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Nextel
iDEN
Digital Multi-service Data-capable Phone
i830 Phone User’s Guide
@NNTN5431A@
NNTN5431A
Using Numeric Mode.......................................35
Using Symbols Mode ......................................35
Putting a Call on Hold .....................................47
Calling 2 People ..............................................47
Creating Pauses and Waits While Dialing.......48
Making International Calls...............................48
Setting One Touch Direct Connect® ...............48
Setting Flip Actions .........................................49
Group ConnectTM Calls...................................50
Call Timers......................................................51
Using Your Phone as a Modem ......................52
Making TTY Calls............................................53
Special Dialing Codes .....................................54
Contacts ................................................... 36
Viewing Contacts.............................................37
Creating Entries...............................................38
Storing Numbers Faster ..................................39
Editing Entries .................................................40
Deleting Entries...............................................40
Checking Capacity ..........................................40
Creating Pauses and Waits.............................40
International Numbers.....................................41
®
Nextel Phone Services...........................56
Memo ........................................................ 42
Caller ID ..........................................................56
Per-Call Blocking.............................................56
Per-Line Blocking ............................................56
Alternate Line Service .....................................56
Call Restrictions ..............................................57
Nextel® 411.....................................................57
Call Forwarding........................................ 43
Forwarding All Calls ........................................43
Turning Off Call Forwarding ............................44
Forwarding Missed Calls.................................44
Viewing Call Forwarding Settings....................45
Ring Tones................................................58
Setting Your Phone to Vibrate.........................58
Ring and Vibrate .............................................59
Advanced Calling Features..................... 46
Call Waiting .....................................................46
Switching Between Calls.................................46
ii
Assigning Ring Tones to Contacts ..................59
Viewing Ring Tone Assignments.....................59
Downloading More Ring Tones.......................59
Managing Memory...........................................60
Deleting Custom Ring Tones ..........................60
Recording Your Name.....................................66
Recording Your Active Greeting......................67
Advanced Voice Mail Features .......................67
Nextel® Voice Mail Tree..................................72
SMS Messages ...............................................73
Two-Way Messages and Net Alerts................74
Message Center ....................................... 61
Accessing the Message Center.......................61
Message Center Options.................................61
®
Nextel Online Services...........................77
NOL Services..................................................77
Receiving Messages................................ 62
Message Notifications .....................................62
Message Center..............................................62
Accessing NOL Services From Your Phone ...77
Voice Records ..........................................79
Creating Voice Records ..................................79
Playing Voice Records ....................................79
Labeling Voice Records ..................................79
Deleting Voice Records...................................80
Locking Voice Records ...................................80
Managing Memory ..........................................80
Voice Mail Messages............................... 64
Receiving a Message......................................64
Accessing Voice Mail from
the Message Center ...................................64
Sending Unanswered Calls to Voice Mail .......64
®
Nextel Voice Mail ................................... 65
Setting Up Your Voice Mail Box ......................65
Playing Messages ...........................................65
Changing Your Password................................66
Java Applications.....................................82
Installing Applications......................................82
Running Applications ......................................82
iii
Suspending Applications.................................82
Resuming Applications....................................83
Ending Applications.........................................83
Downloading Applications ...............................83
Deleting Applications.......................................83
Managing Memory...........................................84
Shortcuts on the Main Menu ...........................84
Java Applications and GPS Enabled...............85
Receiving Reminders ....................................102
Making Calls From Datebook........................103
Customizing Datebook Setup........................103
Customizing Your Phone.......................105
Setting the Volume........................................105
Setting Your Phone to Vibrate.......................105
Changing the Look of Your Phone ................105
Temporarily Turning Off Calls .......................107
Using Settings ...............................................107
GPS Enabled ............................................ 88
IMPORTANT: Things to Keep in Mind ............88
Making an Emergency Call .............................89
Viewing Your Approximate Location ...............90
Enhancing GPS Performance .........................91
Updating Satellite Almanac Data.....................93
Setting Privacy Options...................................94
Using GPS with Map Software........................95
Profiles ....................................................112
Viewing Profiles.............................................112
Switching Profiles..........................................112
How Changing Settings Affects Profiles........112
Temporary Profiles........................................113
Creating Profiles............................................114
Editing Profiles ..............................................114
Deleting Profiles ............................................114
Setting Call Filtering ......................................115
Datebook .................................................. 98
Viewing Datebook ...........................................98
Creating Events...............................................99
Editing Events ...............................................101
Deleting Events .............................................102
Shortcuts.................................................116
Creating a Shortcut .......................................116
iv
Using a Shortcut............................................116
Editing a Shortcut ..........................................116
Deleting Shortcuts.........................................117
Accessory Safety Information .......................152
Limited Warranty
Using a Headset..................................... 118
Attaching a Headset......................................118
Using a Remote PTTTM Button .....................118
Patent and Trademark Information.......162
Index ........................................................163
®
Nextel Customer Care ......................... 119
Domestic Customer Care..............................119
Nextel Worldwide® Customer Care...............120
Understanding Status Messages ......... 121
®
Nextel Terms and
Conditions of Service ........................ 124
Safety and General Information ........... 146
RF Operational Characteristics .....................146
Portable Radio Product Operation and EME
Exposure...................................................146
Electro Magnetic Interference/Compatibility..149
Medical Devices ............................................149
Operational Warnings....................................150
Operational Cautions.....................................151
v
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation.
DECLARATION OF CONFORMITY
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party Name: Motorola, Inc.
Address: 8000 West Sunrise Boulevard
Plantation, FL 33322 USA
Phone Number: 1 (800) 453-0920
If this equipment does cause harmful
interference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is
Hereby declares that the product:
Product Name: i830
encouraged to try to correct the interference
by one or more of the following measures:
Model Number: H74XAH6RR4AN
• Reorient or relocate the receiving
antenna.
Conforms to the following regulations:
• Increase the separation between the
equipment and receiver.
FCC Part 15, subpart B, section 15.107(a),
15.107(d) and section 15.109(a)
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
Class B Digital Device
• Consult the dealer or an experienced
radio/TV technician for help.
vi
Getting Started
p
Power button.
t
.
Acts like s when the flip is closed; turns
Direct Connect® / Group ConnectTM
speaker on and off; used with voice
names and voice records.
Navigation key — press the arrows to
scroll through menus and lists.
Acts like e when the flip is closed;
accesses recent calls; sends incoming
calls to voice mail.
O
m
OK key — selects highlighted item;
answers calls.
Menu key — accesses context-sensitive
menus.
To start using your i830 phone:
A
Option key — selects the option
appearing above it on the display.
•
•
•
•
Make sure your SIM card is in place.
Charge the battery.
Note: Throughout this User’s Guide,
the option keys will be
Activate your service.
Enable security.
represented by A.
s
e
Send key — places phone calls.
End key — ends phone calls; returns to
idle screen; in browser mode, returns to
Net main menu.
2
Removing the Battery Door
Removing the Battery Door
1 Make sure the phone is powered off. See
“Powering On and Off” on page 7.
2 Press the release button and pull the battery
door away from the phone.
Locating Your SIM Card
Your SIM (Subscriber Identity Module) card is a
small piece of plastic located in the SIM card
holder in the back of your phone, underneath the
battery.
button
SIM card
If there is no SIM card in your phone, contact
Nextel Customer Care at 1-800-639-6111.
3
Getting Started
3 To replace the battery door, locate the tabs on
the battery door and the slots in the phone.
Battery
Inserting the Battery
Your phone comes with a Slim Lithium Ion Battery.
1 Remove the battery door.
2 Insert the battery into the battery area. Press the
battery down to secure it.
tabs
slots
4 Place the tabs on the battery door into the slots
on the phone.
4
Battery
5 Move the top of the battery door into place.
Press it over the release button until you hear a
click.
2 Open the connector cover.
connector
cover
3 Plug the other end of the charger into the
accessory connector.
Charging the Battery
Your phone comes with a rapid travel charger.
1 Plug the charger into an electrical outlet.
Charger Attached appears on the internal
display.
5
Getting Started
Tip: To remove the charger from the accessory
connector: Press the buttons on the sides
of the plug. Pull the plug straight out.
Removing the Battery
1 With the phone powered off, remove the battery
door.
4 If you have purchased optional batteries or
chargers, see “Charging Times”.
2 Remove the battery by lifting it out from the side.
Charging Times
Check your battery and charger type against the
below grid to determine appropriate charging
times.
Recommended charging times:
Battery
Charger
Rapid
Standard
2.5 hours
Slim Lithium 2 hours
Ion SC
Battery Use and Maintenance
Standard
Lithium Ion
SC
2 hours
4 hours
•
The Motorola iDEN Approved Lithium Ion
chargers provide optimum performance. Other
chargers may not fully charge the iDEN Lithium
Ion battery or may yield a reduced number of
lifetime charge cycles.
For best results, charge the batteries within the
temperature range of 50°F to 104°F (10°C to
40°C).
•
Extreme temperatures degrade battery
performance. Do not store the battery where
temperatures exceed 140°F (60°C) or fall below
4°F (-20°C).
Prolonged charging is not recommended.
6
Powering On and Off
•
•
Lithium Ion batteries have a self discharge rate
and without use, lose about 1% of their charge
per day.
To power your phone off:
1 Open the flip.
2 Press and hold p.
The battery capacity is degraded if the battery is
stored for long periods while fully charged. If
long term storage is required, store at half
capacity.
Activating Service
The first time you power on your phone, your
service is activated.
Powering On and Off
To power your phone on:
A screen then appears prompting you to select Ok
to update your browser information. This screen
will only appear during initial activation. See
“Enabling Security”.
1 Open the flip.
2 Press p.
Enabling Security
You must enable security the first time you power
on your phone or within 20 days of first activation of
your phone.
As your phone connects to the network, you will
see a connecting message. When the idle screen
appears, the phone is ready to use.
1 Press A under Ok.
Note: If you press A under Later, the idle
screen will appear. The next time you
select Net from the main menu, you will
be prompted to enable security before you
can use Nextel Online services.
2 You are prompted to enable security. Press A
under Yes. A series of screens and then the
default homepage displays.
3 Press e to return to the idle screen.
7
Getting Started
4 Scroll to see your information:
Phone Programming
•
Name — Enter your name. See “Entering
Text” on page 33.
Within 24 hours of enabling security, you will
receive an alert notification containing your
Personal Telephone Number (PTN), Nextel
Customer Care number, Direct Connect number,
and Talkgroup lists for Group Connect calls.
•
Line 1 and Line 2 — your phone numbers for
phone lines 1 and 2. These are filled in when
you receive your alert notification after
enabling security on your phone.
1 When you receive an alert notification saying
New Browser Message - Receive
•
Direct Connect — Your Direct Connect
number is the number that others use to
contact you using Direct Connect® service. It
is filled in when you receive your alert
notification after enabling security on your
phone. To view your Direct Connect number,
scroll to Direct Connect and press O.
Programming Info, press A under Goto.
2 You are prompted to accept changes to your
lists. Press A under Ok.
3 You are prompted again to accept changes to
your lists. Press A under Ok.
4 A confirmation screen displays. Press A under
Ok.
5 Press e to return to the idle screen.
•
•
Group ID — the number of the Talkgroup you
have joined.
Carrier IP — the IP address assigned to
Nextel. It is filled in when you register for
packet data services. To view your Carrier IP
address, scroll to Carrier IP and press O.
IP1 Address and IP2 Address — the IP
addresses assigned to you for using the
Internet with your phone. To view your IP
addresses, scroll to the IP address you want
to view and press O.
Finding Your Phone Number
and Direct Connect® Number
My Info lets you view your phone number, Direct
Connect number, and other phone information.
•
1 Press m to access the main menu.
2 Scroll to My Info.
3 Press O.
8
Nextel® Voice Mail
Nextel Worldwide® Service
You can use your phone to make calls
•
Ckt — Your circuit data number is the number
you use if you want to use your phone to
transfer circuit data. See “Using Your Phone
as a Modem” on page 52. You receive this
number from Nextel.
internationally in select cities using other iDEN®
networks by calling Nextel Customer Care to
activate international dialing on your account.
Countries in which you can use your phone include
Argentina, Brazil, Canada, Philippines, Singapore,
Israel, Mexico and Peru*.
Note: If you request equipment related
transactions on your account, Nextel
Customer Care may require you to
provide specific information about your
phone. By pressing m anytime while in My
Info, a context-sensitive menu will appear
that includes your phone's service status,
unit information, and phone identification
numbers including IMEI, SIM ID, and
Serial Number (SN). Please be prepared
to supply the representative with this
information when requesting these types
of transactions.
*
Credit approval may be required. Other conditions may apply.
Customizing Features
You can control many features of your phone,
including the size of the text on the display, the way
you access main menu items, and the volume of
incoming sound, rings, and other tones. See
“Customizing Your Phone” on page 105.
Nextel® Voice Mail
You must set up your voice mail box before you
can retrieve messages. See “Setting Up Your
Voice Mail Box” on page 65.
9
Getting Started
Display Options
Phone Basics
Two display options appear at the bottom of most
screens. You select a display option by pressing
the option key below it.
Any time your phone is powered on, the display
provides you with information and options.
The external display shows a shortened version of
the internal display. To see more information, open
Menus and Lists
Your phone’s features are arranged in menus,
submenus, and lists.
the flip.
status icons
text area
To access the items in a menu or list, scroll using
the navigation key at the top of your keypad. This
key lets you scroll up, down, left, or right. Holding
down the appropriate part of the navigation key
speeds up scrolling.
menu icon
display options
In this guide, this symbol > tells you to select a
menu or list item. For example, Settings >
Security means:
1 Scroll to Settings on the main menu.
2 Press O to see the Settings screen.
3 Scroll to Security.
The screen shown above is the idle screen. The
idle screen appears when your phone is on, but not
engaged in any activity.
4 Press O to see the Security screen.
Text Area
This area displays menus, messages, names,
phone numbers, and other information.
10
Phone Basics
Quick Access to Main Menu Items
Main Menu
Each arrow in the navigation key and O can be
used to access a main menu item from the idle
screen. Each of these keys is assigned to a main
menu item when you receive your phone. To
assign different main menu items, see “Personalize
Features” on page 109.
All your phone’s features can be accessed through
appear as a list or as large icons (see “Setting the
Menu View” on page 106).
Net
Access to Nextel Online
services. See page 77.
a
q
b
OK Key
Pressing O:
Java Apps
Java applications on your
phone. See page 82.
•
•
•
•
•
Selects the highlighted menu item or list item
Sets options
Settings
Customize your phone.
See page 105.
Display/Info
Phone Calls
DC/GC Options
Personalize
Volume
Confirms actions
Places and answer calls
From the idle screen, accesses ring tones list.
This is the default setting. You can assign a
different main menu item to O.
Security
Advanced
Ring Tones
Assign ring tones and turn
ringer off. See page 58.
m
c
Menu Key
Many features provide context-sensitive menus
that let you access related features and actions.
This icon S appears any time a context-sensitive
menu is available. Press m to access the menu.
Vibrate All
list of ring tones
Ring Tones menu
VoiceRecord
Record and play audio
messages. See page 79.
11
Getting Started
My Info
View personal phone
information, including
phone number and Direct
Connect number. See
page 8.
