
Switch the power off at the wall. The temperature control can remain at its normal setting.  
Remove the freezer baskets or shelves for ease of cleaning.  
Whilst defrosting, leave the freezer door open. If you wish to reduce the defrosting time place a  
bowl of warm water in the freezer compartment and leave the door open. Keep the refrigerator  
compartment door closed.  
Use the scraper supplied or a plastic spatula to remove any loose ice. Do not use knives or  
any other sharp instrument to remove the ice, otherwise the freezer surface may become  
permanently damaged.  
Ensure that the defrosting of your freezer is carried out as quickly as possible. During defrosting  
a rise in temperature of frozen food above normal storage temperature can shorten the storage  
time of the food.  
Wipe the freezer dry. Replace the frozen food.  
Switch the refrigerator on.  
Defrosting models with ice boxes  
The P120 is designed for short-term storage of frozen foods and ice only.  
Remove all frozen food and wrap it in several layers of paper. Place in a cool environment e.g.  
insulated picnic bin.  
Position the tray provided beneath the icebox to collect the melting ice.  
Push the defrost button in the centre of the control knob. The defrost time may be reduced by  
placing a bowl of warm water in the icebox and leaving the door of the refrigerator open.  
Use the scraper supplied or a plastic spatula to remove any loose ice.  
Immediately after the refrigerator has automatically restarted, empty the tray of water and ice.  
Wipe the tray and icebox dry.  
Replace the frozen food.  
 
24  
Vertical freezer operating instructions  
Models:  
525mm wide  
635mm wide  
E150, E210  
E308, E388  
Temperature control  
The cabinet control is located at the bottom rear of the cabinet.  
The control has been factory set to position 4 for normal  
operating conditions.  
The freezer temperature should be approximately -18°C.  
Re-adjust the control as necessary to suit your individual  
preference.  
1 is the warmest.  
7 is the coldest.  
Door alarms  
Fig.17 Control box  
If the door is left open the alarm will beep after 60 seconds.  
If the door remains open, subsequent beeps will sound every 30 seconds for 5 minutes.  
A continuous alarm will sound if the door has been left open for 5 minutes or longer.  
The alarm will stop when the door is closed.  
Fault alarms  
If the electronic controller detects a fault from which it is unable to recover, an alarm will sound  
when the door is opened.  
When the door is opened and a fault has occurred, a specific number of beeps will sound. If a  
fault occurs, call your Fisher & Paykel Authorised Service Centre immediately; the number of  
beeps will help the service person find and remedy the cause of failure.  
Chest freezer operating instructions  
Temperature control  
The temperature of the freezer is controlled by a thermostat fitted near  
the right hand rear corner of the freezer.  
The thermostat has been set to position 4 at manufacturing for normal  
operating conditions and should not need adjustment.  
The freezer compartment should be approximately -18˚C. At this  
temperature the food will keep for the length specified on the freezer  
storage guide.  
Fig.18 Temperature control  
Re-adjust the control as necessary to suit your individual preference.  
1 is the warmest.  
7 is the coldest.  
 
