HP Hewlett Packard Scanner 3770 User Manual

HP  
Scanjet  
3770  
digital flatbed  
scanner  
User‘s Manual  
 
HP Scanjet 3770 digital flatbed scanner  
User's Manual  
 
Copyright and license  
© 2004 Copyright Hewlett-Packard  
Development Company, L.P.  
Reproduction, adaptation, or  
translation without prior written  
permission is prohibited, except as  
allowed under the copyright laws.  
The information contained herein is  
subject to change without notice. The  
only warranties for HP products and  
services are set forth in the express  
warranty statements accompanying  
such products and services. Nothing  
herein should be construed as  
constituting an additional warranty. HP  
shall not be liable for technical or  
editorial errors or omissions contained  
herein.  
Trademark credits  
Microsoft and Windows are registered  
trademarks of Microsoft Corporation.  
All other product names mentioned  
herein may be trademarks of their  
respective companies.  
Energy Star (  
) is a U.S.  
registered service mark of the United  
States Environmental Protection  
Agency. Microsoft and Windows are  
registered trademarks of Microsoft  
Corporation. All other product names  
mentioned herein may be trademarks  
of their respective companies.  
 
Contents  
User's Manual  
1
 
How to use the scanner  
1
This manual describes the operation of the HP Scanjet 3770 digital flatbed  
scanner, including how to use the scanner, customer support, and installation  
troubleshooting. For installation procedures, see the Setup Poster. For scanning  
software procedures, see the HP Image Zone on-screen help.  
This section presents an overview of the scanner and information about how to  
use and care for the scanner.  
Note If you have installed HP Windows® software from CD 2, the software  
names in the documentation differ as follows from what was installed:  
1) Your software is named HP Photo & Imaging instead of HP Image Zone;  
2) Your picture management software is called HP Photo & Imaging Gallery  
instead of HP Image Zone. There may be other terminology differences  
between the software you installed and the documentation.  
Scanner parts and accessories  
Scanner with built-in transparent materials adapter (TMA)  
Overview of the HP software  
The HP Director provides easy access to the software applications, default  
settings, status, and on-screen help for your HP device. By using the HP  
Director, you can scan various types of originals (pictures, slides, negatives,  
and documents), make copies, view and print images, go to the HP Shopping  
website, and update your HP software.  
The HP Image Zone provides tools for managing your still photos, scanned  
images, and video clips. You can easily edit and print your images, use them  
in various projects, and share them with family and friends.  
Using the HP Scanning software, you can scan items such as pictures,  
slides, negatives, and documents, and then save them or send them to a  
2
HP Scanjet 3770 digital flatbed scanner  
 
     
How to use the scanner  
destination of your choice (such as a software application or file). The  
software gives you the option of previewing images before the final scan  
takes place. While previewing, you can adjust the image to achieve the final  
effect that you want. The software also allows you to configure scan settings.  
The HP Copy software sends scanned images directly to your printer.  
For more information on the HP software, see the HP Director on–screen help. To  
access the on–screen help in the HP Director:  
1
Do one of the following:  
On the Windows desktop, double-click the HP Director icon ( ).  
In the system tray at the far right of the Windows taskbar, double-click the  
HP Digital Imaging Monitor icon.  
On the taskbar, click Start, point to Programs or All Programs, point to  
HP, and then click Director.  
2
3
If you have installed more than one HP device, click one in the Select Device  
list.  
The HP Director displays only the buttons that are appropriate for the selected  
device.  
Click the Help button.  
Scanner buttons and accessories overview  
Feature  
Description  
Scan  
Copy  
Scans pictures and documents from the  
scanner glass, and scans slides and negatives  
from the TMA.  
Scans the item from the scanner glass to a  
printer to make copies.  
HP Instant  
Share  
Scans the item and allows you to send it in e-  
mail, create an album on the HP Photo  
website, or order high-quality prints. (Not all  
services are available in all locations.)  
Transparent materials adapter (TMA)  
You can use the transparent materials adapter (TMA) to scan 35 mm slides or  
negatives.  
For more information about the TMA, see Scan slides and negatives.  
Scanning overview  
Note Macintosh users, see the HP Image Zone software on-screen help for  
information about scanning procedures.  
User's Manual  
3
 
