TROUBLESHOOTING GUIDE -
POWERHEAD LEDs
FOR HELP-1-800-35-GENIE OR WWW.GENIECOMPANY.COM
Powerhead LED
Possible Problem
Solution
Round LED
Long LED
Normal operation
None required
Check power supply
Contact a trained door system
technician
OFF
OFF
No response from unit
ON/RED/
STEADY
ON/RED/
STEADY
Limits NOT set properly
Program error
Reprogram Limits, see page 5
Unplug unit, wait 5 seconds, plug in
Contact a trained door system
technician
ON/RED/
FLASHING
ON/RED/
FLASHING
Component failure
ON/BLUE/
FLASHING
OFF
Remote NOT programmed
Program remote, see page 6
Program remote using IntelliCode®
2 remote, see page 6 th,en program
IntelliCode® 1 remote using
instructions on page 6.
ON/PURPLE/
FLASHING
IntelliCode® 1 remote NOT
programmed
OFF
Safe-T-Beam® physical
obstruction
Safe-T-Beam® signal
interference
Remove obstruction, recheck unit
ON/RED/
FLASHING
OFF
Check alignment of Safe-T-Beam® pair
and nearest other Safe-T-Beam® pair
Door contact in up or down
Remove obstruction
ON/RED/
FLASHING
travel
OFF
OFF
Door component failure
detected
Check door spring, track, rollers, hinges
and fixtures
DO NOT unplug unit
Wait until LED clears before operating
ON/RED/
STEADY
Thermal cutout
IntelliG™1000/1200, SilentMax™1000/1200, ChainMax™1000/1200
Limited Warranty
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P900-228
©2011 The Genie Company
9/2011
13
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