Contacts
Create, view, store, edit
j
d
e
new contact form contacts. See page 36.
list of contacts
Contacts menu
Messages
Voice Mail
Net Alert
SMS
Access messages. See
page 61.
n
Downloads
Provides a catalog of ring
tones, wallpaper, games
and applications that you
can download directly to
your phone. Browse
through the catalog to add
a new ring tone, a
wallpaper to serve as the
background image on your
phone, a game for
entertainment, or an
application that serves
your business and
productivity needs. Items
in these catalogs change
frequently, so check
regularly for fresh content.
See page 59.
Call Forward
Set call forwarding options.
See page 43.
f
o
Datebook
Schedule appointments.
new event form See page 98.
list of events
Datebook menu
Memo
Store a number to access
later. See page 42.
g
h
i
Call Timers
Phone usage information.
See page 51.
Recent Calls
list of calls
recent calls menu
Call Setup menu
Lists recent calls. See
page 31.
GPS
Find your approximate
geographical location. See
page 88.
l
Shortcuts
Create shortcuts to
screens. See page 116.
s
12
Phone Basics
Profiles
Groups of settings you
Talkgroup In Use — Your phone is
p
k
C
new profile form apply together. See
active on a Group Connect call.
list of profiles
Profiles menu
page 112.
Active Phone Line — 1 indicates
phone line 1 is ready to make calls;
2 indicates phone line 2 is ready to
make calls.
1 2
Call Alert
list of call alerts page 29.
Call Alerts menu
Lists call alerts. See
Call Forward — Your phone is set
to forward calls. See “Call
Forwarding” on page 43.
G L
I J
H K
Status Icons
Status icons appear at the top of the display. Some
appear at all times. Others appear only when your
phone is engaged in certain activities or when you
have activated certain features.
Ringer Off — Your phone is set not
to ring. See “Setting Your Phone to
Vibrate” on page 58.
M Q
Speaker Off — Sets Direct Connect
and Group Connect sound to come
through the earpiece rather than
through the speaker.
u
Battery Strength — A fuller battery
abcd
efgd
indicates a greater charge.
Signal Strength — More bars next
to the antenna indicate a stronger
signal.
opqr
s
Messages — You have one or
more messages. See page 61.
wxT
yz
Phone In Use — Your phone is
A
B
T9 Text Input — You are using T9
Text Input to enter text. See
“Entering Text” on page 33.
ljik
mXnW
active on a phone call.
Direct Connect In Use — Your
phone is active on a Direct Connect
call.
13
Getting Started
card.
Internet — You are ready to
DE
U
browse the internet or are browsing
the internet using a secure
connection.
To prevent unauthorized use of your phone, your
SIM card is protected by a PIN that you enter each
time the phone is powered on. You can change the
PIN or turn off the requirement that it be entered.
Airplane Mode — Your phone is
set to Airplane Mode. See
“Temporarily Turning Off Calls” on
page 107.
Turning the PIN Requirement On and
Off
When the SIM PIN requirement is off, your phone
can be used without entering a PIN.
Packet Data — You are ready to
transfer packet data or are
transferring packet data. See “Using
Your Phone as a Modem” on page
52.
Y Z
Important: When the SIM PIN requirement is off,
the personal data on your SIM card is
not protected. Anyone can use your
TTY — You are ready to use your
phone to make calls using a
teletypewriter device. See “Making
TTY Calls” on page 53.
N O
phone and access your personal data.
When the SIM PIN requirement is on, you are
prompted to enter your PIN each time you power
on your phone.
SIM Card Security
Note: If a SIM PIN is required, your phone will
not function until the SIM PIN is entered,
except for making emergency calls.
Your SIM card stores all your Contacts and
protects your personal information. Since this
information is stored on your SIM card, not in your
phone, you can remove the information by
removing your SIM card.
1 From the main menu, select Settings >
Security > SIM PIN.
2 Select On or Off.
3 Enter the current SIM PIN.
14
SIM Card Security
Note: The default SIM PIN is 0000. Change your
PIN to prevent fraudulent use of the SIM
card (see “Changing the PIN”).
4 At the Enter New SIM PIN screen, enter the
new 4- to 8-digit SIM PIN.
5 Press A under Ok.
4 Press A under Ok.
the new SIM PIN to confirm.
Entering the PIN
7 Press A under Ok.
1 When the Enter SIM PIN Code screen appears
after you power on your phone, enter your SIM
PIN.
Changed: SIM PIN displays.
Unblocking the PIN
2 Press A under Ok.
If you enter your PIN incorrectly 3 times, your SIM
card is blocked. To unblock your SIM card, you
must contact Nextel Customer Care to get a PIN
Unblock Code (PUK).
The message SIM Unlocked displays.
Important: If you enter your PIN incorrectly 3 times,
your SIM card is blocked. To unblock
your SIM card, you must contact Nextel
Customer Care. See “Unblocking the
PIN”.
Important: If you unsuccessfully enter the PUK
code 10 times, your SIM card is
permanently blocked and must be
replaced. If this happens, all data is
lost. You will get a message to contact
Nextel Customer Care. Except for
making emergency calls, your phone
will not function with a blocked SIM
card.
Changing the PIN
Note: The SIM PIN requirement must be turned
on in order to access this feature.
1 From the main menu, select Settings >
Security > Change Password > SIM PIN.
2 At the Enter Old SIM PIN screen, enter the
current SIM PIN.
To unblock the PIN:
1 Press * # m 1.
3 Press A under Ok.
2 At your Nextel Customer Care representative’s
request, provide the information needed to give
you a PUK code.
15
Getting Started
3 Select Unblock PIN.
4 Enter the PUK code.
5 Enter a new 4- to 8-digit SIM PIN.
6 Re-enter your SIM PIN.
•
•
•
•
Voice records
Voice names
Datebook events
Options set using the Personalize menu
Note: These steps must be performed in quick
Note: In some cases, Contacts may not be
accessible if you move your SIM card to
another phone. Contacts entries created
with your i830 phone are not readable by
an older iDEN SIM-based phone.
succession.
If you entered the codes properly, SIM Unlocked
appears on the display.
Inserting and Removing Your SIM
Card
Inserting Your SIM Card
1 With your phone powered off, remove the
battery door and battery.
2 Open the SIM card holder.
Important: Do not touch the gold-colored areas of
your SIM card.
The SIM card is designed for optimal Contacts
storage and feature use. For Nextel SIM card
compatibility information, visit
www.nextel.com/sim.
If you remove your SIM card and use it with
another phone, or use another SIM card with your
phone, the following information is erased:
•
•
•
•
•
The recent calls list
Call forwarding settings
Net alerts
Information stored in Memo
3 most recent GPS Enabled locations
16
SIM Card Security
3 Carefully slide your SIM card into the SIM card
holder.
Removing Your SIM Card
Important: To avoid loss or damage, do not remove
your SIM card from your phone unless
absolutely necessary.
1 With your phone powered off, remove the
battery door and battery.
2 Open the SIM card holder.
4 Close the SIM card holder.
17
Getting Started
3 Carefully slide your SIM card out of the SIM card
holder.
Note: Protect your SIM card as you would any
delicate object. Store it carefully.
Locking the Keypad
Locking the phone’s keypad prevents its buttons
from being pressed. When the keypad is locked,
you can only:
•
•
•
Power the phone on and off
Unlock the keypad
Respond to incoming calls, messages, and
alerts
Important: Emergency calls cannot be placed while
the keypad is locked.
To lock the keypad:
1 From the idle screen, press m.
2 Press *.
4 Close the SIM card holder.
If you press a key while the keypad is locked,
instructions for unlocking the keypad display
briefly.
To unlock the keypad:
1 From the idle screen, press m.
2 Press *.
18
Accessories
While the keypad is locked, you can respond to
incoming calls, messages, and alerts just as you
do when the keypad is not locked. When finished,
press e to return to the idle screen. The keypad
remains locked.
Various accessories are available for use with your
i830 phone, including cases, vehicle power
charger, data cables, Hands-Free accessories and
more.
To order additional accessories, go to
You also have the option of setting your phone to
automatically lock the keypad if there has been no
activity for a specified time.
www.nextel.com or call 1-800-Nextel6. You can
Representative or stop by any Nextel-owned Retail
Store. For information on Nextel retail store
locations, go to www.nextel.com.
1 From the main menu, select Settings >
Security > Keypad Lock.
2 To lock the keypad immediately, select Lock
Now. You will be given the option to press m and
* to lock and unlock the keypad.
3 To set a specific time for the keypad to lock if
there has been no activity, select Auto Lock and
then select a time.
Wireless Local Number
Portability: Bringing Your
Phone Number From Another
Carrier
If you are bringing your phone number from
another carrier, your new phone will be active as
soon as you receive it. Nextel will provide you with
a temporary phone number so that you can begin
using your phone immediately. Once the number
you have brought to Nextel is activated, your
temporary phone number will be deactivated and
service with your previous carrier will be cancelled
automatically. You will receive a text message on
your Nextel phone letting you know that activation
is complete. Simply turn your phone off and back
on again to complete activation.
The keypad can be set to lock in 5, 10, 15 or 20
minutes if the keypad is not touched during the
specified time. To turn the auto lock off, repeat
step 3 and select Off.
Accessories
Your phone comes with a Slim Lithium Ion Battery,
rapid travel charger, and holster.
19
Getting Started
Here is additional information you need to be
aware of until the number you have brought to
Nextel is active on the Nextel network:
phone number. As with any wireless 911 call, if
your call is disconnected before location and
details have been provided, be sure to call 911
again and advise that you were disconnected.
Nextel® Voice Mail
Go to www.nextel.com/wlnp for more details.
We suggest you set up your voice mail box after
the number you brought to Nextel is active on your
Nextel phone and your temporary phone number is
deactivated. If you set up your voice mail box prior
to this, all messages and all settings (including
your greeting and password) will be lost when the
number you have brought to Nextel becomes
active.
Nextel® Customer Care
Nextel Customer Care: 1-800-639-6111 or dial 611
from your i830 phone.
Nextel Worldwide Customer Care:
+1-360-662-5202 (toll-free from your i830 phone).
Text Messaging
During the activation process, it is possible that text
messages may not be properly routed to your
Nextel phone.
911 Calls
Nextel continues to make efforts to ensure that all
911 calls are minimally impacted by this process. If
you make a call to 911 from your temporary phone
number and the call fails, the 911 emergency
response center will not be able to call you back on
your Nextel phone if in the meantime your Nextel
phone has been programmed with your permanent
20
Nextel® Customer Care
i830 Phone Menu Tree
ꢀ
Datebook
[New Event]
ꢀ
Recent Calls
Recent Calls (if any)
ꢀ
VoiceRecord
ꢀ
ꢀ
Contacts
[New Contact]
ꢀ
ꢀ
Net
ꢀ
ꢀ
[New VoiceRec]
VoiceRecords (if any)
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Go To Today
Go To Date
Week View
Month View
Setup
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Store
Delete
Delete All
Call Alert Queue
Call Setup
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Search
New
Capacity
Filter
Call Setup
Java Apps
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Label
New
Lock/Unlock
Add To
Memory
Delete
Java Applications (if any)
ꢀ
ꢀ
ꢀ
Deinstall
Permissions
License Info
ꢀ
Events (if any)
ꢀ
Contacts (if any)
ꢀ
Java System
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Edit
New
ꢀ Shortcuts
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Edit
New
Search
Delete Contact
Delete Number
Capacity
Filter
Reset System
Delete All
[New Entry]
Shortcuts (if any)
Delete All
ꢀ
Go To Today
Go To Date
Week View
Month View
Setup
Delete
Copy
Call # in Event
Alert # in Event
Talkgroup
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Edit
New
Reorder
Delete
Delete All
ꢀ
My Info
ꢀ
Settings
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Name
Line 1
Line 2
Direct Connect
Group ID
Carrier IP
IP1 Address
IP2 Address
CKT
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Display/Info
Phone Calls
DC/GC Options
Personalize
Volume
Security
Advanced
Call Setup
ꢀ Profiles
ꢀ
ꢀ
Messages
[New Profile]
Profiles (if any)
ꢀ
ꢀ
ꢀ
Voice Mail
Net Alert
SMS
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
View
Edit
New
Delete
Delete All
Setup
ꢀ
Ring Tones
ꢀ
ꢀ
Memo
ꢀ
ꢀ
ꢀ
ꢀ
Service Status
Unit Info
IMEI/SIM ID/SN
Register Log
ꢀ
Memory
Delete All
ꢀ
ꢀ
ꢀ
ꢀ
Vibrate All
Available Ring Tones
Vibrate
ꢀ
ꢀ
ꢀ
Store to Cntcs
Cancel
Delete
ꢀ
ꢀ
Call Forward
Silent
ꢀ
All Calls
To
Status
Detailed
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Assign To
Assign w/vibe
Overview
Memory Usage
Delete
Call Timers
ꢀ
ꢀ
Downloads
GPS
-
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Last Call
ꢀ
Call Alert
Call Alerts (if any)
Phone Reset
Phone Lifetime
DC/GC Reset
DC/GC Lifetime
Circuit Reset
Circuit Lifetime
Kbytes Reset
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Store
Delete
Delete All
Sort By
Recent Calls
-
If Busy
ꢀ
ꢀ
ꢀ
Position
Privacy
Interface
-
-
ꢀ
If No Answer
If Unreachable
Status
ꢀ
21
With the Flip Closed
Making Calls
Your i830 phone makes two types of calls: digital
cellular phone calls and Direct Connect calls. With
Direct Connect calls, you use your phone as a
long-range, digital walkie-talkie.
1 Select the number you want to call from the
recent calls list and press t. -or-
Use a voice name to select the number and
place the call.
2 To end the call, press ..
Phone Calls
With the Flip Open
Direct Connect® Calls
1 If the flip is open, enter the Direct Connect
1 Enter the number you want to call.
2 To place the call:
number you want to call. -or-
If the flip is closed, select the number as you
would when making a phone call.
Press s. -or-
If you entered the number from the idle screen,
2 Press and hold the PTT button on the side of
your phone. Begin talking after your phone emits
a chirping sound.
press O.
3 To end the call:
Press e. -or-
Close the flip.
3 Release the PTT button to listen.
Tip: To let someone know you want to talk to
him or her on a Direct Connect call, send a
call alert. See “Call Alerts” on page 29.
To end a call by closing the flip, you must have the
Flip to End feature turned on (see “Setting Flip
Actions” on page 49).
Dialing Direct Connect® Numbers
Every Direct Connect number has 3 parts — an
area ID, a network ID, and a member ID — with an
asterisk between each of these parts. For example:
999*999*9999.
22
Receiving Calls
When you place a Direct Connect call, you must
enter the whole Direct Connect number including
the asterisks.
To answer a call by opening the flip, you must have
the Flip to Ans feature turned on (see “Setting Flip
Actions” on page 49). To answer a call by pressing
any number key, you must have the Any Key Ans
feature turned on (see “Phone Calls Features” on
page 108).
Tip: When you store a Direct Connect number in
Contacts it is good practice to include the
whole Direct Connect number including the
asterisks in case you travel with your
Sending to Voice Mail
If the flip is closed, press .. -or-
Press e. -or-
phone, or another Direct Connect user
whom you are trying to reach travels with
their phone, outside of your network.
Press A under No.