25  
Chest freezers special features and maintenance  
Defrosting your chest freezer  
It is recommended that your freezer be defrosted when the frost is greater than 6 to 10mm thick  
using the plastic scraper provided.  
Remove all frozen food and wrap it in several layers of paper. Place in a refrigerator compartment  
or a cool environment e.g insulated bin.  
Switch the power off at the wall.  
Unplug and open the defrost water drain and spout. Place a shallow container under the spout.  
Pour approximately 1 litre of warm water down the drain to clear it of possible residual ice. Should  
it remain blocked, the spout can be removed to aid thorough cleaning.  
While defrosting, leave the freezer lid open. If you wish to reduce the defrosting time, place  
containers of hot water in the freezer and close the lid. Use the scraper supplied and a plastic  
spatula to remove any loose ice.  
Empty out the tray of water. Wipe out the defrosted freezer. Use a mix of 500ml water with  
1 teaspoon of baking soda or a small amount of liquid dishwashing detergent and warm water.  
Rinse with clean water and dry.  
Carefully clean the drain and spout. Replace the drain plug and then close the spout.  
Switch the freezer on. Close the lid and leave running for 15 minutes before replacing the frozen food.  
Do not use knives or any other sharp instrument to remove the ice as the freezer surface may  
become irreversibly damaged.  
Also do not use harsh abrasive cloths and cleaners, or highly perfumed strong smelling cleaners  
or solvents on either the interior or exterior of the freezer.  
Frost forms faster on the top edge of the freezer compartment in climates of high humidity as this  
is the area of first contact to the warm moist air when the lid is open.  
Your chest freezer is designed with a flexible lid seal to keep warm air out of the freezer.  
Sometimes immediately after closing your chest freezer, you may notice the lid is difficult to  
re-open. This is normal. Wait a few minutes and try again.  
Freezer baskets  
The baskets supplied with your freezer are removable.  
They may be stacked on top of each other by folding the handles downwards. Ensure that  
packages do not protrude above the top of each basket, and for ease of lifting make sure they are  
not loaded with a lot of heavy food.  
We recommend that foods requiring longer storage should be kept at the bottom of the freezer.  
Replacement of interior light  
When it is necessary to replace the light bulb, turn the freezer off at the wall, remove the light  
cover and unscrew the bulb. Replace with a new bulb, noting that is must not exceed 15 Watts.  
Important!  
Your refrigerator is designed to operate for many years without the need for frequent service  
checks. However, if your refrigerator is malfunctioning, have it attended to by your Fisher & Paykel  
Authorised Service Centre as soon as possible.  
All electrical repairs must be carried out by an adequately trained service technician or qualified  
electrican.  
 
26  
Storing food in your refrigerator  
Storing fresh, perishable foods in your refrigerator helps to extend storage times. The cold  
temperatures slow down the major causes of food spoilage – namely, the growth of bacteria,  
moulds and yeasts, and chemical and physical reactions.  
Fresh food care  
The quality of food before it is placed in the refrigerator is critical to successful storage. For  
best results:  
Select foods that are very fresh and of good quality.  
Buy only the amount that you will use within the recommended storage time. If you buy extra,  
plan to freeze it.  
Ensure that food is well wrapped or covered before it is stored. This will prevent food from  
dehydrating, deteriorating in colour or losing taste and will help maintain freshness. It will also  
prevent odour transfer. Vegetables and fruit need not be wrapped provided they are stored in  
the vegetable bins of the refrigerator.  
Make sure that strong smelling foods are wrapped or covered and stored away from foods such  
as butter, milk and cream which can be tainted by strong odours.  
Refrigerate fresh, perishable foods as soon as possible after purchase. If left at room temperature  
for any length of time the rate of deterioration will be accelerated.  
Avoid placing food directly in front of air outlets, as it may freeze. Cold air needs to circulate to  
maintain safe food storage. Do not open the refrigerator door unnecessarily.  
Cool hot foods down before placing them in the refrigerator. This should be done quickly. It can  
be aided by placing the container of food in a bowl of ice and water; renew the ice as necessary.  
(Note also that hot containers may damage shelves and wall of the refrigerator).  
Store raw and cooked food in separate containers or packaging to prevent cross contamination.  
In addition:  
Keep the refrigerator clean. Wipe the inside walls and shelves frequently (refer to Cleaning Care)  
and place only clean containers in the refrigerator.  
Keep a close check on the quality of food in your refrigerator. Discard any food that shows  
signs of spoilage. Pay particular attention to meat, fish and poultry, as these foods are highly  
perishable. Use food within the recommended storage times.  
Dairy foods and eggs  
Most pre-packed dairy foods have a recommended use by/best  
before/best by’ date stamped on them. Store them in the refrigerator  
and use within the recommended time.  
Butter can become tainted by strong smelling foods so it is best  
stored in a sealed container.  
Eggs should be stored in the refrigerator. For best results, especially  
when baking, remove the eggs from the refrigerator two hours before  
they are to be used.  
 