   
Chapter 1  
You can start scanning in one of three ways:  
Scan from the buttons on the scanner lid  
The buttons on the scanner lid provide shortcuts to frequently used scanning  
functions. Descriptions for using the scanner-lid buttons are located in this  
manual.  
Scan from the HP Director  
Scan from the HP Director software when you want more control of your  
scan. The default Preview setting is on for scans initiated from the HP  
Director, which gives you more controls to customize the scan.  
To start the HP Director software, double-click the HP Director icon ( ) on  
the desktop. The HP Director window appears. From this window you can  
scan, view, or print images, use on-screen help, and more.  
If the HP Director icon is not on the desktop, on the Start menu, point to  
Programs or All Programs, point to HP, and then click HP Director.  
Scan from other applications  
You can bring an image directly into an open file in one of your applications if  
the application is TWAIN- or WIA-compliant. Generally, the application is  
compliant if it has a command such as Acquire, Scan, or Import New  
Object. If you are unsure whether the application is compliant or what the  
option is, see the documentation for that application.  
Scan pictures and documents  
Press the Scan ( ) button to scan pictures and documents.  
Note You can also use the Scan ( ) button to scan slides or negatives from the  
TMA. For more information, see Scan slides and negatives.  
1
Place the original face down in the upper right hand corner on the glass as  
shown by the corner reference mark on the scanner.  
Close the scanner lid.  
2
3
Press the Scan button ( ) on the scanner lid.  
4
HP Scanjet 3770 digital flatbed scanner  
 
 
How to use the scanner  
4
5
In the dialog box that appears, select:  
Picture if you are scanning a photograph, a graphic, slides, or negatives.  
The default setting for scanned pictures is to appear in the HP Image  
Zone.  
Document if you are scanning text, both text and graphics, or any text  
that you want to edit later. Scanned documents appear in the specified  
destination.  
Follow the instructions on the screen to finish scanning.  
Note Macintosh users, see the HP Image Zone software on-screen Help for  
information about scanning procedures.  
To simplify scanning, the software does not prompt you to preview the picture  
when you use the Scan button ( ) on the scanner lid. If you want to preview the  
scanned picture, select the Show Preview check box on the screen, or begin the  
scan from the HP Director.  
The HP Scanning software can automatically correct your pictures or restore faded  
colors in old pictures. The preview setting must be on to use this feature. To turn  
picture correction on or off, select Automatically Correct Photos in the Basic  
menu of the HP Scanning software, and then select the Restore Faded Color  
check box.  
Scan multiple pictures with one scan  
You can scan multiple pictures at the same time from the scanner glass.  
1
Place the original pictures in each corner of the scanner glass with at least 1/4  
inch (6.35 mm) space between the pictures, and then close the scanner lid.  
Tip After scanning the pictures, you can rotate the scanned pictures in the  
HP Image Zone software.  
2
3
Press the Scan button ( ) on the scanner lid.  
Follow the instructions on the screen to finish scanning.  
Each scanned picture appears in the HP Image Zone software as a separate  
picture.  
User's Manual  
5
 
 
Chapter 1  
Tip Use the Scan ( ) button on the scanner lid to scan multiple pictures with  
one scan. The Preview setting for the Scan button ( ) must be set to off,  
which is the default setting. To change the preview settings for the Scan  
button ( ) or HP Director, see Change settings. For scans from the HP  
Director, the Preview setting is on by default.  
Scan slides and negatives  
Tips for scanning slides and negatives  
To scan a transparency that was used for an overhead projector, place the  
transparency on the scanner glass, place a white sheet of paper on top of the  
transparency, and then scan as usual.  
When scanning a 35 mm slide or negative, the scanner software  
automatically enlarges the image to approximately 4 x 6 inches (10 x 15 cm).  
If you want the final image to be larger or smaller, use the Resize tool in the  
scanner software to set the scaling to the final size you want; the scanner will  
scan the item at the proper resolution for the size you choose.  
To scan 35 mm slides or negatives by using the TMA, press the Scan button  
(
) on the scanner lid.  
When cropping images, completely remove the borders to reduce excess  
light interference.  
Scan slides  
The transparent materials adapter (TMA) enables you to scan as many as two 35  
mm slides or two 35 mm negatives at one time. To scan 35 mm slides, use the  
slide holder that is part of the built-in TMA.  
1
2
Open the scanner lid.  
Remove the negative strip holder, if present, from the slide holder.  
6
HP Scanjet 3770 digital flatbed scanner  
 
 
How to use the scanner  
3
4
Place as many as two slides into the slide holder. Insert the slides with the top  
up and with the front of the slides facing you.  
Close the scanner lid.  
Note Make sure that the slides are flat and do not overlap. Do not press the  
Scan button ( ) until the slides are loaded and the lid is closed.  
5
Press the Scan button ( ) on the scanner lid.  
A dialog box appears asking what you are scanning.  
6
7
8
9
Select Picture.  
Click Scan.  
Select Slides from a Transparent Materials Adapter (TMA).  
Click Scan.  
10 The scan is sent to the HP Image Zone.  
If you want to preview the scanned picture, select the Show Preview check  
box on the screen, or begin the scan from the HP Director software.  
11 Follow the instructions on the screen to finish scanning.  
12 When finished, remove the slides. Place the negative strip holder back into  
the scanner lid for convenient storage.  
Scan negatives  
To scan 35 mm negatives, use the negative strip holder that is part of the built-in  
TMA.  
1
2
Open the scanner lid, and remove the negative strip holder, if present, from  
the slide holder.  
Slide a negative strip into the negative strip holder so that the shiny side faces  
you.  
User's Manual  
7
 