Ending
Receiving Calls
Phone Calls
When you receive a phone call, your phone rings,
vibrates, or lights up its backlight.
If the flip is closed, press .. -or-
Press e. -or-
Close the flip.
Answering
Direct Connect® Calls
When you receive a Direct Connect call, your
phone emits a chirping sound or vibrates.
If the flip is closed, press t. -or-
Open the flip. -or-
Press s. -or-
1 Wait for the caller to finish speaking.
Press O. -or-
2 Press and hold the PTT button on the side of
your phone. Begin talking after your phone emits
a chirping sound.
Press A under Yes. -or-
Press any number key.
3 Release the PTT button to listen.
23
Making Calls
From the Recent Calls List
The recent calls list stores the last 20 calls you
made or received.
Ways to Enter Calls
•
•
•
•
•
•
•
•
Use the numbers on the keypad
Select the number from the recent calls list
Select the number from Contacts
Select a number stored in Datebook
Redial the last phone number called
Say a voice name into your phone
Use Speed Dial or Turbo Dial®
With the Flip Open
1 From the main menu, select Recent Calls.
2 Scroll to the name or number you want to call.
With the Flip Closed
1 Press . to display the most recent call.
2 To view the rest of the recent calls list, press the
volume controls.
Use One Touch Direct Connect to make a Direct
Connect call
You can call the number displayed by pressing t
on the top of your phone.
•
Use a TTY device — see “Making TTY Calls” on
page 53
From Contacts
From the Keypad
If you have numbers stored in Contacts, you can
use these numbers to make calls. For information
on entering numbers into Contacts, see “Creating
Entries” on page 38.
To enter the number you want to call, press the
numbers on the keypad.
If you make a mistake:
•
•
To clear a digit, press A under Delete.
1 From the main menu, select Contacts.
2 Scroll to the name or number you want to call.
To clear all digits, press and hold A under
Delete.
Tip: To find Contacts entries faster, use the
•
•
To insert or delete a digit anywhere in the string
of digits you have entered, scroll left or right.
keypad to enter the first letter of the name.
To cancel, press e.
24
Ways to Enter Calls
3 Place the call now. -or-
2 Select the day of the event containing the
number you want to call.
Scroll left or right to display the Contacts type for
the number you want to call.
3 Highlight or select the event containing the
number you want to call.
If you are making a Direct Connect call, your phone
places the call to the Direct Connect number stored
in the Contacts entry, even if the Direct Connect
icon is not displayed.
For details, see “Making Calls From Datebook” on
page 103.
Redialing the Last Number
Press and hold s to place a call to the last phone
number you called.
If you are making a phone call:
•
Your phone places the call to the phone number
assigned to the Contacts type displayed.
Using a Voice Name
•
If the Contacts type displayed is not a phone
number, your phone places the call to the phone
number stored in the Contacts entry.
If you have created a voice name in Contacts for
the number you want to call, say the voice name
into your phone to enter the number. See page 37
for information on voice names.
•
If the Contacts type displayed is not a phone
number and you have more than one phone
number stored in the Contacts entry, your phone
prompts you to select the phone number you
want to place the call to.
You can use a voice name to enter a number with
the flip open or closed.
1 Press and hold t until a prompt appears
telling you to say the voice name.
From Datebook
2 Speaking into the microphone, say the voice
If you have numbers stored as part of events in
Datebook, you can use these numbers to make
calls. For information on storing events in
Datebook, see “Datebook” on page 98.
name assigned to the number you want to call.
Your phone plays the name back to you.
If you are making a phone call, the call is placed
automatically.
1 From the main menu, select Datebook.
25
Making Calls
Tip: To stop a phone call from being completed,
Missed Phone Calls
press . if the flip is closed or press e.
When you miss a call, this icon V and the number
of phone calls you have missed appear briefly.
If you are making a Direct Connect call, press and
hold the PTT button to place the call.
With the Flip Open
Using Speed Dial and Turbo Dial®
Each phone number stored in Contacts is assigned
a Speed Dial number which you can use to call that
number.
If you want to dismiss the missed call message,
press A under Back. -or-
If you want to view the missed call on the recent
calls list, press A under View.
Speed Dial
With the Flip Closed
1 From the idle screen, use the keypad to enter
the Speed Dial number assigned to the phone
number you want to call.
If you want to dismiss the missed call message,
press ..
2 Press #.
3 Press s.
If you want to view the missed call on the recent
calls list, press . twice.
Turbo Dial
Using Speakerphone
Turning on speakerphone makes incoming sound
come out of the phone’s speaker instead of the
earpiece. Speakerphone is available whenever you
are on an active phone call.
From the idle screen, press and hold the Speed
Dial number (1 through 9) assigned to the phone
number you want to call.
Using One Touch Direct Connect®
With the Flip Open
One Touch Direct Connect sets your phone to call
the most recent Direct Connect number on the
recent calls list, or a Direct Connect number you
choose, every time you press the PTT button. See
“Setting One Touch Direct Connect®” on page 48.
To turn speakerphone on or off:
Press A under Spkr. -or-
Press t.
26
Using Mute
With the Flip Closed
When you make an emergency call, your phone’s
GPS Enabled feature can help emergency service
personnel find you, if you are in a location where
your phone's GPS antenna has established a clear
view of the open sky and your local emergency
response center has the equipment to process
location information. See “GPS Enabled” on page
88, and particularly “IMPORTANT: Things to Keep
in Mind” on page 88 and “Making an Emergency
Call” on page 89, for more information on the
limitations of this feature. Because of the
When you make a call with the flip closed,
speakerphone is always on.
Opening the flip turns speakerphone off.
Using Mute
Muting calls lets you listen to incoming sound
without transmitting sound. Mute is available
whenever you are on an active call.
limitations of this feature, always provide your best
knowledge of your location to the emergency
response center when you make an emergency
call.
To turn mute on:
Press A under Mute.
While mute is on, Unmute appears as a display
option.
Important: Emergency calls cannot be placed while
the keypad is locked.
To turn mute off:
Important: If you have not registered on the
network, emergency calls cannot be
placed while your SIM card is in your
phone.
Press A under Unmute.
Making Emergency Phone
Calls
Your phone supports emergency calling.
Emergency phone calls can be made even when
your SIM card is blocked or not in your phone.
Dial 911 to be connected to an emergency
response center. If you are on an active call, you
must end it before calling 911.
27
Making Calls
Important: If you are bringing your phone number
to Nextel from your previous carrier,
you may receive a temporary telephone
number while your Nextel phone is
being programmed with your
permanent phone number. If you make
a call to 911 and the call fails, the 911
emergency response center will not be
able to call you back on your Nextel
phone if in the meantime, your Nextel
phone has been programmed with your
permanent telephone number. If the call
is disconnected before location and
details have been provided, call 911
again and advise that you were
disconnected.
28
Receiving Call Alerts
When you receive a call alert, you must answer,
queue, or clear it. You cannot receive phone calls
or Direct Connect calls until you do.
Call Alerts
Sending a call alert lets the recipient know you
want to talk to him or her on a Direct Connect call.
When you send a call alert, the recipient’s phone
emits a series of beeps, or vibrates, and displays
your name or Direct Connect number.
To answer a call alert:
Press the PTT button to make a Direct Connect
call to the sender.
The recipient can:
To queue a call alert:
Press A under Queue.
To clear a call alert:
•
•
•
Answer — begin a Direct Connect call with the
sender
Queue — store the call alert to the call alert
queue, which is a list of call alerts
Press O. -or-
Clear — dismiss and delete the call alert
Press A under Clear. -or-
If the flip is closed, press ..
Sending Call Alerts
1 Enter the Direct Connect number you want to
send to, as you would when making a Direct
Connect call.
2 Press A under Alert. Ready to Alert appears
on the display.
Note: The recent calls list also stores call alerts
you have received. They appear as Direct
Connect calls. Call alerts remain in your
recent calls list until you delete them or
until they reach the end of the list.
3 Press the PTT button until Alert Successful
appears on the display.
Using the Call Alert Queue
Note: If the alert is not successful, this may
mean the person you are trying to reach is
on a call or has the phone turned off.
When you queue a call alert, it remains in the call
alert queue until you make a Direct Connect call to
the sender or delete it.
29
Call Alerts
4 Press the PTT button until Alert Successful
appears on the display.
Viewing Call Alerts
1 From the main menu, select Call Alert.
2 Scroll through the list.
Deleting Call Alerts
To delete a call alert from the queue:
Viewing Date and Time
To view the date and time a call alert was received:
1 From the call alert queue, scroll to the call alert
you want to delete.
2 Press m.
3 Select Delete.
1 From the main menu, select Call Alert.
2 Select the call alert you want information on.
4 Press O or press A under Yes to confirm.
Responding to Call Alerts in the
Queue
To delete all call alerts from the queue:
1 From the call alert queue, press m.
2 From the call alert menu, select Delete All.
3 Press O or press A under Yes to confirm.
After you queue a call alert, you can respond to it
by making a Direct Connect call to the sender or
sending a call alert to the sender.
Making a Direct Connect Call to the Sender
Sorting Call Alerts
1 From the main menu, select Call Alert.
2 Scroll to the call alert you want to respond to.
3 Press the PTT button to begin the call.
Tip: You must have at least one call alert in the
queue to access this feature.
To sort call alerts by the order they were received:
This removes the call alert from the queue.
1 From the main menu, select Call Alert.
2 Press m.
3 Select Sort By.
Sending a Call Alert to the Sender
1 From the main menu, select Call Alert.
2 Scroll to the call alert you want to respond to.
3 Press A under Alert. Ready to Alert appears
on the display.
4 Select First on Top or Last on Top.
30
Viewing Recent Calls
With the Flip Open
Recent Calls
The recent calls list stores the numbers of the 20
most recent calls you have made and received.
1 From the main menu, select Recent Calls.
2 Scroll through the list.
If the number of a recent call is stored in Contacts,
the name associated with the number appears on
the recent calls list.
To get more information on a recent call:
From the recent calls list, select the call you
want information on.
An icon appears beside the name or number
indicating the Contacts type of the number used in
the call. See “Contacts” on page 36.
This displays information such as the name
associated with the call, the number, the date,
time, and duration of the call.
For phone calls, an icon appears to the left of the
name or number giving more information about the
call:
With the Flip Closed
1 Press . to display the most recent call.
A call you made.
2 To view the rest the recent call list, press the
X
volume controls.
A call you received.
W
3 Press . to dismiss the recent calls list.
A missed call. Missed calls appear on the
recent calls list only if you have Caller ID.
Tip: Press t to call the number displayed.
V
Storing Recent Calls to
Contacts
1 From the recent calls list, scroll to the number
you want to store.
Note: The recent calls list also stores call alerts
you have received. They appear as Direct
Connect calls. Call alerts remain in your
recent calls list until you delete them or
until they reach the end of the list.
31
Recent Calls
2 Press A under Store. -or-
3 Press O or press A under Yes to confirm.
If Store is not one of your options: Press m.
To delete all calls:
Select Store.
2 Select Delete All.
3 Press O or press A under Yes to confirm.
Tip: If Store is not on this menu, the number is
already stored in Contacts.
3 To store the number as a new entry, select [New
Contact]. -or-
To store the number to an existing entry, select
the entry.
4 With the Contacts type field highlighted, scroll
left or right to display the Contacts type you want
to assign the number. For information on
Contacts types, see page 36.
5 If you want to add more information to the entry,
follow the applicable instructions in “Creating
Entries” on page 38.
6 Press A under Done.
Deleting Recent Calls
To delete a call:
1 From the recent calls list, scroll to the call you
want to delete.
2 Press A under Delete. -or-
If Delete is not one of your options: Press m.
Select Delete.
32
2 Select the text input mode you want to use. A
checkmark appears next to the current mode.
Entering Text
You can enter text into your phone using the
traditional method of pressing a key several times
for each character, or by pressing a key once for
each letter while words likely to be the one you
want are chosen from a database. You can also
enter symbols and numbers into a text field.
Using Alpha Mode
•
•
•
Press any key on the keypad to enter the letters,
numbers, and symbols on that key. For example,
to enter the letter Y, press 9 three times.
Type a letter then scroll up to make that letter
uppercase, or type a letter then scroll down to
make that letter lowercase.
In screens that require you to enter text, you see
the following icons. These icons tell you which text
input mode you are using:
See “Special Function Keys” on page 34 for
more information on adding spaces,
capitalization, and punctuation.
Alpha — Press a key several times for each
l
j
character.
Word — Press a key once for each letter
while words likely to be the one you want are
chosen from a database.
Using Word Mode
In Word mode, T9 Text Input analyzes the letters
on the keypad button you press and arranges them
to create words. As you type, T9 Text Input
matches your keystrokes to words in its database
and displays the most commonly used matching
word. You can add you own words to this
database.
Symbols — Enter punctuation and other
i
k
symbols.
Numeric — Enter numbers.
When you access a screen that requires you to
enter text, you start in the mode last used.
Entering a Word
To choose a text input mode:
1 Select Word as your text input mode.
2 Type a word by pressing one key for each letter.
1 At a screen that requires you to enter text, press
m.
For example, to type “test” press 8 3 7 8.
33
Entering Text
The displayed word may change as you type it.
Do not try to correct the word as you go. Type to
the end of the word before editing.
3 Select the language you want for your database.
Special Function Keys
Some of the phone’s keys assume different
functions while in Alpha or Word mode.
3 If the word that appears is not the desired word,
press 0 to change the word on the display to
the next most likely word in the database.
Spaces
Repeat until the desired word appears.
Press # for a space.
If the desired word does not appear, you can add it
to the database.
Capitalization
Adding Words to the Database
When you press and hold the # key, it acts as a
3-way toggle. Press and hold # to make the next
letter typed uppercase (shift), to make all
subsequent letters typed uppercase (caps lock), or
to go back to lowercase letters.
1 Select Alpha as your text input mode.
2 Type the word using Alpha mode.
3 Select Word as your text input mode.
4 Press #.
These icons appear in the top row of your display:
The word you typed in Alpha text entry mode is
now in the database.
Shift is on.
mor X
Note: You cannot store alphanumeric
Caps lock is on.
combinations, such as Y2K.
nor W
Choosing a Language
To change the language of the database:
When neither of these icons appear, letters typed
are lowercase. Scrolling up after typing a letter
makes that letter uppercase.
1 At a screen that requires you to enter text, press
m.
2 Select Languages.
Note: Your phone automatically makes the first
letter of a sentence uppercase.
34
Using Numeric Mode
Punctuation
Press 1 or 0 to insert punctuation. Continue to
press the key to view the list of symbols available
through that key. Pause to select the symbol you
want.
Note: Additional punctuation symbols are
available in Symbols mode.
Using Numeric Mode
1 Select Numeric as your text input mode.
2 Press the number buttons on your keypad to
enter numbers.
Using Symbols Mode
1 Select Symbols as your text input mode.
A row of symbols appears along the bottom of
the phone’s display. Scroll right to view the
complete row.
2 Press O to select the highlighted symbol.
35
•
A Contacts type — Each number or address
stored must be assigned a Contacts type:
Contacts
Contacts stores up to 600 numbers or addresses.
Each Contacts entry can store several numbers or
addresses.