27  
Storing food in your refrigerator  
Red Meat  
Place fresh red meat on a plate and loosely cover with waxed paper or  
plastic wrap or foil.  
Store cooked and raw meat on separate plates. This will prevent any  
juices lost from the raw meat from contaminating the cooked product.  
Delicatessan meats should be used within the recommended storage time.  
Poultry  
Fresh whole birds should be rinsed inside and out with cold running  
water. Dry and place on a plate. Cover loosely with plastic wrap or foil.  
Poultry pieces should also be stored this way. Whole poultry should  
never be stuffed until just before cooking, otherwise food poisoning  
may result.  
Cool and refrigerate cooked poultry quickly. Remove stuffing from  
poultry and store separately.  
Fish and seafood  
Whole fish and fillets should be used on the day of purchase. Until  
required, refrigerate on a plate loosely covered with plastic wrap,  
waxed paper or foil.  
If storing overnight or longer, take particular care to select very fresh  
fish. Whole fish should be rinsed in cold water to remove loose scales  
and dirt and then patted dry with paper towels. Place whole fish or  
fillets in a sealed plastic bag.  
Keep shellfish chilled at all times. Use within 1 – 2 days.  
Precooked foods and leftovers  
These should be stored in suitable covered containers so that the food  
will not dry out.  
Keep for only 1 – 2 days.  
Reheat leftovers only once and until steaming hot.  
Fruit and vegetable bins  
Although most fruit and vegetable varieties store best at low  
temperatures, take care not to store the following at temperatures of  
less than 7˚C for long periods.  
Citrus fruit Melons Eggplant Pineapple Paw Paw  
Courgettes Passionfruit Cucumber Peppers Tomatoes  
Undesirable changes will occur at low temperatures such as softening  
of the flesh, browning and/or accelerated decaying.  
Do not refrigerate avocados (until they are ripe), bananas, mangoes or  
pepinos. If possible store fruit and vegetables separately, i.e. fruit in one  
bin and vegetables in the other.  
 
28  
Storing food in your freezer  
The use of temperatures of -18˚C or colder to store food means that the food can be kept for  
longer periods than when refrigeration temperatures are used. This is because the growth of  
bacteria, moulds and yeasts are stopped, and chemical and physical reactions are severely  
restricted at very low temperatures.  
Frozen food care  
For best results:  
Choose only high quality foods that freeze well.  
Store at -18˚C or colder. Take care to maintain this low storage  
temperature e.g. try to avoid opening the freezer door unnecessarily.  
If your ice cream is soft you are running your freezer too warm.  
Leave space at the top of containers, glass jars or plastic bags containing liquids or semi-solid  
foods. These expand as they freeze. Usually 20 – 50mm head space is recommended. Seal. Ideally,  
remove all the air from the package after food is frozen.  
Packages or containers of solid foods should have the air removed from them and be sealed  
tightly before freezing.  
Freeze immediately and as quickly as possible. Freeze only small quantities of food at any one  
time. For best results we recommend that only 1kg of food be frozen per 25L freezer capacity.  
(About 3 kg in small freezers and 4kg in larger freezers). For faster freezing in Active Smart™  
models, we recommend that fresh food is placed at the top of the freezer compartment close to  
the air vent.  
Do not pile frozen food around the fan cover. It can prevent adequate air circulation.  
Thaw foods preferably in a refrigerator, or using a microwave oven or multifunction oven.  
Keep a constant turnover of food. Use older items of food first. Do not exceed recommended  
storage times.  
Use good quality freezer proof packaging to maintain food quality.  
If food is only covered in plastic film place inside a freezer-proof plastic bag.  
Recommended freezer storage times  
These times should not be exceeded.  
1
2
Bacon, casseroles, milk  
Bread, ice-cream, sausages, pies – (meat and fruit),  
prepared shellfish, oily fish  
3
4
Non oily fish, shellfish, pizza, scones and muffins  
Ham, cakes, biscuits, beef and lamb chops,  
poultry pieces  
6
Butter, vegetables (blanched), eggs whole and yolks,  
cooked crayfish, minced meat (raw), pork (raw)  
12  
Fruit (dry or in syrup), egg whites, beef (raw), whole  
chicken, lamb (raw), fruit cakes  
 