Chapter 1  
Note Negatives are easily damaged. Touch them only on their edges.  
3
4
Insert the negative strip holder back into the slide holder, and then close the  
scanner lid.  
Note Do not press the Scan button ( ) until the negatives are loaded and  
the lid is closed.  
Press the Scan button ( ).  
A dialog box appears asking what you are scanning.  
5
6
7
8
9
Select Picture.  
Click Scan.  
Select Negatives from a Transparent Materials Adapter (TMA).  
Click Scan.  
The scan is sent to the HP Image Zone.  
If you want to preview the scanned picture, select the Show Preview check  
box on the screen, or begin the scan from the HP Director software.  
10 Follow the instructions on the screen to finish scanning.  
11 When finished, remove the negative strip. Place the negative strip holder back  
into the scanner lid for convenient storage.  
Note You can scan a negative in other ways. For example, in HP Director, click  
Scan Picture. Or, if you know you'll be sharing an item using HP Instant  
Share, use the HP Instant Share button ( ) on the scanner lid.  
Print copies  
Use the Copy button ( ) to scan an original and send it directly to a printer to  
make copies.  
1
2
3
Place the original face down on the scanner glass as indicated by the  
reference marks on the scanner, and close the lid.  
Press the Copy button ( ) on the scanner lid. A message appears that  
shows the copy progress.  
If you want to increase the number of copies, lighten or darken the copies,  
reduce or enlarge them, or change printer settings, click Cancel in the Copy  
in Progress dialog box. You can then make changes to settings in the HP  
Copying software.  
8
HP Scanjet 3770 digital flatbed scanner  
 
 
How to use the scanner  
You can also make copies from the HP Director. For more information, see the HP  
Image Zone software on-screen help.  
E-mail scanned pictures  
You can scan one or more pictures with your HP scanner and e-mail them in two  
ways:  
Use HP Instant Share  
E-mail your scanned images as attachments  
E-mail a scanned picture with HP Instant Share  
You can easily 1) send someone an e-mail with thumbnails and links to your  
pictures stored on a secure HP website – no more attachments; 2) upload pictures  
to the HP Photo web site to create online picture albums; or 3) order  
professional-quality prints from an HP partner web site. (Not all services are  
available in all regions or for all operating systems.)  
1
Place the slides or negatives in the TMA or place the photo face down on the  
scanner glass, and then close the scanner lid.  
2
Press the Scan button ( ) on the scanner lid.  
The scan is displayed in the HP Image Zone software. If multiple selection  
areas were detected, the selections are displayed as separate scanned  
images.  
3
4
Select one or more pictures in HP Image Zone.  
Click To E-mail, and then follow the on-screen directions.  
E-mail your scanned images as attachments  
1
Place the slides or negatives in the TMA or place the photo on the scanner  
glass (look for the icons on the scanner to guide you in proper placement of  
the original), and then close the scanner lid.  
2
Press the Scan button ( ) on the scanner lid.  
The scan is displayed in the HP Image Zone software. If multiple selection  
areas were detected, the selections are displayed as separate scanned  
images.  
3
4
Select one or more pictures in the HP Image Zone.  
Click the Selections Menu below the images.  
A dialog appears that displays a list of destinations for the images.  
5
Select your e-mail application from the list of destinations, and then click OK.  
Your e-mail software starts, and a new e-mail message (with the images that  
you selected attached to it) opens.  
6
7
Enter the e-mail destination and subject, and write a note.  
Send the message as you normally would from the e-mail program.  
User's Manual  
9
 
 
Chapter 1  
E-mail scanned documents  
1
Place the original face down in the upper right hand corner on the scanner  
glass, as shown by the corner reference mark on the scanner.  
2
3
4
5
Close the scanner lid.  
Press the Scan button ( ) on the scanner lid.  
Select E-mail from the scroll-down menu.  
Follow the instructions on the screen to finish scanning.  
Change settings  
You can customize some features of your HP Scanjet scanner, including the  
scanner-lid button settings and other preferences.  
Change settings from the HP Director  
When you use the scanner buttons or the HP Director software, the scanner  
uses settings optimized for the scanned original type, such as a picture. You  
can change all scan settings from the Settings menu from the HP Director.  
To change settings, start the HP Director software, and then click Settings.  
Turn preview image on or off  
Note Macintosh users, see the HP Image Zone software Help for information  
about turning preview on or off.  
1
Double-click the HP Director icon ( ) on your desktop. Or, on the taskbar,  
click Start, point to Programs or All Programs, point to HP, and then click  
HP Director.  
2
3
When the HP Director opens, make sure that your HP scanner is selected in  
the Select Device list.  
On the Settings menu, point to Scan Settings & Preferences, and then click  
Button Settings. The Button Settings dialog box, which has a tab for each  
configurable button, opens.  
4
5
6
Click the tab that corresponds to the button that you want to set.  
Select or clear the preview button setting for that button.  
When you are satisfied with the settings, click OK.  
Care and maintenance  
Occasional cleaning of your scanner helps ensure optimal performance. The  
amount of care necessary depends upon several factors, including the amount of  
use and the environment. You should perform routine cleaning as necessary.  
10  
HP Scanjet 3770 digital flatbed scanner  
 
