INSTRUCTIONS FOR INSTALLATION & USE for the AQUARIUS+ RANGE
WF645,WF640,WF630 and WF620
Hotpoint recommends, for your own safety and to ensure you get the best possible results from your
Washing Machine, you read through this booklet and follow these steps thoroughly.
Electrical Guide
Installation Guide
STEP 1
STEP 2
STEP 4
STEP 6
STEP 8
Dispose of packaging material in a safe
place and remove any labels.
Choose a location for your washing
machine, where possible on a solid floor,
with the electrical sockets and water
supply taps easily accessible.
Allow sufficient space: 600mm width,
600m depth and 900mm height.
DO NOT install in a bath or shower room.
Please read instructions thoroughly to
ensure you understand each stage
before you begin.
Remember you may be charged for a service call if a
problem with your washing machine is caused by
incorrect installation or misuse.
WARNING: This appliance must be earthed.
Dispenser Drawer
Programme Selection
STEP 3
Read through this section to familiarise
yourself with the different
compartments within the dispenser
drawer.
A wash chart is provided to help you to
select your required programme.
Examples are given for the maximum
washing load weights for different fabric
types.
NOTE: Always follow manufacturer’s dosage
recommendations.
Using your Machine
Options Guide
STEP 5
How to start your selected programme
and how to stop or change the
programme if so required.
All available optional wash features are
explained within this section - These
allow you to adjust your selected wash
programme to suit your needs.
NOTE: In addition to the temperature of the
incoming water, the selection of optional wash
features will affect the programme times.
NOTE: Progress indicator lights show what stage in
the programme cycle has been reached.
A Typical Wash Programme
Troubleshooting
STEP 7
Please refer to the Troubleshooting
section if you have any problems when
using your washing machine.
A picture guide provides a clear
explanation how to set a wash
programme.
READ BEFORE
CONTACTING
SERVICE!
There may be nothing wrong!
DO NOT overload the washing machine.
NOTE: Hotpoint recommend, on completion of
your programme, that you switch off both the
electricity and water supply to the appliance.
Read the rest of these instructions to get the best from your appliance, remember to fill in your guarantee registration.
Keep this Book in a safe place for quick reference.
Installation
STEP 2
1
2
TECHNICAL DETAILS
CONNECT TO THE WATER
SUPPLY...
REMOVE TWO TRANSIT FIXINGS...
Follow these instructions to remove the TWO transit fixings.
IMPORTANT:
It is important the transit
bolt and spacer come out
intact (see pic).
WF645,WF640,
WF630,
and WF620
PLEASE USE THE NEW HOSES SUPPLIED, FITTED
TO THE MACHINE.
Situated, one either
side of the rear panel,
both transit bolts
(complete with
Models
Old hoses may
cause leaks due to
worn out washers
or may split due to
spacers) MUST be
removed before use...
Failure to do so may
cause damage to
your machine!
59.5cm wide
Dimensions
Capacity
85cm high
60cm deep
Use a crosshead
screwdriver to
remove the
For safety, replace both
plastic covers over the
holes left by removing
the two bolts.
Unscrew the
STOP when 3
threads can be
seen.
Hold, slide
across and pull
to remove.
water pressure.
DO NOT REMOVE!
bolt using a
13mm spanner.
plastic cover.
Connect fill hoses to the
water supply taps:
Red or Grey Hose end to
Hot and Blue Hose end
to Cold.
Check both hot
and cold water
supplies are
ii
i
from 1 to 6kg
running freely...
Electric
voltage 220/230 Volts 50Hz
3
Connections
maximum absorbed power 1700W
DRAINAGE SYSTEM... we recommend one of the following:
TURN BOTH TAPS ON...
Check the hoses
at least once a
year. Replace any
that show signs of
cracking, they
Water pressure at the tap
must be in the range...
Max. 1Mpa (10 bar) and
Min. 0.05Mpa (0.5 bar)
Spin Speed
STANDPIPE METHOD
up to 1400rpm - WF645 & WF640
up to 1300rpm - WF630
up to 1200rpm - WF620
UNDER SINK METHOD
iv
iii
NOTE: ALTHOUGH YOU MAY NEED TO
MOVE THE HOOKED END SUPPORT
ALONG THE GREY DRAINAGE HOSE,
DO NOT REMOVE IT.