29  
Storing food in your freezer  
Meat, Poultry and Game  
Do not try to freeze more than 1kg meat per 25L freezer capacity. Meat  
must be frozen quickly in order to maintain its texture.  
Do not stuff poultry before freezing.  
Red meat can be cooked from frozen, or from the partly or completely  
thawed states. Remember to allow extra cooking time if cooking from frozen.  
Always thaw poultry completely before cooking.  
Fish  
Fish is best frozen commercially. If however you do want to freeze fish at  
home, make sure the fish is very fresh and of high quality.  
Clean, scale and preferably leave whole. All fish should be wrapped in  
two layers of packaging as depending on the type of fish, odours and  
favours can be readily transferred either to or from it. Seal well.  
For best results, cook from either the frozen or partly thawed state.  
Vegetables  
Most vegetables freeze well, although ‘salad’ vegetables lose their  
crispness. Other vegetables e.g. celery, onion and tomatoes should  
only be used in cooked dished as they soften on freezing.  
Freeze only high quality, mature, ready-to-eat vegetables.  
Sort and discard any that are damaged.  
It is necessary to blanch most raw vegetables prior to freezing.  
Blanching involves a short cooking period during which vegetable  
enzymes are destroyed. If these enzymes are not destroyed they  
cause undesirable physical and chemical changes during freezer storage.  
Vegetables can be blanched in boiling water, steam or microwave oven. If  
using boiling water, boil vegetables for 2 – 4 minutes and cool quickly.  
In general frozen vegetables are best cooked from their frozen state.  
Prepared and cooked foods  
Most cooked foods can be frozen but it is not recommended to freeze the  
following:  
Cooked egg white, custards, cream fillings and milk puddings, gelatine  
or jelly-like dishes, mayonnaise and similar salad dressings, meringue  
toppings. These tend to separate on thawing.  
Fruit  
Choose high quality, mature, and ready to eat fruit. Preferably select  
varieties recommended for freezing.  
Avoid unripe and over-ripe fruit.  
The way fruit is packed depends on how it is to be used. Fruits packed  
in syrup are ideal for desserts, whereas fruits packed without sugar are  
better used for cooking. Most fruits can be stored for 8 – 12 months.  
 
30  
Problem solving checklist  
If there is a problem with your appliance, please check the following points before contacting  
your local Fisher & Paykel Appliances Authorised Service Centre Dealer or Customer Care Centre.  
Problem  
Possible causes  
What to do  
Appliance does  
not operate  
No electricity at power outlet  
Check that the plug is correctly  
connected and power switched on  
Check another appliance at the same  
outlet  
Check house fuse  
Light not working Blown light bulb  
Refrigerator not working  
Change light bulb  
See Maintenance section  
Light and display Product in Sabbath Mode  
not working  
Hold compartment select button down  
for 10 seconds  
Motor operates  
for long periods  
Hot weather  
Minimise door opening to allow  
temperature to stabilise  
Frequent door lid openings  
Large amount of food recently  
added  
Temperature control set too low See Temperature control section  
Doors not sealing properly  
Check that cabinet is level and gasket  
seals are clean  
Storage  
Temperature setting not correct See Temperature control section  
compartments  
too warm  
Frequent door openings  
Large amount of food recently  
added  
Minimise door openings to allow  
temperature to stabilise  
Food freezing in  
the refrigerator  
Temperature setting not correct See Temperature control section  
Food placed directly in front of  
air outlets  
Move chill sensitive foods away from the  
centre back of the shelf  
Unfamiliar noises Cabinet not stable or level  
See Installation section  
Freezer is defrosting  
Water in the  
vegetable bins  
Condensation is formed by the  
water produced by fruit and  
vegetables  
A small amount of condensation is  
beneficial for fruit and vegetable storage  
If there is too much water, store fruit  
and vegetables loosely wrapped in  
plastic bags  
Wipe out water with a cloth  
Set humidity slide to  
low humidity setting  
 