Mobile
DC
phone number
Direct Connect number
phone number
phone number
phone number
email address
A
B
Information stored in Contacts is saved on your
SIM card.
Work1
Work2
Home
Email
Fax
C
D
E
F
G
H
I
J
K
A Contacts entry contains:
•
A name — A name is required if you are storing
more than one number or address to the entry;
otherwise, it is optional. Typically, this is the
name of the person whose contact information is
stored in the entry.
phone number
phone number
•
A ring tone — You can assign a ring tone to
each entry. This is the sound your phone makes
when you receive phone calls or call alerts from
any of the numbers stored in the entry.
Pager
Talkgroup Talkgroup number
IP
IP address
Other
phone number
•
A number or address — Each Contacts entry
must contain a number or address. This may be
any type of phone number, Direct Connect
number, Talkgroup number, email address, or IP
address.
36
Viewing Contacts
Note: You can store numbers up to 64 digits
long, but every 20 digits must be
4 Scroll to view the other numbers and addresses
stored for the entry.
separated by a pause or wait. See
Tip: To view more entries, continue scrolling.
“Creating Pauses and Waits” on page 40.
Searching for a Name
To search for a name in Contacts:
•
•
A Speed Dial number — When you store a
phone number, it is assigned a Speed Dial
number. You can accept the default Speed Dial
number or change it.
1 From the Contacts list, press A under Search.
-or-
A voice name — If you create a voice name for a
number, you can then dial that number by saying
the voice name into your phone. This icon P
appears to the left of the Contacts type icon if a
voice name is assigned.
If Search is not one of your options: Press m.
Select Search.
2 Enter the name you want to see. See “Entering
Text” on page 33.
3 Press O.
Viewing Contacts
To access Contacts:
Your phone finds the name you entered or the
nearest match.
From the main menu, select Contacts. -or-
If you are on a call: Press m. Select Contacts.
To view entries:
Showing Only Direct Connect®
Numbers and Talkgroups
To set Contacts to show only entries that contain
Direct Connect numbers and Talkgroup entries:
1 From the Contacts list, scroll to the entry you
want to view.
2 If an entry has more than one number or
address stored, <> surrounds the Contacts type
icon. Scroll left or right to view the icon for each
number stored in the entry.
1 From the Contacts list, press m.
2 Select Filter.
3 Set this option to Show DC.
3 Press O to view the entry.
37
Contacts
To set Contacts to show all entries:
Tip: Press A under Browse to select a name
already in Contacts.
1 From the Contacts list, press m.
2 Select Filter.
3 Set this option to Show All.
3 If you want to assign a ring tone to the name:
Select Ringer.
Select the ring tone you want to assign.
Creating Entries
A number or address and a Contacts type are
required for all Contacts entries. Other information
is optional. You may enter the information in any
order by scrolling through the entry details.
4 To assign a Contacts type to the number or
address being stored:
Select the Contacts type field.
Select the Contacts type you want to assign.
5 To store a number or address:
After you have entered the number or address,
Contacts type, and any other information you want,
you can press A under Done to save the entry to
Contacts.
Select the # field (or ID for an email address, or
IP for an IP address).
Enter the number or address. For phone
numbers, use the 10-digit format. For email
addresses, see “Entering Text” on page 33.
To cancel a Contacts entry at any time press, e to
return to the idle screen.
To create a Contacts entry:
Tip: Press A under Browse to select a number
or address from Contacts, the recent calls
list, or Memo.
1 To access the entry details screen:
Select Contacts > [New Contact]. -or-
From the Contacts list, press m. Select New.
2 If you want to assign a name to the entry:
Select Name.
When you are finished, press O.
6 If you want to assign more options to the
number, select [Options]. See “Assigning
Options” on page 39.
Enter the name. See “Entering Text” on page
33. When you are finished, press O.
38
Storing Numbers Faster
7 If you want to add more numbers or addresses
to the entry:
3 If you want to create a voice name for a phone
number, select Voice Name.
Scroll past the information you already entered.
As directed by the screen prompts, say and
repeat the name you want to assign to the
number. Speak clearly into the microphone.
Enter the additional information for the entry
using step 2 through step 6. You must assign a
name to the entry, if you have not already.
4 When you are finished, press A under Back.
8 Press A under Done.
Storing Numbers Faster
To store numbers to Contacts from the recent calls
list, see “Storing Recent Calls to Contacts” on page
31.
Assigning Options
1 If you have not already, select [Options].
2 The default Speed Dial number assigned to a
phone number is displayed in the Speed # field.
This is always the next available Speed Dial
location.
To store numbers to Contacts from Memo, see
“Memo” on page 42.
To store numbers to Contacts from the idle screen:
If you want to assign the phone number to a
different Speed Dial location:
1 Use the keypad to enter the number you want to
store.
2 Press m.
3 Select Store Number.
4 To store the number as a new entry, select [New
Contact]. -or-
With the Speed # field highlighted, press O.
Press A under Delete to delete the current
Speed Dial number.
Enter the new Speed Dial number using the
keypad.
To store the number to an existing entry, select
the entry.
When you are finished, press O.
5 With the Contacts type field highlighted, scroll
left or right to display the Contacts type you want
to assign the number.
39
Contacts
6 If you want to add more information to the entry,
follow the applicable instructions in “Creating
Entries” on page 38.
Delete a Number or Address
1 From the Contacts list, scroll to the entry that
delete.
7 Press A under Done.
2 Scroll left or right to display the Contacts type for
the number you want to delete.
Editing Entries
1 From the Contacts list, scroll to the entry you
3 Press m.
want to edit.
4 Select Delete Number.
5 Press O or press A under Yes to confirm.
2 Press A under Edit. -or-
If Edit is not one of your options: Press m. Select
Note: If an entry contains only one number or
address, deleting the number or address
deletes the entry.
Edit.
The entry details screen displays.
3 Follow the applicable instructions in “Creating
Entries” on page 38 to edit the various fields.
Checking Capacity
To see how many numbers are stored in Contacts:
Deleting Entries
1 From the Contacts list, press m.
2 Select Capacity.
Delete an Entry
1 From the Contacts list, scroll to the entry you
want to delete.
Creating Pauses and Waits
When storing a number, you can program your
phone to pause or wait between digits while
dialing. A pause makes your phone pause for 3
seconds before dialing further. A wait makes your
phone wait for your response before dialing further.
2 Press m.
3 To delete the entire entry, select Delete
Contact.
4 Press O or press A under Yes to confirm.
40
International Numbers
This feature is useful when using voice mail or
other automated phone systems that require you to
dial a phone number and then enter an access
number.
Tip: You can create pauses and waits while
dialing a number from the keypad. See
“Creating Pauses and Waits While Dialing”
on page 48.
To program a pause:
International Numbers
When storing a number that you plan to use for
international calls, use Plus Dialing:
Press and hold * until the letter P appears. The
P represents a 3-second pause.
If you store 17035551235P1234, when you select
this number and make a call, your phone dials the
first 11 digits, pauses for 3 seconds, then dials the
last 4 digits.
1 Press and hold 0 for two seconds. A “0”
appears, then changes to a “+”.
Note: The network translates the “+” into the
appropriate international access code
needed to place the call.
If you want a pause longer than 3 seconds, press
and hold * more than once. Each P represents a
3-second pause.
2 Enter the country code, city code or area code,
and phone number.
To program a wait:
For information about making international calls,
see “Making International Calls” on page 48.
Press and hold * until the letter W appears.
The W means your phone waits before dialing
further.
If you store 17035551235W1234, when you select
this number and make a call, your phone dials the
first 11 digits and then waits. A message appears
asking if you want to send the rest of the digits.
Press A under Yes to dial the last 4 digits.
41
To store the memo number to Contacts:
Memo
1 From the main menu, select Memo.
2 Press m.
3 Select Store to Cntcs.
4 To store the number as a new entry, select [New
Contact]. -or-
Memo lets you store a number, make a call to that
number, and save it to Contacts.
To create a memo:
1 From the main menu, select Memo.
2 Enter the number using your keypad.
3 Press O.
To store the number to an existing entry, select
the entry.
5 With the Contacts type field highlighted, scroll
left or right to display the Contacts type you want
to assign the number.
6 If you want to add more information to the entry,
follow the applicable instructions in “Creating
Entries” on page 38.
To view the memo later:
1 From the main menu, select Memo.
To delete the memo:
1 From the main menu, select Memo.
2 Press and hold A under Delete.
3 Press O.
7 Press A under Done.
To edit the memo:
1 From the main menu, select Memo.
2 Enter the new number.
3 Press O.
To make a call to the memo number:
1 From the main menu, select Memo.
2 To make a phone call, press s. -or-
To make a Direct Connect call, press the PTT
button.
42
Phone line 2 is active; calls to phone lines 1
and 2 are being forwarded.
K
Call Forwarding
Call forwarding sends calls to the phone numbers
you specify. You can forward all calls to one
number or forward missed calls to different
numbers depending on the reason you missed the
call.
To forward all calls:
1 From the main menu, select Call Forward >
Forward > All Calls.
2 Select To.
You can forward phone lines 1 and 2
independently.
If you specified a forwarding number for all calls
before, this number displays.
Forwarding All Calls
When you set your phone to forward all calls, an
icon appears in the top row of the display:
To forward calls to this number, press A under
Back.
To delete this number, press O, then press and
hold A under Delete.
Phone line 1 is active; calls to phone line 1
are being forwarded.
G
I
H
J
L
3 To enter the number you want to forward calls to:
Enter the number using your keypad. -or-
Phone line 1 is active; calls to phone line 2
are being forwarded.
Press A under Search. Select Contacts,
Recent Calls, or Memo. Select the number you
want to enter.
Phone line 1 is active; calls to phone lines 1
and 2 are being forwarded.
4 Press O.
Phone line 2 is active; calls to phone line 1
are being forwarded.
All your calls are now forwarded to the number you
specified.
Phone line 2 is active; calls to phone line 2
are being forwarded.
43
Call Forwarding
Note: If you want a type of missed call sent to
voice mail, the call forwarding number for
that type of missed call must be your
voice mail access number. In most cases,
your voice mail access number is your
area code + first 3 digits of your PTN +
MAIL (6245). To verify your voice mail
access number, contact Nextel Customer
Care.
Turning Off Call Forwarding
If you don’t want all your calls forwarded, turn the
feature off:
1 From the main menu, select Call Forward > To.
2 Set this option to Off.
All your calls are now sent to your phone.
Calls you miss are forwarded according to the
options set for missed calls. By default, missed
calls are forwarded to voice mail.
To forward missed calls:
1 From the main menu, select Call Forward >
Forward > Detailed.
2 Select If Busy to specify a forwarding number
for calls received when your phone is busy.
3 If you specified a forwarding number for this type
of call before, this number displays.
Forwarding Missed Calls
You can specify a forwarding number for each type
of missed call:
•
•
•
If Busy — Your phone is on a call or transferring
To forward calls to this number, press A under
Back and go to step 6. -or-
data.
If No Answer — You do not answer on the first
4 rings.
To delete this number, press O, then press and
hold A under Delete.
If Unreachable — Your phone is out of
coverage or powered off.
4 To enter the number you want to forward this
type of call to:
Enter the number using your keypad. -or-
Press A under Search. Select Contacts,
Recent Calls, or Memo. Select the number you
want to enter.
44
Turn Off Call Waiting
To turn off Call Waiting during a call:
Advanced Calling
Features
1 Press m.
2 Select In Call Setup > Call Waiting.
3 Set this option to Off.
Call Waiting
Call Waiting lets you receive a second call while on
an active call. Call Waiting is always available,
unless you turn it off for a specific call.
Tip: To turn Call Waiting back on while still on
the call, set this option to On.
To turn off Call Waiting for the next call you make
or receive:
If you are on a call and receive a second call, your
phone emits a tone and displays a message saying
you are receiving a second call.
1 From the main menu, select Settings > Phone
Calls > Call Waiting.
2 Set this option to Off.
To accept the second call and put the active call on
hold:
Call Waiting is turned back on when you end the
call.
Press A under Yes.
To accept the second call and end the active call:
1 Press e.
Switching Between Calls
Any time you have one call active and one call on
hold, to make the call on hold active and put the
active call on hold:
Your phone rings with the second call.
2 Answer the second call.
To decline the second call:
Press A under Switch. -or-
Press A under No. If you subscribe to voice
mail, the call is forwarded to your voice mail box,
unless you set Call Forward for If Busy to a
different number.
If Switch is not one of your options: Press m.
Select Switch.
46
Putting a Call on Hold
Making a 3-Way Call
1 Place or receive a phone call.
2 While the call is active, press m.
3 Select 3 Way. This puts the call on hold.
4 Enter the second phone number you want to
call.
Putting a Call on Hold
1 While on an active call, press m.
2 Select Hold.
If you want to make the call active again, press A
under Resume.
Tip: For quick ways to enter the number, press
Calling 2 People
m.
Putting a Call on Hold, Making a
Second Call
5 Press s to place the call.
6 Press A under Join.
1 Place or receive a phone call.
2 While the call is active, press m.
3 Select 2nd Call. This puts the call on hold.
4 Enter the second phone number you want to
call.
All 3 people in the call can speak to and hear each
other.
Merging 2 Calls into a 3-Way Call
You can combine 2 phone calls into a 3-way call
any time you have a call on hold and a call active:
Tip: For quick ways to enter the number, press
m.
1 Press m.
2 Select Join.
5 Press s to place the call.
All 3 people in the call can speak to and hear each
other.
To end the second call and make the call on hold
active again:
Press e.
To make the call on hold active and put the active
call on hold:
Press A under Switch.
47
Advanced Calling Features
Calls placed between the United States and
Canada do not require an international access
code.
Creating Pauses and Waits
While Dialing
You can enter a pause or wait while dialing a
number. For more information on pauses and
waits, see “Creating Pauses and Waits” on page
40.
Plus Dialing lets you place an international call to
most countries without entering the local
international access code.
appears, then changes to a “+”.
To create a pause while dialing a phone number:
Note: The network translates the “+” into the
appropriate international access code
needed to place the call.
1 From the keypad, enter the digits you want to
occur before the pause.
2 Press m.
2 Enter the country code, city code or area code,
3 Select Insert Pause.
4 Enter the digits you want to occur after the
pause.
and phone number.
Setting One Touch Direct
Connect®
One Touch Direct Connect sets your phone to call
the most recent Direct Connect number on the
recent calls list, or a Direct Connect number you
choose, every time you press the PTT button.
To create a wait while dialing a phone number:
1 From the keypad, enter the digits you want to
occur before the wait.
2 Press m.
3 Select Insert Wait.
4 Enter the digits you want to occur after the wait.
To set your phone to call the most recent Direct
Connect number on the recent calls list:
Making International Calls
Your service default is “International Calls
Restricted.” Contact Nextel Customer Care to
obtain international dialing access.
1 From the main menu, select Settings > DC/GC
Options > One Touch DC.
2 Set this option to Last Call.
48
Setting Flip Actions
To set your phone to call a Direct Connect number
you choose:
Setting Flip Actions
For Answering Calls
To set your phone to answer calls when you open
the flip:
1 From the main menu, select Settings > DC/GC
Options > One Touch DC > Assigned
Number.
2 To enter the Direct Connect number you want
your phone to call every time you press the PTT
button:
1 From the main menu, select Settings > Phone
Calls > Flip Activation > Flip to Ans.