     
How to use the scanner  
Warning Avoid placing items with sharp edges in the scanner. Doing so  
can damage the scanner. Before placing an item on the scanner glass,  
make sure the item is free of wet glue, correction fluid, or other substances  
that can be transferred to the glass.  
Clean the scanner glass  
Disconnect the USB cable and power cable from the scanner.  
Clean the glass using a soft, lint-free cloth sprayed with a mild glass cleaner,  
drying the glass with a dry, soft, lint-free cloth.  
Caution Use only glass cleaner. Avoid abrasives, acetone, benzene,  
and carbon tetrachloride, all of which can damage the scanner glass.  
Avoid isopropyl alcohol because it can leave streaks on the glass.  
Do not spray the glass cleaner directly on the glass. If too much glass cleaner  
is applied, the cleaner could run to the edges and damage the scanner.  
When finished, reconnect the USB cable and power cable to the scanner.  
Note For instructions on how to clean the underside of the scanner glass,  
Clean the transparent materials adapter (TMA)  
Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with  
glass cleaner and wipe the TMA.  
User's Manual  
11  
 
Troubleshooting  
2
This section contains solutions for potential issues with the scanner and the  
transparent materials adapter (TMA).  
Frequently asked questions  
This section contains answers to frequently asked questions.  
How do I test my scanner hardware?  
1
Ensure that the TMA cable on the scanner lid is connected to the back of the  
scanner.  
2
3
4
5
6
Ensure that the scanner is not connected to the computer.  
Reset the scanner. See Reset the scanner.  
Disconnect the USB cable and power cable from the scanner.  
Ensure that the scanner power cable is still connected to the power source.  
Press and hold the Scan( ) and Copy buttons ( ) on the scanner at the  
same time while reconnecting the power cable to the scanner.  
The TMA should turn on for three seconds and then turn off. After the TMA  
turns off, the carriage in the scanner should move forward and backward, and  
the scanner lamp should turn on. The scanner lamp should flash six times  
while the carriage is still in motion.  
7
To end the test, disconnect the power cable.  
How do I turn off the lamp?  
The scanner lamp should time out and turn off automatically after a period of  
inactivity (about 14 minutes). If it does not turn off automatically, do the following:  
1
2
3
4
5
From the HP Director, click Settings.  
Select Scan Settings & Preferences.  
Select Scan Preferences.  
Click the Quality vs. Speed tab.  
Turn off Extended lamp to turn the scanner lamp off after 14 minutes of  
inactivity. If this option is on, the scanner lamp turns off after 1 hour of  
inactivity.  
If the scanner lamp issues continue, see Customer support.  
How do I turn off the scanner?  
Normally you do not need to turn off the scanner because after a period of  
inactivity (about 14 minutes), the scanner reduces to a low-power mode. If you  
need to turn off the scanner completely, disconnect it from the power source  
(electrical outlet or surge protector).  
12  
HP Scanjet 3770 digital flatbed scanner  
 
   
Troubleshooting  
How do I scan text for editing?  
The scanner uses optical character recognition (OCR) to convert text on a page to  
text that you can edit on your computer. The OCR software is installed  
automatically when you install the HP Image Zone software.  
To select OCR settings, complete the following steps:  
1
2
Open the HP Director software.  
Click Settings, click Scan Preferences, and then select Button Settings.  
Note If you are starting the scan from the scanner lid button, click the Scan  
button tab. If you are starting the scan from the HP Director, click the  
Scan Document button (Director) tab.  
3
Click Modify Scan Document Settings, and then click the Editable Text  
Settings tab.  
Two formatting options are available:  
Retain page formatting. When you select this option, the text blocks,  
tables, and graphics are re-created in the same place, and the word and  
paragraph formatting are maintained. This might make editing more  
difficult because the software saves the columns in frames, with no text  
flow from one column to the next. Select the Use columns when  
possible check box to retain columns that are easier to edit. Most users  
choose this option. The text flows from one column to the next, allowing  
for easier editing.  
Do not retain page format. Select this option for flowed text. This  
creates a file with continuous text. This is recommended for text that you  
want to edit and reformat for other purposes.  
Scanned text might not appear on your computer exactly as it appeared on the  
original, especially if the original contains faint or smudged text. For example,  
some characters might be incorrect or missing. As you edit the text, compare the  
scanned text against the original, and then make corrections as necessary.  
Scanner installation or setup issues  
This section contains solutions for installation and setup issues.  
Check your computer  
Ensure that your computer meets the minimum system requirements that are  
listed on the scanner box.  
If you do not have enough hard-disk space, remove unnecessary files.  
Use administrative privileges  
If you are installing the scanner on a Microsoft® Windows® 2000 or XP system,  
you must be logged on as an Administrator. See your operating system help for  
how to log on as an Administrator.  
User's Manual  
13  
 