31  
Problem solving checklist  
Problem  
Possible causes  
What to do  
Sides of cabinet  
are warm  
This is normal  
Condensation  
on outside of  
refrigerator/  
freezer  
Not unusual during periods of  
high humidity  
Wipe dry  
Condensation  
inside fresh food  
compartment  
Frequent or long door openings Minimise door openings  
Door gasket leaking  
Check that gasket is sitting flat and  
sealing tightly  
Not unusual during  
Wipe dry  
periods of high humidity  
Ice buildup  
inside freezer  
compartment  
Freezer door not closing tightly  
Move items in freezer so door can close  
tightly  
Check and clean door gasket seal  
In chest freezer over a period  
of time i.e. will build up this is  
normal.  
Defrost chest freezers if ice build up is  
more than 6mm deep  
Taste or odour in Transfer of odour/taste from  
ice cubes strong smelling foods  
Wrap or cover strong smelling foods  
Door handles out With time and usage, movement See Installation instructions – Stability  
of alignment  
may occur  
instructions  
Door alarm not  
Refrigerator compartment light  
Replace bulb – refer to page 20  
working – E240B, not working  
E249T, E169T only  
Tray/bin does not Packaging trapped  
Check to ensure no food or packaging is  
trapped behind the tray/bin  
slide in and out  
evenly  
Runners not extending fully  
Holding onto sides of tray/bin, extend  
the runners fully by using a firm pull  
– this will reset the runner.  
 
32  
Customer care  
Before you call for service or assistance…  
Check the things you can do yourself. Refer to your User Guide and check:  
Your appliance is correctly installed  
You are familiar with its normal operation  
You have read the problem solving at the back of the book  
If after checking these points you still need assistance please refer to the following...  
In New Zealand if you need assistance...*  
Call your Fisher & Paykel retailer who is trained to provide information on your appliance, or if we  
can be of any further help, please contact our Customer Care Centre,  
Toll Free: 0800 FP CARE or 0800 37 2273  
Fax: (09) 273 0656  
Postal address: P. O. B ox 58732 Greenmount, Auckland  
If you need service...*  
Fisher & Paykel has a network of independent Fisher & Paykel AUTHORISED SERVICE CENTRES  
whose fully trained technicians can carry out any service necessary on your appliance. Your dealer  
or our Customer Care Centre can recommend an AUTHORISED SERVICE CENTRE in your area.  
In Australia if you need assistance...*  
Please call our Fisher & Paykel Customer Care Centre.  
Toll Free: 1300 650 590  
Fax: (07) 3826 9298  
Postal Address: P. O. Box 798, Cleveland, QLD4163  
If you need service...*  
Fisher & Paykel Australia Pty Ltd has a network of independent Fisher & Paykel AUTHORISED  
CUSTOMER SERVICE CENTRES whose fully trained technicians can carry out any service necessary  
on your appliance. Our Customer Care Centre can recommend an AUTHORISED SERVICE CENTRE  
in your area.  
In United Kingdom if you need assistance...*  
Phone: (0845) 066 2200  
Fax: (0845) 331 2360  
Postal address: Fisher & Paykel Appliances Ltd, Pheasant Oak Barn, Hob Lane, Balsall Common,  
CV7 7GX, United Kingdom  
 
33  
Customer care  
In Ireland if you need assistance...*  
Phone: 01800 625 174  
Fax: 01800 635 012  
Postal address: Fisher & Paykel Appliances Limited, Unit 3, North Park, North Road, Dublin 11  
For the rest of the world…*  
Call your Fisher & Paykel Retailer/Dealer from whom you purchased the product. They are trained  
to provide information on your appliance. If we can be of any further help, please contact us on:  
Phone: +64 9 273 0660  
Fax: +64 9 273 0580  
Postal address: Fisher & Paykel Appliances Ltd, PO Box 58550, Greenmount, Auckland,  
New Zealand  
Feel free to contact us at our website on  
*
If you call, write or contact our website please provide: your name and address, model number,  
serial number, date of purchase and a complete description of the problem. This information is  
needed in order to better respond to your request for assistance.  
Product details  
Fisher & Paykel Appliances Ltd  
Model/Serial No.  
Date of Purchase  
Dealer  
Purchaser  
Suburb  
Town  
Country  
 
Copyright © Fisher & Paykel 2006. All rights reserved.  
The product specifications in this booklet apply to  
the specific products and models described at the  
date of issue. Under our policy of continuous product  
improvement, these specifications may change at any  
time. You should therefore check with our Customer  
Care Centre to ensure this booklet correctly describes  
the product currently available.  
NZ AU UK PAC  
Refrigerator & Freezer  
Installation instructions and user guide  
Published 05/2006  
Part No. 814939  
 

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