2 Set this option to On.
Enter the number using your keypad. -or-
To set your phone not to answer calls when you
open the flip:
Press A under Search. Select Contacts,
Recent Calls, or Memo. Select the number you
want to enter.
Set Flip to Ans to Off in step 2.
Tip: If you are entering a Talkgroup number,
For Ending Calls
enter # before the number.
To set your phone to end calls when you close the
flip:
3 Press O.
To turn off One Touch Direct Connect:
1 From the main menu, select Settings > Phone
Calls > Flip Activation > Flip to End.
2 Set this option to On.
1 From the main menu, select Settings > DC/GC
Options > One Touch DC.
2 Set this option to Off.
To set your phone not to end calls when you close
the flip:
Set Flip to End to Off in step 2.
49
Advanced Calling Features
Note: If you are using your phone with a
headset, and you have the Flip to End
option set to On, closing your flip sends
incoming sound to the headset and does
not end the call.
2 Scroll to the Talkgroup you want to join.
3 Press A under Join.
Note: You will now be able to receive Group
Connect communications from this
Talkgroup only. You can only monitor one
Talkgroup at a t ime.
Group ConnectTM Calls
A Group Connect call is similar to a Direct Connect
call, but is made to all members of a Talkgroup at
once. A Talkgroup is a predetermined group of up
to 25 Nextel customers.
Setting Up More Talkgroups
You can set up more Talkgroups in 3 ways:
•
Using Group Connect Management* on
MyNextel at www.nextel.com
Before you can make or receive Group Connect
calls, a Talkgroup must be established. After the
Talkgroup is established, you must join the
Talkgroup.
*
You must be an account administrator to use Group Connect
Management.
•
Contacting your Nextel Sales Representative at
the time of activation
•
Using Wireless Manager to create, manage, and
delete Talkgroups
Joining a Talkgroup
When you enable security, you receive a list of
Talkgroups that have been set up for you if you
subscribe to this service. The Talkgroup list is
saved to Contacts.
When you create your Talkgroups, you can select
your own Talkgroup numbers.
You can join a new Talkgroup by pressing # and
entering the number using the keypad. Then press
A under Join.
To receive Group Connect calls made to any of
these Talkgroups, you must join the Talkgroup.
Making Group ConnectTM Calls
1 Press #. Then enter the Talkgroup number
using the keypad. -or-
1 Press A under Contcs. -or-
From the main menu, scroll to Contacts and
press O.
50
Call Timers
Choose the Talkgroup name from Contacts or
recent calls list.
Call Timers
Call timers measure the duration of your phone
calls, Direct Connect or Group Connect calls, and
circuit data use, as well as the number of Kilobytes
sent and received by your phone:
2 Proceed as if making a Direct Connect call.
Receiving Group ConnectTM Calls
To answer a Group Connect call:
•
•
•
•
Last Call — displays the duration of your most
Proceed as if answering a Direct Connect call.
Only one person at a time may speak on a
Group Connect call.
recent phone call.
Phone Reset — keeps a running total of your
phone call minutes, until you reset it.
The Direct Connect number or name of the
person who is speaking will appear on the
display below the Talkgroup number.
Phone Lifetime — displays the total minutes of
all your phone calls.
DC/GC Reset — keeps a running total of all of
your Direct Connect and Group Connect call
minutes, until you reset it.
Turning off Group ConnectTM Calls
To set your phone to prevent you from hearing
Group Connect calls to your Talkgroup:
•
DC/GC Lifetime — displays the total minutes of
all your Direct Connect and Group Connect
calls.
1 From the main menu, select Settings > DC/GC
Options > Tkgrp Silent.
2 Set this option On.
•
•
•
Circuit Reset — keeps a running total of all of
your circuit data use, until you reset it.
To set your phone to let you hear Group Connect
calls to your Talkgroup:
Circuit Lifetime — displays the total minutes of
all of your circuit data use.
Kbytes Reset — keeps a running total of the
number of Kilobytes sent and received by your
phone, until you reset it.
Set Tkgrp Silent to Off in step 2.
51
Advanced Calling Features
To view or reset a timer:
2 With the phone’s display facing up, insert a data
cable’s connector into the accessory connector,
until you hear a click.
1 From the main menu, select Call Timers.
2 Select the feature you want to view or reset.
3 To view a feature without resetting: Press O
when you are finished viewing. -or-
To reset a feature: Press A under Reset. Press
O or press A under Yes to confirm.
Note: The values displayed by Call Timers
should not be used for billing. Call timers
are estimates only.
Using Your Phone as a Modem
To use your phone as a modem with a laptop,
handheld device, or desktop computer:
3 Insert the data plug into the data port of the other
device.
1 Open the connector cover.
When used as a modem, your phone has these
data transfer modes:
•
Circuit data — used for sending and receiving
faxes and for transferring large files
•
Packet data — used for small file transfers such
as email
connector
cover
52
Making TTY Calls
TTY device features such as Turbo-Code,
High-Speed, and Interruption are not supported by
your phone. These features must be turned off or
disabled to use your TTY device with your phone.
To use these services, you must install the iDEN
Wireless Data Services software (available
separately) and subscribe to a Nextel Wireless
Web access plan. For more information on setting
up your computer and your i830 phone for packet
and circuit data calls, go to www.nextel.com and
click on Nextel Online/ Wireless Web Access
under the Services tab.
Turning On the TTY Feature
Your phone’s TTY feature must be on if you want
to make TTY calls, set the TTY mode, or change
the TTY baud rate. To make sure the TTY feature
is on:
Making TTY Calls
To use your phone to make phone calls using a
teletypewriter (TTY) device:
From the main menu, select Settings > Phone
Calls > TTY > Use TTY. This field must say On.
1 Connect one end of a 2.5mm cable into the
audio jack on your phone. Connect the other
end of the cable to your TTY device.
Choosing a Mode
Your phone supports these TTY modes:
2 Make sure that your phone’s TTY feature is on
•
•
•
TTY — You type and read text on your TTY
and select the TTY mode you want to use.
device.
3 Use your phone to enter phone numbers and
make calls.
VCO (Voice-Carry-Over) — You speak into your
phone and read text replies on your TTY device.
When you make a TTY call, these icons appear on
the phone’s display:
HCO (Hearing-Carry-Over) — You type text on
your TTY device and listen to voice replies on
your phone speaker.
Phone call is active.
Phone call is on hold.
N
O
To change mode while not in a call:
1 From the main menu, select Settings > Phone
Calls > TTY > Type.
2 Select the TTY mode you want.
53
Advanced Calling Features
When you make a TTY call, the call begins in the
TTY mode you last selected.
To change the TTY baud rate:
1 From the main menu, select Settings > Phone
Calls > TTY > Baud.
To change mode during a call using your phone:
2 Select the baud rate for your location.
Special Dialing Codes
Non-Emergency Numbers
Nextel supports many “non-emergency” numbers
(such as #77, 311,...) provided by local and state
governments. These numbers are used to report
non-emergency incidents. If the situation includes
imminent danger or loss of life, you should dial
911.
1 Press m.
2 Select In Call Setup > TTY > Type.
3 Select the mode you want.
To change mode during a call using your TTY
device, issue one of the following commands:
•
•
•
“VCO please” — to select VCO mode
“HCO please” — to select HCO mode
“HCO off please” — to turn off HCO mode
Important: When you are using HCO, the sound
coming from your phone speaker may
be uncomfortably loud. Use caution
when putting the phone to your ear.
(For information on setting the volume
of your phone speaker, see “Setting the
Volume” on page 105.)
Telecommunications Relay Service
Nextel supports services for communicating with
speech and/or hearing impaired individuals. You
can dial 711 to reach a local Telecommunications
Relay Center. You will then be connected to your
destination number. Relay service works through a
Communications Assistant who reads messages
typed into a TDD/TTY device by a speech or
hearing impaired individual to you. The
Changing the TTY Baud Rate
By default, your phone’s TTY baud rate is set to
45.45, the baud rate required for TTY calls within
the U.S. To make calls outside the U.S., set your
TTY baud rate to 50.0.
Communications Assistant then types your spoken
54
Special Dialing Codes
messages to the hearing or speech impaired
individual. Telecommunications Relay Service is
available 24 hours a day, seven days a week, and
every call is strictly confidential.
Note: Using 711 to reach Telecommunications
Relay Service may not be available in all
areas.
55
Nextel® Phone Services
Contact Nextel Customer Care to obtain these
services or for additional information:
Per-Line Blocking
You can permanently block delivery of your phone
number on every call you make.
To show your number on a per-call basis:
Note: Some services are not available outside
of the continental United States.
Press * 8 2 before dialing the call.
Caller ID
Alternate Line Service
Your phone can automatically display the phone
number or name (if the 10-digit phone number is
stored in your Contacts) of the person calling
(unless blocked by the caller), enabling you to
decide whether to take the call or forward it to voice
mail.
You can have two different phone numbers on the
same phone. With Alternate Line Service, you can:
•
•
•
Set up different billing addresses for each phone
line.
Use different ringer styles so that you can tell
which line is receiving the call.
Caller ID information is not available on all calls.
Forward incoming calls to the primary and
alternate line to different phone numbers.
Per-Call Blocking
You can block delivery of your phone number to
other Caller ID units for a single phone call:
To set the active line:
1 From the main menu, select Settings > Phone
Calls > Set Line.
2 Select the phone line you want to be the active
line.
Press * 6 7 before dialing the call.
Your Nextel phone number cannot be blocked from
calls made to 911, 800, 855, 866, 877, 888, or
other toll- free phone numbers.
When calls made to the line that is not active are
set to be forwarded to the active line, these calls
are sent to voice mail without ringing. See “Call
Forwarding” on page 43.
56
Call Restrictions
Call Restrictions
You can prevent your phone from making or
receiving long distance, incoming, and outgoing
(except 911) calls.
Nextel® 411
You can call Nextel 411 within the continental
United States and Hawaii. Services include white
and yellow page listings, driving directions,
restaurant reservations, movie listings and
showtimes, and local event information.
57
Tip: Pressing the volume controls to turn down
the volume as far as possible sets Vibrate
All to On.
Ring Tones
To set the ring tone your phone makes when you
receive phone calls, message notifications, or call
alerts:
To set your phone to vibrate instead of making a
sound for some features but not others:
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Scroll through the list of ring tones and select the
one you want to assign. Vibrate sets your phone
to vibrate instead of making a sound; Silent sets
your phone to neither vibrate nor make a sound.
3 Select Vibrate from the list of ring tones.
4 Select the features you want to set to make no
sound.
5 When you are finished, press A under Done.
Tip: Highlighting a ring tone lets you hear it.
Note: To set ring options for Direct Connect calls
and Group Connect calls, see “Setting
Your Phone to Vibrate” on page 105.
4 Select the features you want to assign the ring
tone to.
5 When you are finished, press A under Done.
These icons indicate how the ringer is set.
Setting Your Phone to Vibrate
You can set your phone to vibrate instead of
making a sound when you receive all phone calls,
Direct Connect calls, Group Connect calls,
messages notifications, and call alerts.
Q
M
The phone always vibrates instead of ringing.
The phone does not ring for phone calls.
Group Connect calls and Direct Connect
calls are heard through the earpiece, not the
speaker.
u
1 From the main menu, select Ring Tones >
Vibrate All.
2 Set this option to On.
These icons may appear at the same time.
58
Ring and Vibrate
5 Select the Contacts entry you want to assign the
Ring and Vibrate
To set your phone to ring and vibrate when you
receive phone calls or call alerts:
ring tone to.
Viewing Ring Tone
Assignments
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Highlight any ring tone.
4 Press m.
5 Select Overview.
6 Scroll to view ring tones assigned to features
and Contact entries.
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Scroll through the list of ring tones and highlight
the one you want to assign.
4 Press m.
5 Select Assign w/Vibe.
6 Select the features you want to set to ring and
vibrate.
7 When you are finished, press A under Done.
This icon Sappears on the display.
Downloading More Ring
Tones
If you want to use other ring tones, you can
download them into your phone for a fee. Check
the Downloads menu option on your phone for a
catalog of additional items available for purchase
and download directly from your phone.
Assigning Ring Tones to
Contacts
You can set the ring tone your phone makes when
you receive phone calls or call alerts from
someone you have stored in Contacts.
You can also go to www.nextel.com/idenupdate for
a selection of custom ring tones and downloading
instructions. A data cable may be required for
some downloads.
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Scroll through the list of ring tones and select the
one you want to assign.
4 Select A Contact.
59
Ring Tones
Note: Ring tones may be downloaded only
once. If you delete a ring tone from your
phone, you must purchase it again to
download it again.
3 Scroll to the ring tone you want to delete.
4 Press m.
5 Select Delete.
6 Press A under Yes to confirm.
Managing Memory
To view the amount of memory available for
custom ring tones:
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Highlight any ring tone.
4 Press m.
5 Select Memory Usage.
Deleting custom ring tones frees memory.
Note: Ring tones are stored in your phone using
the same memory space used to store
messages, voice records, Java
applications, and wallpaper images.
Deleting some of these other items frees
memory for ring tones.
Deleting Custom Ring Tones
To delete a custom ring tone:
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
60
Message Center
The message center manages your messages.
When you receive the following types of
messages, you can access them through the
message center:
•
•
•
Voice mail messages
Two-Way messages
Short Message Service (SMS) messages
You can listen to or view these messages, delete
them, or continue to store them in the message
center.
Accessing the Message
Center
From the main menu, select Messages.
Message Center Options
•
•
•
Voice Mail — access voice mail messages you
have received.
Net Alert — access Two-Way messages you
have received.
SMS — access SMS messages you have
received.
61
Setting Notification Options
To control whether your phone sounds message
notification tones while you are on phone calls:
Receiving Messages
When you receive a voice mail message, Short
Message Service (SMS) message, or Net alert,
you have 2 ways to access the message:
1 From the main menu, select Settings > Phone
Calls > Notifications.
2 Select the option you want:
•
Respond to the message notification that
appears when the message is received.
•
Receive All — Tones sound during calls for
all types of messages.
•
Dismiss the message notification and access
the message later through the message center.
•
Msg Mail Only — Tones sound during calls
for SMS messages; tones for all other types
of messages are held until you end calls.
Message Notifications
When you receive a message, your phone notifies
you with text on the display and a notification tone
or vibration. You can access the message or
dismiss the notification.
•
Delay All — Tones for all types of messages
are held until you end calls.
Note: Delay All is the default setting.
Tip: To set notification options during a call:
Press m. Select In Call Setup >
Notifications.
If you dismiss the notification, the message is not
deleted. It can be accessed through the message
center.
If you are not on a phone call when you receive a
message, your phone sounds a notification tone
every 30 seconds until you access the message,
you dismiss the notification, or the alert time-out
expires.
Message Center
All your messages are stored in the message
center. The message center shows how many
messages you have of each type.
To access your messages through the message
center:
1 From the main menu, select Messages.
62
Message Center
2 Scroll to the type of message you want to
access.
3 Press O or press A under the display option on
the left.
Note: In order for you to access voice mail for
the first time you must access it by dialing
into your voice mail box using your PTN. If
there is already a message in your voice
mail box, then you can access your voice
mail through the message center.