 
Chapter 2  
Use a valid folder  
On a Microsoft Windows computer, if you receive a message such as “Destination  
Directory Is Invalid” or “Program Folder Is Invalid” during installation, you may not  
have read/write permissions to that folder.  
Check the cables  
Cable type  
Power cable  
Action  
The power cable is connected between the scanner and an AC  
outlet.  
Ensure that the power cable is securely connected  
between the scanner and a live electrical outlet or surge  
protector.  
If the power cable is connected to a surge protector,  
ensure that the surge protector is plugged into an outlet  
and turned on.  
Disconnect the power cable from the scanner and turn off  
the computer. After 60 seconds, reconnect the power  
cable to the scanner, and then turn on the computer, in  
that order.  
USB cable  
The USB cable is connected between the scanner and the  
computer.  
Use the cable that was included with the scanner.  
Another USB cable might not be compatible with the  
scanner.  
Ensure that the USB cable is securely connected between  
the scanner and the computer.  
For additional USB troubleshooting information, see www.hp.  
com/support, select your country/region, and then use the  
search tool to find USB troubleshooting topics.  
Note On a Macintosh computer, use the Apple System Profiler to ensure that the  
scanner is connected to the computer correctly.  
Scanner initialization and hardware issues  
This section contains solutions for initialization and hardware issues.  
Reset the scanner  
If you receive an error message similar to “Scanner initialization failed” or  
“Scanner not found” when trying to use the scanner:  
1
2
3
4
5
Close the HP Scanning software if it is open.  
Disconnect the USB cable that connects the scanner to the computer.  
Turn the scanner off by disconnecting the power cable.  
Turn the computer off, wait 60 seconds, and then turn it on again.  
Turn the scanner back on by reconnecting the power cable.  
14  
HP Scanjet 3770 digital flatbed scanner  
 
   
Troubleshooting  
Reconnect the USB cable that connects the computer and the scanner.  
6
Make sure that the USB cable is properly connected to the back of the  
scanner. The USB symbol on the end of the cable (the connector) should  
be facing up. When connected correctly, the USB connector feels slightly  
loose. When connected incorrectly, the USB plug feels overly tight.  
Try connecting the USB cable to a different USB port on your computer.  
If the scanner still fails to initialize, run the Repair utility (Windows computers only)  
as described in the Scanner has stopped working properly section.  
Test scanner hardware  
If you think the scanner has a hardware issue, verify that the cables are firmly  
connected to the scanner, the computer, and the power source. If the cables are  
correctly connected, test the scanner using this procedure.  
1
Ensure that the TMA cable on the scanner lid is connected to the back of the  
scanner.  
2
3
4
5
6
Ensure that the scanner is not connected to the computer.  
Reset the scanner. See Reset the scanner.  
Disconnect the USB cable and power cable from the scanner.  
Ensure that the scanner power cable is still connected to the power source.  
Press and hold the Scan( ) and Copy buttons ( ) on the scanner at the  
same time while reconnecting the power cable to the scanner.  
The TMA should turn on for three seconds and then turn off. After the TMA  
turns off, the carriage in the scanner should move forward and backward, and  
the scanner lamp should turn on. The scanner lamp should flash six times  
while the carriage is still in motion.  
7
To end the test, disconnect the power cable.  
Scanner has stopped working properly  
If the scanner stops scanning, complete the following steps in order. After each  
step, start a scan to see if the scanner is working. If not, proceed with the next  
step.  
A cable might be loose. Ensure that both the USB cable and power cable are  
securely connected  
Unplug the power cable from the power source, wait 60 seconds, and then  
plug it back in.  
Restart your computer.  
A software conflict might exist on your computer. You might need to reinstall  
the HP Image Zone software. To do this, run the Repair utility (Windows  
computers only).  
Click Start, point to Settings, and then click Control Panel (in Windows  
XP, click Start, and click Control Panel).  
Click Add/Remove Programs, and then select the HP Image Zone  
software.  
User's Manual  
15  
 