Hooked End Support
Insert drainage hose
approximately 100mm
into the standpipe.
.............................
Control
might burst due
to water pressure.
programmes
according to
IEC456
programme D
temperature 60˚C
run with a 6kg load
OR
800mm
WHICHEVER DRAINAGE METHOD
YOU USE, MAKE SURE THAT THE
HOOKED END SUPPORT IS FIXED
LEVEL TO, OR ABOVE THE ‘PLUMBING
INDICATOR LINE’*
from floor
If you have no hot water supply...
A cold fill adaptor is available from
your local Hotpoint authorised
Service Centre or by calling the
Genuine Parts & Accessories Hotline
(see KEY CONTACTS).
Standpipe height:
minimum 500mm
from the floor.
directive
Fix the hooked Attach the GREY
end support at drainage hose to the
a minimum
800mm from
the floor.
cut off the blocked
end of the under sink
drainage unit.
under sink drainage
unit securely, using a
hose clip.
(*see Getting to Know your Appliance)
4
5
6
LEVEL?...
CONNECT TO THE POWER SUPPLY...
READY...
YOUR MACHINE WILL BE NOISY IF THE TWO FRONT FEET ARE NOT
ADJUSTED SO THE MACHINE STANDS FIRM AND LEVEL.
The inclination of the machine, measured on the top, must not exceed 2˚.
PLUG YOUR MACHINE INTO AN ELECTRICAL SOCKET WHICH IS
EASILY ACCESSIBLE. SWITCH ON
TO CHECK ALL PARTS OF THE INSTALLATION AND TO THOROUGHLY
CLEAN THE INSIDE OF YOUR MACHINE:
RUN PROGRAMME ‘B’ (refer to ‘Programme Selection’, STEP 4).
-
Move your machine into final location.
Take care not to trap or kink the hoses.
Turn one or both front feet clockwise until
the machine stands firm and level.
The spring on each foot will stop them
coming loose.
NOTE: Hotpoint recommend extension
leads are not used.
WITHOUT ANY LAUNDRY
-
and
✗
WITHOUT ANY DETERGENT
✗
If it is placed on a fitted carpet, adjust the feet
to ensure that there is adequate ventilation
beneath the washing machine.
NOTE: The mains cable must only be
replaced by an authorised serviceman.
THIS WILL TAKE APPROXIMATELY 2hours 20minutes TO COMPLETE
The Dispenser Drawer
STEP 3
1
WARNING:
● Do not put any items into
2
3
the drawer, other than
detergents designed to be
released from the drawer, as
they may cause damage or
blockage.
4
5
Index:
1. Drawer release latch
2. Pre-wash detergent compartment
Maximum 200ml powder or
100ml liquid
3. Main detergent compartment
Maximum 400ml powder or
200ml liquid
4. Grate
5. Fabric conditioner compartment
120ml maximum
Dispensing Powder Detergent
To achieve the best wash results the manufacturer’s
recommended amount of detergent should be measured
and added to the main detergent compartment (II symbol)
(max. 400ml).
Dispensing Liquid Detergent
We recommend the use of a detergent dosing ball, as provided by your detergent
manufacturer.
Adding Fabric Conditioner
Pour the recommended amount of fabric conditioner into the
compartment (flower symbol).
Do not exceed the maximum fill line.
Pre-wash Programme A
When selecting programme A add detergent to both the pre-wash compartment
(I symbol) and the main wash compartment (II symbol).
DO NOT use in drum dosing devices with Pre-wash programme A.
Programme Selector Dial
STEP 4
IMPORTANT INFORMATION: The temperature of the incoming water supply and selection of any Optional Wash Feature, ie. Time Saver,
will affect the programme times*. Start the programme by following the instuctions in Step 5:‘On-Off/Selecting a programme...’
Wash
label
Fabric
Temp.
˚C
Max.
dry
weight
load
Approx.
programme
time*
Spin
WEIGHT OF
WASH LOAD
speed
Two examples of
maximum wash loads
for different types of
fabric:
Mixed Prewash
30
6kg
20 minutes
Slow
A
B
C
White Cotton & Linen
without special finishes.