63
Sending Unanswered Calls to
Voice Mail
To send a phone call to voice mail instead of
answering it:
Voice Mail Messages
Receiving a Message
When you receive a voice mail message, New
Voice Mail Message appears on the display.
If the flip is closed, press .. -or-
Press e. -or-
To call Nextel’s voice mail system and listen to the
message:
Press A under No.
Press A under Call.
To dismiss the message notification:
If the flip is closed, press .. -or-
If the flip is open, press O or press A under
Back, or close the flip.
If the caller leaves a message, this icon y
appears on the display, reminding you that you
have a new message.
Accessing Voice Mail from
the Message Center
From the main menu, select Messages > Voice
Mail.
64
If you are calling from a phone other than your
i830, dial your 10-digit Nextel PTN. When you hear
the greeting, press the star key to access your
voice mail box. The system will prompt you to enter
your password. Enter the last seven digits of your
Nextel PTN. For example: 5557777. This is your
temporary password.
Nextel® Voice Mail
Note: To receive voice mail messages, you must
first set up your voice mail box.
Note: If you are bringing your phone number
from another carrier, we suggest you set
up your voice mail box after the number
you brought to Nextel is active on your
Nextel phone and your temporary phone
number is deactivated. If you set up your
voice mail box prior to this, all messages
and all settings (including your greeting
and password) will be lost when the
number you have brought to Nextel
becomes active.
You are in the main voice mail menu when you
hear the options listed below.
•
To play your messages, press 1. (This option
plays only if you have new or saved messages.)
•
•
•
To record a message, press 2.
To change your greeting, press 3.
To access your personal options, press 4.
If you press * while you are in a sub-menu, you
will go to the previous menu. If you press **,
you will go to the main voice mail menu. From the
main voice mail menu, press # to exit voice mail.
At any time, you may end the call by pressing e.
Setting Up Your Voice Mail
Box
Using your i830 phone, dial your 10-digit Nextel
Personal Telephone Number (PTN). For example:
7035557777. Follow the system instructions to
create a new 4- to 7-digit password, record your
name, and record a greeting. When the system
says, “Thank you for using Nextel Voice Mail,” your
mailbox is set up.
Playing Messages
When you receive a new voice mail message, you
can either listen to it immediately by pressing A
under Call, or later by pressing A under Back.
These are options available while you are listening
to your messages:
65
Nextel® Voice Mail
•
•
•
Backup — press 1.
Changing Your Password
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 4 to access personal preferences.
3 Press 1 to modify password.
4 Enter your new password. It must be 4 to 7 digits
long.
Rewind to beginning of message — press 11.
Pause or continue the current message — press
2.
•
•
•
Fast forward — press 3.
Fast forward to end of message — press 33.
Play the date and time stamp — press 55.
Note: It is important that you choose a number
that is easy for you to remember, but hard
for someone else to guess. Passwords
using all the same digits, for example
4,4,4,4 or a sequential series of digits,
1,2,3,4, will not be accepted.
These options are available while a message is
playing or after it has played:
•
Forward the message to another subscriber —
press 6.
•
•
•
•
Delete the message — press 7.
Reply to a message — press 8.
Save the message — press 9.
Skip to the next message — press #.
5 Press ** to return to the main menu.
Note: If you forget your password, contact
Nextel Customer Care.
Messages that are not saved or deleted remain in
your mailbox as new messages. All messages are
automatically deleted after 30 days.
Recording Your Name
When you send, reply to, or copy a message, your
name response precedes the message. To record
or re-record your name at any time:
To retrieve deleted messages, press * 3. This
option only applies to the current voice mail
session. If you end the call, the messages will be
permanently deleted.
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 4 to access personal preferences.
3 Press 3 to access the record your name option.
Important: After exiting the voice mail session, you
cannot recover deleted messages.
66
Recording Your Active Greeting
4 Press 2 to record your name.
5 Press ** to return to the main menu.
Advanced Voice Mail Features
Multiple Greetings
Recording Your Active Greeting
You can create up to five different greetings and
designate which greeting will be your active
greeting at any given time. The greeting that was
recorded during your initial voice mail box setup is
greeting 1. This is your default active greeting.
You may want to include one or all of the following
options in your greeting so that callers will know
they are available.
•
•
Press 1 to send a numeric message.
To record additional greetings:
Press 2 to send an operator-assisted message.
(This option is available only if you are a
subscriber of Operator Assisted Messaging.
Contact Nextel Customer Care for more
information.)
1 From the main voice mail menu, press 3 to
access the greetings menu.
2 Press 4 to modify greetings.
3 Enter the greeting number you wish to create or
modify.
4 Press 2 to record a greeting.
•
Press # to skip the greeting and record a
message immediately.
To record or alter your greeting at any time:
5 Record your greeting and press # when you
have finished.
1 From the main voice mail menu, press 3 to
change your greeting.
6 Press ** to return to the main menu.
2 Press 1 to play, press 2 to record or
re-record, or press 7 to delete your active
greeting.
3 Record your greeting and press # when you
have finished.
To select your active greeting:
1 From the main voice mail menu, press 3 to
access the greetings menu.
2 Press 3 to select another greeting to be active.
3 Enter the number of the greeting that you would
like to be active. The system will confirm your
active greeting number.
4 Press ** to return to the main menu.
67
Nextel® Voice Mail
4 Press 1 to play your active greeting.
5 Press ** to return to the main menu.
Note: The greeting schedule, when on, will
override any other greeting that you may
set as active. If a greeting is not recorded,
a system standard greeting will be played.
Greetings Schedule
You can choose to have your greetings
Automatic Playback
automatically activated based on a pre-determined
time schedule. By activating the Greeting
By default, the playback mode of your voice mail
service is set to normal. This feature automatically
plays and saves new messages when you log in.
To activate automatic playback:
Schedule, Greetings 1, 2, and 3 will automatically
play according to the time schedule listed below.
Greeting 1 Evenings and 5:00 pm – 7:59 am,
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 4 to access personal preferences.
3 Press 2 to access playback preferences.
4 Press 2 to switch between automatic and
normal playback.
5 Press ** to return to the main menu.
Weekends
Monday – Friday
24-hours, Saturday
and Sunday
Greeting 2 Weekday
Mornings
8:00 am – 11:59 am
Monday – Friday
Greeting 3 Weekday
Afternoons
Noon – 4:59 pm
Monday – Friday
Changing the Playback Order of Messages
To activate the greeting schedule:
You can select the order in which you want
unheard messages to be played. You may listen to
the last received message first, or you may listen to
the first received message first. To select the order
in which new messages should be played:
1 From the main voice mail menu, press 3 to
access the greetings menu.
2 Press 9 to activate your greeting schedule.
3 Press ** to return to the main menu.
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 4 to access personal preferences.
68
Advanced Voice Mail Features
3 Press 2 to access playback preferences.
4 Press 1 to switch between the playback orders.
5 Press ** to return to the main menu.
Note: You can only send messages using this
method to Nextel customers in your home
market.
Delivery Options
Recording, Forwarding, and Replying to
Messages
After you have created a message, you can assign
the message to a category before you send it.
Below is a list of the options that can be applied to
a message:
These functions allow you to record and send,
reply to, or forward a message to an assigned
destination address or group list number. If you
record a complete or partial message, but do not
send it, Nextel Voice Mail service will refer to this
message as an “in preparation” message.
•
•
•
Urgent — Recipient will hear this message
before other messages.
Private — Recipient cannot copy the message
to another mailbox or phone number.
Notification of Non-Delivery — You will be
notified if the recipient has not listened to your
message by a certain date and time.
To record and send a message:
1 From the main voice mail menu, press 2 to
record a message.
2 Record your message and press # to end the
message.
3 Press 9 at the prompt to indicate that you want
to send the message or press 5 for delivery
options.
4 Enter the mailbox number and/or group list
number(s). (A mailbox number is the 10-digit
Nextel PTN of a Nextel customer. The Nextel
customer must be in your local calling area. The
name of the recipient plays if it is recorded.)
•
Future Delivery — You can specify a time and
date (up to three months in advance) for the
message to be delivered.
Note: All dates must have digits in the MM/DD
format (2 digits for the month and 2 digits
for the date). For example, January 2nd
would be 0102.
Important: Once a message has been sent for
future delivery, it cannot be retrieved or
deleted.
5 Press # to send.
6 Press ** to return to the main menu.
69
Nextel® Voice Mail
To set a special delivery option:
Working With Group Lists
1 After recording your message, but before
This feature enables you to create a list and assign
it a unique name. Then, you can add mailbox
numbers, group lists, or individuals. Once you
create a list you can send a voice message to
everyone on the list by entering the group list
number. You can have up to 40 group lists. Each
list can hold up to 50 addresses.
sending it, press 5 for delivery options.
2 Press the number that corresponds with the
desired delivery option:
•
•
•
Press 1 for urgent.
Press 2 for private.
Press 3 for notification of non-delivery. At
prompt, specify time and date.
To set up a group list:
•
•
Press 4 for future delivery of messages. At
1 From the main voice mail menu, press 4 to
prompt, specify time and date.
access personal options.
Press 9 to send the message immediately.
2 Press 2 to access your Group Lists.
3 The list of options will be presented again.
Select an additional option or press 9 to send
the message.
4 Enter the destination mailbox or group list
number of the recipient(s).
5 Press # to send.
6 Press ** to return to the main menu.
3 Press 2 to create a Group List.
4 Enter the 1- or 2-digit group list number and
press #.
5 Record a name for the list and press #.
6 Select group members by mailbox number,
group list, or name.
7 Press # to save all entries added to the list.
8 Press ** to return to the main menu.
To modify a group list:
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 2 to access group lists.
70
Advanced Voice Mail Features
To modify forwarding options:
3 Press 4 to modify a group list. Enter the
number of the group list you want to modify.
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 5 to modify forwarding options.
3 Select the applicable option below:
4 Press 1 to add a new recipient.
5 Press # to save your changes.
6 Press ** to return to the main menu.
Deleting a group list:
•
•
To create a forwarding number, press 2.
If you have already created a forwarding
number, press 2 to modify the number.
To enable or disable message forwarding,
press 3.
To change the forwarding type, press 2.
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 2 to access group lists.
3 Press 3 to delete a group list.
4 Enter the number of the group list you want to
delete. The system will play the name of the
group list.
•
•
4 Press ** to return to the main menu.
5 Press # to delete the list.
6 Press ** to return to the main menu.
Message Forwarding
Note: You can only forward messages to Nextel
customers in your home market.
This feature allows you to program your phone to
automatically forward incoming messages to
another mailbox. There are two types of
forwarding: notified and silent. Notified forwarding
prompts the caller that the message will be
forwarded. Silent forwarding does not prompt the
caller that the message will be forwarded.
71
Nextel® Voice Mail
Nextel® Voice Mail Tree
Main Menu
Play
Messages
1
Play
Messages
Record
Messages
2
Change
Greetings
Backup
3
1
Personal
Options
Replay
Message
1 1
4
Change
Greetings
Retrieve
Deleted Msgs
Pause/
Continue
* 3
2
Unheard
Messages
Play Active
Greeting
Fast Forward
1 1
1
2
3
3
Forward to
End
Nextel
Customer
Care
Record Active
Greeting
0 0
3 3
Play Date
and Time
Forward
Select Active
Greeting
5 5
6
Edit
Greetings
Global
Commands
Message
4
5
7
8
Delete
Message
Skip Toggle
Personal
Options
Personal
Preferences
Previous
7
*
Menu
Main
Menu
Delete Active
Greeting
Reply to
Message
Save
Access
Group Lists
Change
Password
8
9
#
* *
* 3
2
4
5
1
2
3
Review
Schedule
Undelete
Personal
Preferences
Playback
Preferences
Message
Messages
Additional
Info (Help)
Activate
Schedule
New Message/
Keep as New
Forwarding
Options
Name
9
0
72
To view the message:
SMS and Two-Way
Messages
1 Press A under Read.
2 If the message fills more than one screen, scroll
to read it.
SMS Messages
Short Message Service (SMS) messages are short
text messages, also called text and numeric
messages. You can send SMS messages through
any email account or on www.nextel.com.
3 To keep the message, press O. -or-
To delete the message, scroll to the end of the
message, then press A under Delete.
To dismiss the message notification:
If the flip is closed, press .. -or-
Your phone receives SMS messages sent to its
SMS address, but does not send SMS messages.
If the flip is open, press A under Back or close
the flip.
Your phone's SMS address is your
This icon wappears on the display, reminding
you that you have a new message.
If your phone is powered off when you receive a
message, your phone notifies you the next time
you power it on. If you are out of your coverage
area, your phone alerts you when you return to
your coverage area.
Reading from the Message Center
1 From the main menu, select Messages > SMS.
2 Select the message you want to read.
3 If the message fills more than one screen, scroll
Your phone attempts to deliver these messages for
up to 7 days.
to read it.
4 To keep the message, press O. -or-
Receiving a Message
When you receive a text and numeric message,
New Text Message appears on the display.
To delete the message, scroll to the end of the
message, then press A under Delete
73
SMS and Two-Way Messages
When you receive a Two-Way message, your
phone notifies you with a Net alert. Each Net alert
lets you view the Two-Way message associated
with it.
Calling and Storing Numbers
If an SMS message you receive contains a phone
number, you can call that number by pressing s
while viewing the message.
Net alerts appear in the message center. Two-Way
messages appear in the Nextel Online services
browser.
If an SMS message you receive contains a phone
number, Direct Connect number, or Talkgroup ID,
you can call or send a call alert to that number, or
store that number to Contacts. Press m while
viewing the message to access these options.
Receiving a Message
When you receive a Two-Way message, a Net
alert notification appears on the display.
To call the number, select Call Back.
To send a call alert, select Alert, then press the
To view the message:
PTT button.
Press A under Goto.
To store the number to Contacts, select Store
Number.
This lets you read the message through Nextel
Online services.
Two-Way Messages and Net
Alerts
Two-Way messages can be sent and received
through any email account and on
www.nextel.com. Your phone sends and receives
Two-Way messages through Nextel Online
services.
To dismiss the Net alert notification:
If the flip is closed, press .. -or-
If the flip is open, press A under Back or close
the flip.
This icon wappears on the display, reminding
you that you have a new message.
Your phone's Two-Way Messaging address is your
74
Two-Way Messages and Net Alerts
Accessing Two-Way Messages
Sending Two-Way Messages
From Nextel Online Services
To send a Two-Way message from your phone:
1 From the main menu, select Net > Text
Messaging > Read Messages > Message
Inbox.
1 From the main menu, select Net > Text
Messaging > Send Message.
2 If you are sending the message to a new
address, select New Address. -or-
2 Select the message you want to view.
From the Message Center
If you are sending the message to an address
you already sent a message to, select Sent
Address.
1 From the main menu, select Messages > Net
Alert.
2 Press O.
To send a message to a new address:
1 Enter the phone number or email address of the
This takes you to your Message Inbox and lets
you read messages through Nextel Online
services.
person you are sending the message to.
Note: Use the right option key to switch between
text entry modes.
3 Select the message you want to view.
2 Press A under Ok.
3 Select Compose New to compose and send a
new message. -or-
Deleting Net Alerts
When you delete a Net alert, the Two-Way
message is not deleted, but it is no longer
accessible through the message center. You can
still access the message through Nextel Online
services.