 
Chapter 2  
Click Add/Remove (or Change, depending on your version of  
Windows).  
Follow the instructions on the computer screen, and then click Repair.  
Install the scanner on another computer. This helps determine if the issue is  
related to the computer or to the scanner.  
Transparent materials adapter (TMA) issues  
Use this section to help resolve issues that might occur when scanning 35 mm  
slides and negatives from the transparent materials adapter (TMA).  
Transparent materials adapter does not work at all  
The TMA adapter cable might not be connected correctly. Ensure that the adapter  
cable is connected securely from the TMA to the TMA port on the back of the  
scanner.  
Cannot select slides or negatives in the What are you scanning? dialog box  
After each step, start a scan to see if the scanner is working. If not, proceed with  
the next step.  
The TMA adapter cable might not be connected correctly. Ensure that the  
adapter cable is connected securely to the TMA port on the scanner.  
If the TMA was connected while the HP Scanning software was running,  
restart the software. This enables the software to detect the adapter.  
You previously may have selected Do not ask me again in the What are you  
scanning? dialog box, which means that the What are you scanning?  
dialog box is bypassed. To reset the dialog box so that it appears, complete  
the following steps:  
From the HP Director, click Settings.  
Click Scan Picture Settings.  
Click the Preferences tab.  
Select Prompt for originals, slides or negatives when the TMA is  
attached.  
No light or only dim light is visible in the TMA  
After each step, start a scan to see if the scanner is working. If not, proceed with  
the next step.  
Make sure the transparent materials adapter (TMA) is connected to the  
scanner.  
Ensure that Slides from a Transparent Materials Adapter or Negatives  
from a Transparent Materials Adapter is selected in the Scan Picture  
dialog box. If these two options are unavailable, restart the software while the  
TMA is connected to the scanner.  
16  
HP Scanjet 3770 digital flatbed scanner  
 
 
Troubleshooting  
The bulb in the adapter might not be working. Press the Scan button ( ),  
and then select Slides or Negatives and look for illumination. If the bulb is  
broken, service is required. See Customer support.  
The adapter has a short warm-up mode. Wait a few seconds to see if the  
light turns on. For the best scanning quality, let the adapter light warm up for  
at least 30 seconds.  
Resolve issues with slides or negatives  
Use this section to help resolve issues with 35 mm slides or 35 mm negatives  
scanned from the transparent materials adapter (TMA).  
The image cannot be enlarged  
You might have selected Zoom in instead of Resize. Zoom in changes only the  
view on the screen. Use Resize to change the size of the scanned image. For  
more information, see the HP Image Zone software Help.  
Incorrect colors print, or the image is too light or dark  
A final scan area might not have been selected. The software might be setting  
the exposure for the entire area instead of the final scan area. Select and drag  
the handles around the selection area you want for the final scan area.  
The settings for transparent materials are reversed. Select Slides from TMA  
for slides or Negatives from TMA for negatives.  
Ensure that the TMA windows are not blocked or dirty.  
The scanned image shows a colored tint, usually pink  
The image was probably scanned without using the adapter. To review the steps  
for scanning 35 mm slides or negatives, see Scan slides and negatives.  
Dots or streaks appear in the scanned image  
Check the original slide or negative for damage or debris.  
Clean the scanner glass.  
Clean the adapter windows using a slightly damp, soft cloth.  
Scanned images are dark  
Check to see if the adapter light is on before you click Scan or Accept.  
The bulb in the adapter might be broken or not working. If the bulb is broken,  
service is required.  
Scanned image is black even though the adapter light is on  
From the Basic menu in the HP Image Zone software, click Lighten/Darken.  
Ensure that the adapter windows are not blocked or dirty.  
User's Manual  
17  
 
 
Chapter 2  
Uninstall the software  
Use the following steps to remove the software.  
1
Do one of the following:  
From the Start menu, point to Programs or All Programs, point to HP,  
point to the name of your scanner or to Scanners, and click Uninstall  
Software.  
Click Start, point to Settings, and click Control Panel (in Windows XP,  
click Start, and click Control Panel). Click Add/Remove Programs,  
select the HP Image Zone software, and click Add/Remove (or Change,  
depending on your version of Windows). The HP Install Wizard appears.  
2
3
Click Next.  
Select Remove, and then click Next.  
The software is removed from your computer.  
Additional troubleshooting information  
To solve other issues with the scanner or transparent materials adapter, access  
the on-screen help:  
1
2
Open the HP Director software.  
Click Help, and then click HP Scanjet 3770 scanner.  
To solve issues with the scanner software, see the HP Image Zone on-screen  
help.  
18  
HP Scanjet 3770 digital flatbed scanner  
 