95
60
6kg
6kg
2 hours 20minutes
2 hours 10minutes
Fast
Fast
COTTON
Super Wash
White Cotton & Linen
2
1
6
6
1
4
Bath Towels
Hand Towel
Shirts
Colourfast Cotton, Linen
or Viscose without special
finishes.
D
60
6kg
1 hour 50minutes
Fast
Blouses
Pair of Pyjamas
Items of
Fast Wash
Colourfast Cottons & Linen
E
F
60
40
5kg
6kg
1 hour
Fast
Fast
Underwear
Non-colourfast Cottons,
Linen & Viscose
1 hour 45minutes
= 6kg
SYNTHETIC
Coloured Synthetics:
coloured Nylon, Polyester,
Acrylic and Cotton mixtures,
Cotton or Viscose with special 50
finishes.
coloured Polyester and Cotton
mixtures.
2
4
4
1
4
Children’s Dresses
G
3kg
3kg
1 hour 10minutes
1 hour 5minutes
Slow
Slow
Shirts
Blouses
Pair of Pyjamas
Items of
Acrylics:
Acrylics and tri-acetate blends 40
of these fabrics with Wool,
Polyester and Wool blends.
H
J
Underwear
= 3kg
Handwash Wool
40
1.5kg
3kg
50minutes
55minutes
Slow
Silks
30
Gentle
K
L
Handwash Wool Approved
‘The wool wash cycle on the
WF series of Hotpoint washing
machines has been tested and
approved by the Woolmark
Company for washing gar-
ments labelled as “hand wash”,
provided that the garments
are washed in accordance to
the instructions issued by the
manufacturer of this washing
machine.’
Fast Wash
Handwash
Mixed
30
25
3kg
3kg
3kg
6kg
3kg
30minutes
45minutes
30minutes
15minutes
13minutes
2minutes
Slow
Gentle
Slow
Fast
M
Rinse and Spin
Fast Spin
Cotton
Delicates
All
Slow Spin
Slow
Pump Out
Using your Machine
STEP 5
Door Locked indicator light Progress indicator lights
Option buttons
Programme listing
Digital Display
WARNINGS:
● In the unlikely
event of something
not working, see
‘Troubleshooting’
STEP 8.
‘On/Off’ button
‘Start/Cancel’
button
Variable Temperature button
Variable Spin Speed button
Programme selector dial
On-Off / Selecting a programme...
The machine is switched on by pressing the ‘On/Off’ button for 2 seconds. All the indicator lights will light up for a few seconds and
the ‘Door Locked’ indicator light will flash once.
Turn the programme selector dial to the desired programme. Load the laundry and detergent. Select the options you require.
Press the ‘Start/Cancel’ button for 2 seconds to start the programme.
To stop or change a programme...
Press the ‘Start/Cancel’ button for 2 seconds.
Select ‘Pump Out’ on the programme selector dial.
When the machine has finished emptying, turn the programme selector dial to the new programme (you may need to add
detergent). Press the ‘Start/Cancel’ button to start the programme.
●
If you cancel a hot wash programme, take care when removing the laundry, it might still be very hot.
Progress indicator lights...
Door Locked indicator light...
●
The ‘Door Locked’ indicator light will come on two seconds after
you press the ‘Start/Cancel’ button and will stay lit throughout the
programme. A short time after the programme has finished the
indicator light will go out and you can then open the door.
Selected programmes will not start if the door is not closed
properly, the ‘Door Locked’ indicator light will flash to show this.
The display will also show the word ‘door’.
These will light up when you choose a programme, to indicate the
progress of the selected programme. When started, the first light in
the cycle will stay lit and as the programme
progresses, successive lights will come on until the
programme finishes.
●
During a wash programme the display will show the time remaining
to the end of the programme.
Push the door shut until you hear the catch click.
The machine will show on the display if there is a problem:
H20
A problem with the water supply.
Check that the taps are turned on and working.
Please close the machine door properly.
Indicates a machine fault.
door
F000
Please note the number shown and refer to STEP8
Options
STEP 6
To select an option, press the button and you will see a light come on alongside the button.