Select Sent to send a previously sent message.
Scroll to the sent message you want to send and
press A under Ok.
4 Press A under Send.
1 From the main menu, select Messages.
2 With Net Alert highlighted, press O.
3 Press A under Delete
4 Press A under Yes to confirm.
75
SMS and Two-Way Messages
To send a message to a sent address:
1 Scroll to the phone number or email address you
want to send the message to and press A under
Ok.
2 Select Compose New to compose and send a
new message. -or-
Select Sent to send a previously sent message.
Scroll to the sent message you want to send and
press A under Ok.
3 Press A under Send.
76
•
Premium Web — access any site on the
wireless Internet, conduct topic and keyword
searches, bookmark sites and applications, and
customize your phone's browser menu.
Nextel Online® Services
You can use your phone’s Net feature to access a
suite of wireless data products known as Nextel
Online (NOL) services. Services include Two-Way
Messaging, Web and Premium Web, Address
Book, Mobile Email, and wireless access to AOL®
•
•
•
Address Book — program your Contacts from
the Internet.
Mobile Email — access and send email from
your Nextel phone.
AOL® Instant MessengerTM — send and receive
instant messages in real–time through a
handset-based interface.
Instant MessengerTM
.
With the exception of the Two-Way Messaging
Express service, Nextel Online* services require
the activation of a Nextel Online service plan. To
order, call 1-800-NEXTEL6 or contact your Nextel
sales representative.
Accessing NOL Services
From Your Phone
You must first enable security on your phone to
receive NOL services. See “Enabling Security” on
page 7.
*
Nextel Online is only available in the continental United States.
NOL Services
•
Two-Way Messaging — Discretely send and
receive text messages via your Nextel phone,
any email address, or www.nextel.com with
Two-Way Messaging. For customers who
purchased a Free Incoming plan, there is a
nominal charge for each message sent and
received. Or, customers have the option of
subscribing to a Two-Way Messaging Premier
package for enhanced functionality and
unlimited messaging.
1 Press m to access the main menu and select
Net.
Your NOL home page displays.
2 Choose the service you want to access.
To access your Two-Way Messaging Service:
Select the Text Messaging application from the
Net menu.
•
Web — access the wireless Internet from your
Nextel phone.
77
Nextel Online® Services
To access the Web:
data, such as a credit card number, this icon E
appears, indicating that the data is encrypted
during transmission.
Select Web Sites, Downloads & Marketplace,
or Search
To access Address Book:
Note: You may be asked to (re)enable security
as Nextel adds new services or upon your
return to the U.S. after traveling.
Select Business Tools > Address Book
To access Mobile Email:
Quick Start Guides for NOL services can be
accessed on www.nextel.com under the Customer
Support tab by clicking on Guides &
Select Email & More > Mobile Email
To access AOL® Instant MessengerTM
:
Tutorials/Services. NOL Demos can be accessed
on www.nextel.com under the Services tab by
clicking on Nextel Online/Web Services Demo.
Select Email & More > AIM
Note: Many screens will require you to enter
text. For information on entering text, see
“Entering Text” on page 33.
Navigation Keys
•
Home — Press e to return to your home page.
Tip: Press e twice to return to your phone's
idle screen.
•
Back — Press * to return to a previous screen.
Tip: While navigating through Nextel Online
screens, a number may appear to the left of
the application or topic you want to access.
Press the corresponding number on the
keypad for quicker access to that
application or topic.
78
To record a phone call:
Voice Records
A voice record is a recording you make with your
phone and can play back. You can record notes to
yourself or phone calls.
1 While on an active call, press m.
2 Select Record.
3 When you are finished recording, press O.
Note: Recording of phone calls is subject to
applicable laws regarding privacy and
recording of phone conversations.
Your phone can store up to 20 voice records.
Creating Voice Records
To record a note to yourself:
Playing Voice Records
1 From the main menu, select VoiceRecord >
1 From the main menu, select VoiceRecord.
2 Select the voice record you want to play.
3 To stop the voice record while it is playing, press
O.
[New VoiceRec].
2 Say the message you want to record into the
microphone.
Tip: To stop recording before you are finished,
press A under Pause. To start recording
again, press A under Resume. To stop
recording and discard the voice record at
any time, press A under Cancel.
Tip: To fast forward, scroll right. To rewind, scroll
left. To pause or resume, press any number
key.
Labeling Voice Records
When you create a voice record, it is labeled with
the time and date it was recorded. You can then
rename it with a custom label.
3 When you are finished recording, press O.
To add to the end of voice record:
1 From the main menu, select VoiceRecord.
2 Scroll to the voice record you want to add to.
3 Press m.
1 From the main menu, select VoiceRecord.
2 Scroll to the voice record you want to label.
3 Press A under Label.
4 Select Add To.
5 When you are finished recording, press O.
79
Voice Records
4 Enter the label you want to assign. See
“Entering Text” on page 33.
2 Scroll to the voice record you want to lock or
unlock.
5 Press O.
3 Press m.
4 Select Lock to lock the message. -or-
Deleting Voice Records
Select Unlock to unlock the message.
To delete a voice record:
When a voice record is locked, this icon R appears
next to it.
1 From the main menu, select VoiceRecord.
2 Scroll to the unlocked voice record you want to
delete.
Managing Memory
To view the amount of memory available for voice
records:
3 Press m.
4 Select Delete.
5 Press O or A under Yes to confirm.
1 From the main menu, select VoiceRecord.
2 With [New VoiceRec] highlighted, press A
under Memory. -or-
To delete all voice records:
1 From the main menu, select VoiceRecord.
2 Scroll to any voice record.
3 Press m.
With any voice record highlighted, press m.
Select Memory.
4 Select Delete All.
5 Press O or A under Yes to confirm.
To free more memory by deleting all unlocked
voice records:
1 From the voice records memory screen, press
Locking Voice Records
When you lock a voice record, it cannot be deleted
until you unlock it.
A under Delete.
2 Press O or A under Yes to confirm.
1 From the main menu, select VoiceRecord.
80
Running Applications
To run an application that has a shortcut on the
main menu:
Java Applications
Your phone arrives with Java applications loaded
and ready to install. You can download and install
more Java applications.
1 From the main menu, select the application or
suite of applications you want to run.
2 If you have selected a suite of applications,
select the application you want to run.
To download and install more Java applications, go
to www.nextel.com/idenupdate. You can also
check the Downloads menu option on your phone
for a catalog of additional items available for
purchase and download.
To run an application that does not have a shortcut
on the main menu:
Note: Using Java applications may cause your
phone to use up more battery power than
other uses of your phone.
1 From the main menu, select Java Apps.
2 Select the application or suite of applications
you want to run.
3 If you have selected a suite of applications,
Installing Applications
1 From the main menu, select Java Apps.
2 Select the application or suite of applications
you want to install.
select the application you want to run.
Tip: If you don’t hear the sounds associated with
the Java application, select Settings >
Volume and check the volumes of Java
Speaker and Java Earpiece.
Installation messages appear as the application
installs.
Suspending Applications
When you suspend an application, it does not stop
running. It goes to the background so that you can
run another application in the foreground.
3 If you want to create a shortcut to the Java
application on the main menu: Press A under
Next. Press A under Yes. Press O.
4 Press A under Done.
To suspend an application:
Press e or close the flip.
82
Resuming Applications
To view your suspended applications:
To end all applications:
From the Java menu, select Suspended Apps.
1 From the main menu, select Java Apps.
2 Scroll to Suspended Apps.
3 Press m.
You can have up to 3 applications running at one
time — 1 running in the foreground and 2 in the
background.
4 Select End All.
5 Press O or press A under Yes to confirm.
6 If you want to end all applications without letting
them exit, press A under EndNow.
Resuming Applications
You can resume a suspended application at any
time. This brings it to the foreground.
Downloading Applications
1 From the Java menu, select Suspended Apps.
2 Select the application you want to resume.
If you want to run more Java applications, you can
download them into your phone.
Ending Applications
To end an application:
Check the Downloads menu option on your phone
for a catalog of items available for purchase and
download.
1 From the main menu, select Java Apps.
2 If the application you want to end is part of a
suite of applications, select the suite.
You can also go to www.nextel.com/idenupdate for
a selection of Java applications and downloading
instructions.
3 Scroll to the application you want to end.
Deleting Applications
To delete an application:
Press A under End. -or-
If End is not one of your options: Press m. Select
End.
1 From the main menu, select Java Apps.
2 Scroll to the application you want to delete.
3 Press m.
Tip: You can also end applications from the
Suspended Apps screen.
83
Java Applications
4 Select Deinstall.
5 Press O or press A under Yes to confirm.
6 When your phone has finished deleting the
application, press A under Done.
Note: Java application data is stored in your
phone using the same memory space
used to store messages, voice records,
ring tones, and wallpaper images.
Deleting some of these other items frees
memory for Java applications.
To delete all Java applications:
1 From the main menu, select Java Apps.
2 Scroll to Java System.
Shortcuts on the Main Menu
When you install an application, you can create a
shortcut to the application on the main menu.
3 Press m.
4 Select Delete All.
To create a shortcut to an application that is
already installed:
5 Press O or press A under Yes to confirm.
Managing Memory
To view the amount of memory available for Java
applications:
1 From the main menu, select Settings >
Personalize > Menu Options > Add/Remove
Apps. -or-
From the main menu: Press m. Select Main
Menu Setup > Add/Remove Apps.
1 From the main menu, select Java Apps > Java
System.
2 Scroll to view the list of Java applications. Any
application that has a shortcut on the main menu
has a checkmark next to it.
3 Scroll to the application you want to create a
shortcut for.
2 Press A under Next.
3 To see more memory information, press A
under Next again.
Deleting Java applications frees memory.
4 Press O.
5 Press A under Done.
84
Java Applications and GPS Enabled
To remove a shortcut:
Setting Privacy for All Java
Applications
1 From the main menu, select Settings >
Personalize > Menu Options > Add/Remove
Apps. -or-
These options control the privacy of all Java
applications on your phone:
From the main menu: Press m. Select Main
Menu Setup > Add/Remove Apps.
•
Restricted — No Java or similar software
applications may access the location of your
phone. However, location information may still
be available to the phone’s owner, fleet
manager, or account administrator.
2 Scroll to view the list of Java applications. Any
application that has a shortcut on the main menu
has a checkmark next to it.
3 Scroll to the application you want to remove the
•
•
Unrestricted — All Java applications may
access the location of your phone, without
notifying you.
shortcut for.
4 Press O.
5 Press A under Done.
By Permission — When a Java application
attempts to access the location of your phone,
you are prompted to give permission. However,
location information may still be available to the
phone’s owner, fleet manager, or account
administrator.
Java Applications and GPS
Enabled
Some Java applications can make use of your
phone’s GPS feature to determine the approximate
geographical location of your phone. (See “GPS
Enabled” on page 88 for more information on the
GPS feature.) However, for privacy reasons, you
may not always want Java applications to access
the location of your phone. Your phone protects
your privacy by giving you the option to block all or
some Java applications from accessing the
location of your phone.
See “Setting Privacy Options” on page 94 for
information on choosing these options.
85
Java Applications
To grant this request:
Granting or Denying Permission
1 Press A under Grant. The application accesses
If you choose By Permission, you must grant or
deny each Java application access to the location
of your phone when the application requests
access for the first time. You may be required to
grant or deny subsequent requests from the same
application, depending on the privacy setting you
choose for the individual Java application (see
“Setting Privacy for Each Java Application”).
your phone’s location.
2 Select the granting option you want:
•
Always — If the application requests access
to the location of your phone again, the
request is granted without notifying you.
•
For this session — If the application
requests access to the location of your phone
again before you power off your phone, the
request is granted without notifying you.
When a Java application requests access to the
location of your phone, a screen appears informing
you.
•
Only Once — If the application requests
access to the location of your phone again,
you are prompted to grant or deny
permission.
To deny this request:
1 Press A under Deny. The application does not
access the location of your phone.
Setting Privacy for Each Java
Application
After a given Java application requests access to
the location of your phone for the first time, you
have the opportunity to set the GPS privacy option
for that Java application.
2 Select the denying option you want:
•
Always — If the application requests access
to the location of your phone again, the
request is denied without notifying you.
•
For this session — If the application
requests access to the location of your phone
again before you power off your phone, the
request is denied without notifying you.
1 From the main menu, select Java Apps.
2 Scroll to the application or suite of applications
you want to set the privacy option for.
•
Only Once — If the application requests
access to the location of your phone again,
you are prompted to grant or deny
permission.
86
Java Applications and GPS Enabled
If the application has requested access to the
location of your phone, this icon S appears
when you highlight the application.
3 Press m.
4 Select Permissions.
5 Select the privacy option you want for this
application:
•
Always — The application always has
permission to access the location of your
phone, without notifying you.
•
Ask — When the application requests access
to the location of your phone, you are
prompted to grant or deny permission (see
“Granting or Denying Permission” on page
86).
•
Never — When the application requests
access to the location of your phone, the
request is denied without notifying you.
87
Java applications loaded on your phone can also
request your location. If your phone is connected to
a laptop computer or similar device, software
running on that device can request your location.
To protect your privacy, you can control whether
these requests are granted.
GPS Enabled
Your phone’s GPS Enabled feature uses
information from Global Positioning System (GPS)
satellites orbiting the Earth to determine the
approximate geographical location of your phone,
expressed as latitude and longitude. The
availability and accuracy of this location
IMPORTANT: Things to Keep
in Mind
If you are using the GPS feature of your phone
while driving, please give full attention to driving
and to the road.
information (and the amount of time that it takes to
calculate it) will vary depending on the environment
in which you are using the GPS feature. For
example, GPS location fixes are often difficult to
obtain indoors, in covered locations, between high
buildings, or in other situations where you have not
established a clear broad view of the sky. SEE:
“IMPORTANT: Things to Keep in Mind”.
Where adequate signals from multiple satellites
are not available (usually because your GPS
antenna cannot establish a view of a wide area of
open sky), the GPS feature of your phone WILL
NOT WORK. Such situations include but are
not limited to:
When you make a 911 emergency call, the GPS
feature of your phone can help emergency
personnel locate you if your phone has adequate
access to GPS satellite signals and your
emergency response center is equipped to process
such information.
•
•
In underground locations
Inside of buildings, trains, or other covered
vehicles
You can also use the GPS feature to view your
approximate location. Location information
appears on the phone’s display.
•
•
•
Under any other metal or concrete roof or
structure
Between tall buildings or under dense
tree-cover
Near a powerful radio or television tower
88
Making an Emergency Call
•
•
When your GPS antenna is covered (for
example, by your hand or other object) or
facing the ground
information and the time needed to obtain it will
vary depending on circumstances, particularly the
ability to receive signals from adequate numbers of
satellites.
In temperature extremes outside the
operating limits of your phone
On emergency calls, your phone uses assistance
speed and accuracy of your phone’s location
calculation: if such assistance information
becomes unavailable, it may reduce the speed and
accuracy of the location calculation.
Walking or driving very slowly may also
substantially reduce GPS performance.
Even where location information can be
calculated in such situations, it may take much
longer to do so, and your location estimate may
not be as accurate. Therefore, in any 911 call,
always report the location to the emergency
response center if you can and if you cannot,
remain on your phone for as long as the
emergency response center instructs you.