   
Customer support  
3
This section contains support information, including phone numbers and website  
information.  
Accessibility website options  
Customers with disabilities can get help by visiting www.hp.com/accessibility.  
HP website  
Visit www.hp.com to:  
Learn tips for scanning more effectively and creatively.  
Access HP Scanjet driver updates and software.  
Register your product.  
Subscribe to newsletters, driver and software updates, and support alerts.  
Purchase accessories.  
Support process  
The HP support process works most effectively if you perform the following steps  
in the order specified:  
1
Review the electronic help for the software and scanner, including the  
troubleshooting section.  
2
Access the HP Customer Support Website for support. If you have access to  
the Internet, you can obtain a wide range of information about your scanner.  
Visit the HP website for product help, drivers, and software updates at www.  
hp.com/support. The HP Customer Support Website is available in the  
following languages: Dutch, English, French, German, Italian, Portuguese,  
Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese,  
Korean. (Danish, Finnish, and Norwegian support information is available in  
English only.)  
3
4
Access HP e-support. If you have access to the Internet, connect with HP via  
e-mail by going to www.hp.com/support. You will receive a personal reply from  
an HP Customer Support technician. E-mail support is available in the  
languages listed at that website.  
Contact your local HP dealer. If your scanner has a hardware failure, take it to  
your local HP dealer for a solution. Service is free during your scanner’s  
limited warranty period. After the warranty period, the dealer will quote a  
service charge.  
Contact the HP Customer Support Center for support by phone. Please  
consult the following website to check the details and conditions of phone  
support in your country/region: www.hp.com/support. As a part of HP’s  
continuing efforts to improve phone support information services, we  
advise you to check the HP website on a regular basis for new  
information regarding service features and delivery. If you cannot solve  
User's Manual  
19  
 
       
Chapter 3  
the issue by using the above options, call HP while you are in front of  
your computer and scanner. For faster service, please be prepared to  
provide the following information:  
the scanner’s model number (located on the scanner)  
the scanner’s serial number (located on the scanner)  
the computer’s operating system  
the version of the scanner software (located on the scanner’s CD label)  
messages displayed at the time the situation occurred  
The applicable conditions for HP phone support are subject to change without  
notice.  
Telephone support is free from the date of purchase for the period specified  
unless otherwise noted.  
Locations  
Africa  
Free Phone Support Period  
30 days  
1 year  
1 year  
Asia Pacific  
Canada  
Europe  
1 year (See the following tables for  
details for each country.)  
Latin America  
Middle East  
1 year  
30 days  
90 days  
United States  
Phone support in the United States  
Support is available both during and after the warranty period.  
Within the period of your warranty, telephone support is provided free of charge.  
Call 800-HPINVENT (800-474-6836). U.S. phone support is available in both  
English and Spanish 24 hours a day, 7 days a week (days and hours of support  
may change without notice).  
After the warranty period, call 800-HPINVENT (800-474-6836). Charges are  
$25.00 U.S. per issue, and are charged to your credit card. If you think your HP  
product needs service, call the HP Customer Support Center, which can help  
determine if service is required.  
Phone support in Europe, Middle East, and Africa  
HP Customer Support Center phone numbers and polices may change. Visit the  
following website to check the details and conditions of phone support in your  
country/region: www.hp.com/support.  
Algeria  
61 56 45 43  
20  
HP Scanjet 3770 digital flatbed scanner  
 
   
Customer support  
(continued)  
Austria  
800 171  
Bahrain  
Belgium  
Czech Republic  
Egypt  
261307310  
2 532 5222  
Finland  
France  
Germany  
Greece  
+ 30 210 6073603 (international)  
801 11 22 55 47 (in-country)  
800 9 2649 (Cyprus)  
Hungary  
Ireland  
1 382 1111  
(0) 9 830 4848  
Israel  
Italy  
Luxembourg  
Middle East  
+971 4 366 2020 (international  
number)  
Morocco  
22 404747  
Netherlands  
Nigeria  
1 3204 999  
Norway  
22 5666 000  
Poland  
Portugal  
(21) 315 4442  
Romania  
Russian Federation  
095 7973520 (Moscow)  
812 3467997 (St.Petersburg)  
Saudi Arabia  
Slovakia  
800 897 1444  
2 50222444  
South Africa  
+27 11 2589301 (international)  
086 0001030 (Republic of South  
Africa)  
User's Manual  
21  
 