Press again to cancel, and the light will go out.
Button Selection:
NOTE: If the option selected is not available with the programme, the light will flash briefly.
Reduce Creases
Reduces wash action and spin speed, meaning less ironing for
Time Saver
Saves up to a third on the programme time.
delicate clothes.
●
This option is only available with programmes B, D, G and H.
●
This option is only available with programmes C, E, G, H and
Rinse & Spin.
Mini Load...
Rinse Hold
Clothes will be held in the final rinse water, keeping them fresh
until you are ready to complete the programme.
Complete the final spin by pressing the Rinse Hold button when
the light is flashing.
For washing a smaller load.
In addition to reducing actual washing time, this option will
reduce water and energy consumption by up to 50%.
Note: You can reduce the amount of detergent you use with this
wash.
●
This is not available with programmes A, J, L M, Rinse & Spin
or Spin Only.
●
This option is not available with programmes A, F, J, K, L, M
and Spin Only.
Time Delay...
(Models WF645, WF640 and WF630 only)
Extra Rinse...
(Model WF620 only)
This option can delay the start of your wash programme by up
to 24 hours. The display will show the delay you have chosen.
Each press of the option button will add a delay of one hour. If
you press after 24 shows on the display the machine will reset
the time delay and show ‘OFF’ in the display, any press after this
will start counting again from one hour
For large wash loads and items for young children or people
with sensitive skin.
This option adds a rinse.
●
This is not available with programmes A, J, K, L, M or Spin
Only.
Variable Spin Speed
Variable Temperature
This allows you to reduce the wash
temperature below the maximum for the
programme you have chosen.
This allows you to reduce the spin speed
below the maximum for the programme you
have chosen.
Each press of the button will reduce the
wash temperature by 5˚C. The new wash
temperature will be shown in the display.
If you press again after ‘OFF’ has been
displayed, the machine will revert to the
original higher wash temperature.
Each press of the button will reduce the spin
speed to the next lower band. The new spin
speed will be shown in the display.
If you press again after ‘OFF’ has been
displayed, the machine will revert to the
original higher spin speed.
WARNINGS:
● DO NOT allow
children to play
with the appliance
or tamper with the
controls.
● DO NOT overload ● During the wash ● DO NOT open the ● DO NOT try to
● If you stop a programme
the appliance!
It may damage
the laundry and
reduce the
cycle, remember
that the door
glass may
become hot to
the touch.
dispenser drawer
during any
programme.
open the door
when the ‘Door
Locked’ indicator
light is on.
part way through a wash
or there is a power cut,
take care when opening
the door, the machine
may contain hot water.
quality of the
wash.
A Typical Wash Programme
STEP 7
1
2
3
4
5
Add detergent (and
fabric conditioner if
required) to the
Press the ‘On/Off‘
button.
Reduce the spin
speed if you wish
using the variable spin
speed button (see
STEP 6).
Sort laundry into
groups by washcare
labels.
Load the machine,
making sure that the
laundry is not
trapped in the door.
Close the door by
pushing it until it
clicks.
Select any optional
wash feature(s) that
you may require by
pressing the
appropriate button(s),
indicator lights will
show what you have
chosen (see STEP 6).
Turn the programme
dispenser drawer (see selector dial to the
STEP 3).
programme required
Refer to the detergent (see STEP 4).
manufacturer’s
dosage instructions.
6
8
9
7
When all selections
have been made
press the
‘Start/Cancel’ button.
To stop a programme
before it has finished:
press the
‘Start/Cancel’ button
again.
Turn the programme
selection dial to
‘Pump Out’.
Reduce the wash
temperature if you
wish using the variable
temperature button
(see STEP 6).
During the wash, the A short time after the
progress indicator
programme has
lights will show what finished the ‘Door
stage in the cycle the Locked’ indicator light
programme has
reached.
will go out and you
can open the door.
The digital display
will show the time
remaining to the end
of the programme
When the machine has finished emptying
you can select a new programme.
Press the ‘Start/Cancel’ button to start the
new programme.
We recommend that
you switch off the
electricity and water
supply.
Automatic Features...
Auto half load
Auto half load saves you time and money when washing smaller loads.
Water levels are automatically adjusted to cater for the different loads.
Unbalanced load
Your machine has an inbuilt feature to prevent it spinning with an unbalanced load. This will minimise excessive vibration and
prolong the life of the machine. Before each spin the machine ‘senses’ the load within the drum and if the machine considers the
load to be unbalanced, it will not automatically spin. Instead the machine will try to redistribute the load to achieve balance by
tumbling backwards and forwards. If it is unable to balance the load after the sixth attempt the machine will abort the spin
process.
If this safety feature is encountered you can spin the load after first opening the door, redistributing the load and selecting a fast or
slow, spin only programme. In the case of small loads or single items you may try adding some extra items of a comparable size to
help balance the load.
Troubleshooting - More ‘Troubleshooting information and general product advice can be found on our website, visit: www.theservicecentre.co.uk/help
STEP 8
Washcare Tips:
●
Do not overload the machine
(maximum load 6kg).
MY MACHINE MAKES A
THE DISPENSER WILL NOT
CLOSE PROPERLY
MY MACHINE WILL NOT
START
MY MACHINE DOES NOT
PUMP OUT WATER
In addition to reducing the
quality of the wash, this may also
damage your laundry and the
machine.
NOISE OR VIBRATES IN A
SPIN PROGRAMME.
MY MACHINE IS LEAKING
Why not pin this
chart up near your
machine or inside
a cupboard door...
where you can
●
We strongly recommend that you
do not wash underwired bras in
this machine. Should the wires
become detached it could cause
damage to your clothes and the
machine. If the washcare label
states that the bra is machine
washable, then we advise placing
it in a sealed pillow case or a
similar washbag. Remember, you
will be charged for a service call
resulting from a detached bra
wire.
Is the drawer clogged with
detergent?
✗
Close the door. Choose a
programme and then press ‘On/Off’
Check all loose items, such as
coins, have been removed
from the laundry.
Has the drain hose been installed
correctly? Ensure it is not blocked
Are the fill hoses on correctly?
If not tighten them.
Does the washer need
replacing?
✗
✓
or kinked.
✓
Clean the dispenser drawer, see
STEP 3:‘The Dispenser Drawer’
Does the ‘door indicator’ light
come on after 2 seconds?
easily refer to it?
Are the drainage unit, standpipe
or under sink connections free
from blockages?
Have both transit bolts been
removed from the machine?
Check the drawer is properly
aligned.
✓
✗
✗
Is your water pressure too
high?
✗
✓
✓
✓
Has ‘Rinse Hold’ been selected?
The light will flash until the button
is pressed again.
Is the machine plugged in
and switched on?
Turn the main supply tap
down.
✗
Have you adjusted the feet
to stabilise the machine?
●
Do not use the machine if the
item to be washed does not have
a wash label.
SUDS ARE COMING FROM
THE DISPENSER DRAWER
✓
✓
Is the socket OK? Test with
another appliance to check.
Is the standpipe or household
drain blocked.
Before washing laundry we
recommend that you do the
following:
Press the ‘Rinse Hold’ button
again.
✗
✗
✗
See STEP 2: Installation
Check the correct amount of
suitable detergent has been used,
refer to manufacturer’s
✓
●
Pre-treat awkward stains with
washable treatments.
Do not wash any items that have
previously been treated with
solvents.
Close zips, fasten belts, tie strings
and close press studs to prevent
tangling.
Empty ALL objects from pockets
as they may damage the clothes
and the machine.
✓
See STEP 2: Installation
Is the fuse in the plug OK?
recommendations.
You may need to call in a
plumber.
If you have used the wrong type of
detergent, select a Rinse programme
to flush out your machine.
Clear any blockages that have
been found
Plug the machine in and
turn the socket switch on.
●
●
If your machine is still not working
contact:
Repair Service and Information Desk
UK 08709 066 066
Republic of Ireland 1850302 200
MY LAUNDRY HAS NOT
SPUN DRY.
Is the machine connected to
a sink waste system?
Is steam coming from
the dispenser drawer?
If possible use another socket
for the machine.