Chapter 3  
(continued)  
Spain  
71 89 12 22  
Sweden  
Switzerland  
Tunisia  
Turkey  
216 579 71 71  
Ukraine  
(380 44) 4903520  
800 4520  
United Arab Emirates  
United Kingdom  
Other phone support worldwide  
HP Customer Support Center phone numbers and polices may change. Visit the  
following website to check the details and conditions of phone support in your  
country/region: www.hp.com/support.  
Argentina  
+54 11 4778 8380  
0 810 555 5520  
Australia  
Brazil  
+61 (3) 8877800  
+55 (11) 3747 7799 (Grande São  
Paulo) +55 0800 157751 (Outside  
Grande São Paulo)  
Canada  
800-HPINVENT (800-474-6836)  
905-206-4663 (Mississauga)  
Central America and the Caribbean  
+1 800 711 2884  
800 360 9994  
Chile  
China  
+86 (21) 3881 4518  
01 800 011 4726  
0 800 011 0524  
1 800 7112884  
1800 999 5105  
+852 2802 4098  
1 600 447737  
Colombia  
Costa Rica  
Dominican Republic  
Guatemala  
Hong Kong SAR  
India  
Indonesia  
Jamaica  
+62 (21) 350 3408  
0-800-7112884  
22  
HP Scanjet 3770 digital flatbed scanner  
 
 
Customer support  
(continued)  
Japan  
0570 000 511 (Inside Japan)  
+81 3 3335 9800 (Outside Japan)  
Korea, Republic of  
+82 1588-3003 (Seoul)  
0 80-999-0700 (Outside Seoul)  
Malaysia  
Mexico  
+60 1 800 805 405  
01-800-4726684)  
(55) 5258 9922  
New Zealand  
Panama  
+64 (9) 356 6640  
001 800 711 2884  
0 800 10111  
Peru  
Philippines  
Puerto Rico  
Singapore  
Taiwan  
+ 63 (2) 867 3551  
+1 877 2320 589  
+65 6272 5300  
+886 0 800 010055  
+66 (0) 2 353 9000  
1 800 7112884  
Thailand  
Trinidad & Tobago  
United States  
Venezuela  
Vietnam  
1 800 800-HPINVENT (800-474-6836)  
01 800 4746 8368  
+84 (0) 8 823 4530  
User's Manual  
23  
 
Product specifications  
4
This section contains the product specifications for the HP Scanjet 3770 digital  
flatbed scanner and accessories.  
Scanner specifications  
Name  
Description  
Scanner type  
Weight (without lid)  
Flatbed  
HP Scanjet 3770 digital flatbed scanner 2.008 kg  
(4.42 pounds)  
Scanner size (without lid) HP Scanjet 3770 digital flatbed scanner 286.85 x  
435.51 x 47 mm (11.29 x 17.15 x 1.85 inches)  
Scanner size (with lid)  
HP Scanjet 3770 digital flatbed scanner 286.85 x  
435.51 x 65.46 mm (11.29 x 17.15 x 2.57 inches)  
Scanning element  
Interface  
Charged-coupled device  
Hi-Speed USB  
Optical resolution  
Hardware resolution  
HP Scanjet 3770 digital flatbed scanner 2400 dpi  
HP Scanjet 3770 digital flatbed scanner 1200 x  
2400 dpi  
Selectable resolution  
AC line voltage  
12 dpi to 999,999 dpi at 100 percent scaling  
100-120 V 60 Hz – North America 200-240 V 50 Hz  
– Continental Europe, United Kingdom, Australia  
100-240 V 50 Hz/60 Hz – rest of the world  
Power consumption  
For power consumption data, see the  
regulatory_supplement.htm file on the HP Image  
Zone software CD.  
The HP Scanjet 3770 digital flatbed scanner is  
Energy Star compliant. As an Energy Star partner,  
Hewlett-Packard Company has determined that this  
product meets the Energy Star guidelines for energy  
efficiency.  
Transparent materials adapter (TMA) specifications  
The following specifications refer to the transparent materials adapter (TMA) and  
not the scanner.  
24  
HP Scanjet 3770 digital flatbed scanner  
 
     
Product specifications  
Name  
Description  
Slide media types  
All standard types of 35 mm slides up to 3.2 mm  
thick: Types A, SB, and LKM  
Negative media type  
Slide media capacity  
Negative media capacity  
Size  
35 mm  
2
1 negative strip  
276.62 x 450.39 x 18.46 mm (10 x 17.13 x .73  
inches)  
Weight  
1.02 kg (2.25 lbs)  
Power requirements  
12 VDC, 5.2 mA, .0603 watts < (supplied by  
scanner)  
Environmental specifications  
Name  
Description  
Temperature  
Operating the scanner and TMA: 10° to 35° C (50° to 95°  
F)  
Storage: -40° to 70° C (-40° to 158° F)  
Relative humidity  
Operating: 15 percent to 80 percent noncondensing 10°  
to 35° C (50° to 95° F)  
Storage: 0° to 65° C or (32° to 149° F)  
User's Manual  
25  
 
 
00000-00000  
 

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