✗
✓
NOT ALL OF THE DETERGENT
HAS BEEN FLUSHED AWAY
✓
Check the blocked end of the
under sink drainage unit has
been cut off.
Did you reduce the spin speed of
your selected wash programme?
See STEP 6: Options
You will be asked for the following
details: Name and Address, Post
Code,Telephone Number, Date of
Purchase, Colour and Model/Serial
Numbers - which can be found on
the inside of the door.
The machine is designed to
release steam from the dispenser
drawer during hot washes.
If not replace it, see STEP 1:
Electricity Supply
Check that your water supply
taps are turned on fully.
Was a short spin programme
used on a non-synthetic load.
✗
✓
Check the feet have been
levelled.
Remember, you will be charged
for a service call to rectify a
malfunction resulting from
objects, such as coins, pens, hair
grips etc. falling from pockets.
Limit the size of absorbent loads
ie. towels, to 3kg (7lb) to give
good washing and rinsing results.
Place small items in a wash bag.
Always follow the care label on
items when choosing the wash
programme.
✓
WATER COLLECTS IN THE
FABRIC DISPENSER
COMPARTMENT
Clear and precise details of the query
or fault.
Check the inlet hoses are not
kinked.
MY MACHINE STOPS
BEFORE A SPIN
PROGRAMME.
There has been an unbalanced load
and the machine could not spin.
See ‘Automatic Features’ STEP 7.
Is your hot water pressure low?
If the digital display shows a Fault
code number (see STEP 5), please
advise us.
✓
●
You may need a cold fill adaptor
to run your machine as cold fill
only. See ‘Installation’, STEP 2.
THE PROGRAMME TAKES A
LONG TIME
Clean fabric dispenser drawer.
See STEP 3:‘The Dispenser
Drawer’.
●
●
The ‘Rinse Hold’ button has
been pressed, this will hold
laundry in the final rinse water,
until the button is pressed
again.
Remember, you will be charged for a
service call if a problem with your
machine is caused by incorrect
installation or misuse.
Did the water pump out?
If not see ‘MY MACHINE DOES
NOT PUMP OUT WATER’.
Check for low temperature and
low pressure of the hot and cold
water supply.
●
Wash non-colourfast items or
really dirty laundry separately as
they may affect other items.
Remember, you will be charged for a service call for problems caused by incorrect installation, non-removal of transit bolts or packaging, leaks from household pipework, loose or blocked fill and drain hoses.
Washing items that DO NOT have a wash label or washing items that are not intended as machine washable and NOT emptying contents from pockets may cause pump or drain blockages, or may damage components within the machine.
Getting to Know your Appliance
Unplug your appliance when cleaning it or carrying out maintenance.
Model shows the maximum features available on an Aquarius+
washing machine.
Cleaning the Exterior:
Control Panel
Dispenser Drawer
Use a damp cloth or silicon polish to clean the exterior surfaces of the
appliance.
Cleaning the Door Bowl:
Clean the internal surface of the door bowl regularly with a soft cloth.
A build up of soap powder and water hardness residue may result in
water leaking from the door.
Interlocking door
and release lever
Cleaning the Dispenser Drawer & Compartments:
It is advisable to clean the dispenser drawer regularly:
Pull the drawer out until it reaches its stop.
Hooked End Support
Mains Cable
Rating Plate
1
Press the drawer release latch
2
down to remove the dispenser
drawer.
Adjustable Feet
Hot Water inlet point and
supplied Hose (Red or Grey end)
Clean and dry the
3
dispenser drawer,
syphons, grate and
fabric conditioner exit
channel (A).
Also, regularly clean the
outlet pipe area (B).
Cold Water inlet point and
supplied Hose (Blue end)
Plumbing Indicator Line label
B
A
Transit Bolts (both MUST be removed
before using your machine).
Relocate the dispenser drawer and push it
firmly back into place.
4
Drainage Hose
WARNINGS:
● Do not try to clean any
part of the dispenser
drawer while the machine
is working.
● Do not clean any part of the
machine with abrasive cleaners,
scouring agents, acids, any
bleaches or metal polish, as
they may cause damage.
Wheels
Key Contacts
After Sales Service
Over 1200 trained specialists, directly employed by us, ensure that you can have complete confidence in both the appliances and
services we offer.
Repair Service and Information Desk
UK: 08709 066 066
Extended Warranties
UK: 08709 088 088
(Open 8 to 8 Mon - Fri, 8 to 6 Sat, 10 to 4 Sun & Bank Holidays)
(Open 8 to 8 Mon - Sun)
Republic of Ireland: 1850 502 200
Republic of Ireland: 1850 302 200
Note: Our operators will require the following information:
Genuine Parts and Accessories
UK: 08709 077 077
The Model number
(which can be found on
the control panel)
(Open 8-30 to 5-30 Mon - Fri & 9 to 12 Sat)
The Serial number
(which can be found on the
inner door trim)
Republic of Ireland: (01) 842 6836
After Sales Service
Hotpoint guarantee
“Satisfaction guaranteed or your money back”
“No company is better positioned to offer an after sales service on
a Hotpoint appliance than us - the manufacturer”.
We give you a unique ‘satisfaction guaranteed’ promise - valid
for 90 days - after you have purchased your Hotpoint
appliance. If there is a technical problem simply call Hotpoint
Repair service or visit our web-site at
arrange for an engineer to call. If the technical problem is not
resolved under this guarantee, we will replace your machine
or, if you prefer, give you your money back.
As part of our commitment to you, all Hotpoint appliances have the
added benefit of a fully inclusive parts and labour guarantee for the first
12 months. In addition to this you also have the advantage of free
replacement parts for the first 5 years when fitted by a Hotpoint
engineer. When the 12 months parts and labour guarantee expires we
offer the following after sales service options:
Repair Service and Information Help Desk
UK: 08709 066066
Republic of Ireland: 1850 302 200
Note: Our operators will require the Model number and the Serial number
of your appliance.
All Hotpoint appliances carry a fully inclusive 12 month parts
and labour guarantee as well as free replacement parts for the
first 5 years (except microwaves, selected integrated
appliances and cooker hoods, which have a one year
guarantee) provided that they are fitted by a Hotpoint
engineer.
Available 364 days a year with a fast, effective and value for money
service. We have the largest white goods repair service in the UK with over
1200 of our own fully trained engineers. All repairs include a parts and
labour guarantee for 12 months from the date of the repair.
If you require any information or have any questions about your
appliance, our operators are on hand with help and advice.
All this ensures that you will receive the best available after sales service
possible.
Guarantee terms and conditions
Your guarantee is only applicable in the United
Kingdom or Republic of Ireland and is subject to the
following provisions that your appliance:
●
Has been installed and used correctly in accordance with
this instruction booklet.
Has been used solely for domestic purposes and is located
on domestic premises (ie. not for commercial or trade
use).
Extended Warranties
UK: 08709 088 088
Republic of Ireland: 1850 502 200
●
●
●
Has been properly connected to a suitable electrical
supply voltage as stated on the appliance rating plate.
Has not been subject to misuse, accident, modified or
repaired by anyone other than one of our own service
engineers.
Whether you have just one or a number of Hotpoint appliances in your
kitchen, we offer two service cover plans to give you total peace of mind.
●
Repair Protection Plan - FREE service repairs for a single Hotpoint
appliance during the period of cover.
●
Kitchen Cover
- FREE service repairs for all your Hotpoint
appliances less than 8 years old.
For pre purchase information on any other Hotpoint
product,
Genuine Parts and Accessories
UK: 08709 077 077
Republic of Ireland: (01) 842 6836
A wide range of genuine parts and accessories are available from our
hotline or through our web site.
Genuine parts and accessories, extended warranties and service
repairs are all available on our web-site at:
Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment,
Hotpoint reserves the right to use quality recycled components to keep down
customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully.
To minimise risk of injury to children, remove the door, plug and cut mains cable
off flush with the appliance. Dispose of these parts separately to ensure that the
appliance can no longer be plugged into a mains socket, and the door cannot be
locked shut.
Merloni Elettrodomestici UK Limited, Morley Way, Peterborough, PE2 9JB.
PRINTED BY SIMLEX FOUR ASHES, WOLVERHAMPTON.
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08/2004
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195044004.01
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