The satellites used by the GPS feature of your
phone are controlled by the U.S. government and
are subject to changes implemented in accordance
with the Department of Defense GPS user policy
and the Federal Radionavigation Plan. These
changes may affect the performance of the GPS
feature of your phone.
Even where adequate signals from multiple
satellites are available, your GPS feature will
only provide an approximate location, often
within 150 feet (45 meters) but sometimes
much further from your actual location. Advice
on how to improve GPS performance is
provided in “Enhancing GPS Performance” on
page 91.
Making an Emergency Call
Dial 911 to be connected to an emergency
response center. If you are on an active call, you
must end it before calling 911.
When you make an emergency 911 call, the GPS
feature of your phone begins to seek information to
calculate your approximate location. It will take
the GPS feature of your phone some time to
determine your approximate location. Even
where your phone has good access to sufficient
While the GPS feature of your phone can be a
valuable navigational aid, it does not replace the
need for careful navigating and good judgment.
Never rely solely on one device for navigation.
Remember that the accuracy of the location
89
GPS Enabled
GPS satellite signals and network assist data, it
may take 30 seconds or more to determine the
approximate location. This time will increase where
there is reduced access to satellite signals. When
your approximate location is determined, it is made
available to the appropriate emergency response
center.
GPS satellites signals, the location of the nearest
cell tower in contact with your phone is
automatically made available to the emergency
response center, if the center has the capability to
receive such information.
See “Enhancing GPS Performance” on page 91 for
information on how to help your phone determine
your location.
In some cases, your local 911 emergency
response center may not be equipped to
receive GPS location information. For this
reason, and because the GPS location information
reported is only approximate or may not be
available in your location (see “IMPORTANT:
Things to Keep in Mind” on page 88), always
report your location to the 911 operator you
speak to when making an emergency call, if able,
just as you would when using a phone without GPS
capabilities.
Viewing Your Approximate
Location
1 From the main menu, select GPS > Position.
2 Scroll to view the entire screen.
This displays the following information about the
last time your location was calculated:
Note: If you are concerned about whether your
local 911 emergency response center is
equipped to receive GPS location
•
•
•
The time (as Greenwich Mean Time) and date
that the location was last calculated
The approximate location, expressed as latitude
and longitude
information, contact your local authorities.
In general, if your phone has access to signals
from more GPS satellites, your location will be
determined faster and more accurately than if your
phone has access to signals from fewer GPS
satellites.
The estimated accuracy of the calculated
location. This estimate of accuracy is only a very
rough estimate and may vary substantially from
the actual accuracy of the approximate location
information reported.
90
Enhancing GPS Performance
If you received a phone call or alert while
attempting to determine your location, the Position
screen will disappear, but your phone will continue
attempting to determine its location. If it is
successful, the new location information will be
screen.
•
The number of satellites used to calculate the
location. In general, more satellites make for
better accuracy.
To calculate your location again:
Press A under Rfrsh.
It may take your phone several minutes to
complete the process of determining your location.
During this time, a message usually appears on
your phone’s display saying your phone is
scanning for satellites. For tips on getting the best
location calculation, see “Enhancing GPS
Performance”.
Enhancing GPS Performance
Sometimes the GPS feature of your phone may be
unable to complete a location calculation
successfully. If this happens when you are making
an emergency call, the location of the nearest cell
tower in contact with your phone is made available
to the appropriate emergency response center if
the center has the capability to receive such
information. If this happens when you are trying to
view your location on the phone’s display, you will
see a message indicating that your phone cannot
access satellites.
The Position screen displays the updated
information.
To cancel a location calculation before it is
completed:
Press A under Cancel to return to the Position
screen. -or-
Press e to return to the idle screen.
Each time approximate location of your phone is
calculated, the latest location information is stored
in your phone and remains there even when your
phone is powered off. You will see this information
the next time you view the Position screen.
91
GPS Enabled
To improve accuracy and increase your chances of
a successful calculation, do the following while
your phone is determining your approximate
location:
•
Hold your phone to enhance reception. Signals
from GPS satellites are transmitted to your GPS
antenna, which is in your phone antenna. Hold
your phone away from your body, giving the
antenna clear access to satellite signals. Do not
cover the antenna area with your fingers or
anything else.
•
Stay in the open. The GPS feature works best
where there is nothing between your phone and
a large amount of open sky. If possible, go
outside, away from tall buildings and foliage.
While performance in a building is improved by
moving closer to windows, glass with certain sun
shielding films may block satellite signals.
GPS antenna
•
Extend your phone antenna.
92
Updating Satellite Almanac Data
•
•
Stand still. If possible, stand still until your phone
is finished determining your location. Moving
your phone at a walking pace while your phone
is calculating your approximate location may
substantially decrease GPS performance.
Updating Satellite Almanac
Data
Another way to keep the GPS feature of your
phone working well is to keep your satellite
almanac data up to date.
In a car. When using the GPS Enabled feature in
a car, position your phone so that the GPS
antenna has good access to GPS signals
through the car’s windows. Typically, the GPS
antenna has best access to GPS signals in a car
when placed near a window.
Note: Although moving your phone at a walking
pace decreases GPS performance,
moving it at the speed of a moving car
does not.
The United States government maintains an
almanac of data about where GPS satellites are as
they orbit the Earth. This information is available to
your phone. Keeping your satellite almanac up to
date helps your phone determine your location
more quickly.
The almanac contains information about the
location of satellites, their operational status, and
other satellite information. Keeping this information
updated enhances the performance of your GPS
feature. In most cases, your phone will be able to
get a fix in strong satellite signal conditions with
outdated almanac data, but it may take longer.
•
Stay in network coverage. Depending on who
your service provider is, the network will provide
your phone with information that helps
determine your location more quickly and
accurately.
Note: When you make an emergency call, your
phone does not rely upon the almanac to
determine your location.
If your satellite almanac data is out of date, your
phone may prompt you to update it. Follow the
instructions that appear on the phone’s display.
You may be asked to go to a web site or call a
customer care number.
93
GPS Enabled
•
By Permission — When an application
attempts to view the location of your phone,
you will be prompted to give permission.
available to the phone’s owner, fleet manager,
or account administrator.
Setting Privacy Options
Your phone’s GPS privacy options control whether
Java applications on your phone or other software
applications may view the location of your
phone.You may set your phone to one of these
GPS privacy options.
Setting the GPS PIN Security Feature
To prevent your GPS privacy settings from being
altered without your knowledge, your GPS privacy
option can be protected by a PIN.
Note: Privacy options do not apply to the
transmission of location information
during emergency 911 calls.
To set your GPS privacy options:
When you receive your phone, the GPS security
feature is turned off, so you do not have to enter a
GPS PIN to access your GPS privacy options. If
you turn this feature on, you will be required to
enter a GPS PIN to access your GPS privacy
options.
1 From the main menu, select GPS > Privacy.
2 If your GPS PIN security feature is enabled,
enter your GPS PIN. (See “Setting the GPS PIN
Security Feature” for more information.)
3 Select the privacy option you want:
•
Restricted — No Java or similar software
applications may view the location of your
phone. However, location information may still
be available to the phone’s owner, fleet
manager, or account administrator.
To turn the GPS Enabled security feature on or off:
1 From the main menu, select Settings >
Security > GPS PIN.
2 Select On or Off.
•
Unrestricted — All applications may view the
location of your phone, without notifying you.
3 Enter the current GPS PIN.
Note: When you receive your phone, your GPS
PIN is 0000.
4 Press A under Ok.
94
Using GPS with Map Software
To change your GPS PIN:
which displays your location on a map. Your phone
provides an updated location every second and the
map software displays your changing location on
its map.
1 From the main menu, select Settings >
Security > Change Password > GPS PIN.
2 Enter the current GPS PIN.
See “Enhancing GPS Performance” on page 91 for
more details on obtaining good location
information.
Note: When you receive your phone, your GPS
PIN is 0000.
3 Press A under Ok.
4 Enter the new 4- to 8-digit GPS PIN.
5 Press A under Ok.
6 Enter the new 4- to 8-digit GPS PIN to confirm.
7 Press A under Ok.
Note: Because your phone is continuously
determining your location, using the GPS
feature of your phone with map software
uses the phone’s battery power quickly.
Software Compatibility
Your phone sends location information to your
laptop or other device using the standard National
Marine Electronics Association (NMEA) format.
Your phone supports output messages in
NMEA-0183 format and supports the following
NMEA-0183 sentences: GGA, GLL, GSA, GSV,
RMC, and VTG.
Using GPS with Map Software
You can use the GPS feature of your phone to
provide approximate location data to a laptop
computer or similar device that is running
interactive map software such as that made by
DeLorme or Microsoft. This way, if your phone has
good access to GPS signals, your approximate
position on a map can be made available as you
travel in a vehicle.
The map software running on your laptop or other
device must support NMEA 3.0.
To do this, connect your phone to your laptop (or
other device) with a data cable and set your phone
to transmit data (see “Getting Started” on page 96).
Your phone then provides your approximate
location to the device running the map software,
95
GPS Enabled
2 With the phone’s display facing up, insert the
data cable’s connector into the accessory
connector, until you hear a click.
Getting Started
To connect your phone to your laptop or other
device:
1 Open the connector cover.
connector
cover
3 Insert the data plug into the COM port of your
laptop or other device.
Make sure no other application is using the COM
port selected.
Make sure the COM port settings of your laptop or
other device are set to the following:
•
•
•
Bits per second: 4800
Data bits: 8
Parity: None
96
Using GPS with Map Software
•
•
Stop bits: 1
Flow control: Hardware
To set your phone to send location information to
your laptop or other device:
1 From the main menu, select GPS > Interface.
2 Set NMEA OUT to On.
Your phone is now sending location data to your
laptop or other device.
To stop your phone from sending location data to
your laptop or other device:
Set NMEA OUT to Off.
Each time you power your phone on, NMEA OUT
is automatically set to Off.
97
•
A date — The date automatically assigned to an
event is the date that was highlighted or
selected when you began creating the event.
You can change this date before storing the
event.
Datebook
Datebook stores up to 250 events. You can store
events over a 13 month period — 12 months after
and 1 month before the current date.
•
•
A repeat — lets you store the event as a
recurring event.
A Datebook event contains:
•
A subject — A name you assign to the event.
You can also enter a phone number, Direct
Connect number, or Talkgroup number here.
After the event is stored, you can call this
number from Datebook or when you get a
reminder of this event.
A reminder — If an event has a start time, you
can set Datebook to remind you that the event is
going to start.
•
•
a ring tone for the reminder
a profile that your phone is switched to while the
event is occurring
•
A location — The location of the event. You can
also enter a phone number, Direct Connect
number, or Talkgroup number here. After the
event is stored, you can call this number from
Datebook or when you get a reminder of this
event.
•
a Java application that starts when the event
starts
Only the subject and date are required.
Viewing Datebook
To access Datebook:
•
•
A start time — The start time automatically
assigned to an event is the beginning of the day.
You can change the start time, or assign no start
time, before storing the event.
From the main menu, select Datebook.
You can view Datebook by the day, by the week, or
by the month. You can also view the details of any
event.
A duration — the length of time the event lasts
In day view, brief information about each event for
that day appears.
98
Creating Events
In week view, events appear as markers
corresponding to their times.
2 Select Go To Today.
To go to any date in Datebook:
In month view, days with events appear with a
marker in the corner.
1 While viewing Datebook, press m.
2 Select Go To Date.
3 Select the date you want.
To view an event:
1 Select the day the event occurs.
Creating Events
Every Datebook event must have a subject and be
stored to a date. Other information is optional.
2 Select the event.
To change the current view:
1 While viewing Datebook, press m.
2 Select the view you want.
You may enter the information in any order by
scrolling through the event details.
Note: Day view is the default setting.
After you have entered the information you want,
you can press A under Done to store the event to
Datebook.
Navigating Datebook
To scroll through Datebook:
If you decide you don’t want to store the event:
Press A under Cancel.
Scroll left and right using the navigation key. -or-
In week view and month view, press * or #.
To see more in day view:
To create a Datebook event:
1 While viewing datebook, press A under New.
-or-
Scroll up and down using the navigation key.
To highlight a day in month view:
Enter the date using the keypad.
To go to today’s date:
In day view, select [New Event].
1 While viewing Datebook, press m.
99
Datebook
2 To assign a subject to the event:
Press A under No Time to assign no start time.
5 If you want to assign a duration to the event:
Select Duration.
Select Subject.
Enter the name. See “Entering Text” on page
33. -or-
Select the duration you want. -or-
Press A under Browse to choose from
common event names. -or-
6 The date automatically assigned to an event is
the date that was highlighted or selected when
you began creating the event. To change the
date of the event:
Enter a phone number, Direct Connect number,
or Talkgroup number. After the event is stored,
you can call this number.
When you are finished, press O.
3 If you want to assign a location to the event:
Select Location.
Select Date.
Enter the date you want.
7 If you want to make the event a recurring event:
Select Repeat.
Enter the location. See “Entering Text” on page
33. -or-
Select the repeat cycle you want.
Enter a phone number, Direct Connect number,
or Talkgroup number. After the event is stored,
you can call this number.
If the event occurs more than once a week:
Select Multiple Day. Select the days you want.
When you are finished, press O.
Press A under Done.
4 The start time automatically assigned to an
event is the beginning of the day. If you want to
change the start time or assign no start time:
Select the date you want this event to stop
recurring.
Select Start.
Enter the start time you want. -or-
100
Editing Events
8 If you want to create a reminder for this event:
Select Reminder.
2 If you want to assign a profile that your phone is
switched to while the event is occurring:
Select Profile.
Select the reminder time you want. -or-
Select Custom to enter a reminder time.
stored in your phone.
Note: If an event has no start time, you can not
Your phone switches to this profile when the
event starts and switches back to the previous
profile when the event ends.
create a reminder for it.
9 If you have entered all the information you want
for this event, press A under Done. -or-
3 If you want to assign a Java application to start
when the event starts:
If you want to assign a ring tone, a profile, or a
Java application to the event, see “Assigning
More Options”.
Select App.
Select the application you want from the Java
applications stored in your phone.
Assigning More Options
To assign more options before storing an event:
If you created a reminder for this event, your
phone prompts you to start the Java application
when you get the reminder.
1 If you have created a reminder for the event and
want to set the ring tone for that reminder:
Select Ring Tone.
Editing Events
To change the details of an event:
Select the ring tone you want from the ring tones
stored in your phone.
1 Select the day the event occurs.
2 Select the event.
3 Press A under Edit.
4 Follow the applicable instructions in “Creating
Events” on page 99 to edit the various fields.
101
Datebook
To copy an event to another date:
Receiving Reminders
If you created a reminder for a Datebook event,
when the reminder time occurs, your phone notifies
1 Select the day the event occurs.
2 Select the event.
3 Press m.
4 Select Copy.
To view more details about the event:
Open the flip. -or-
5 Press A under Yes to confirm.
6 Enter the date you want.
7 Press O.
Press A under View.
To dismiss the reminder:
If the flip is closed, press .. -or-
8 If you want to change more information, follow
the applicable instructions in “Creating Events”
on page 99 to edit the various fields.
If the flip is open, press O, press A under
Dismiss, or close the flip.
Deleting Events
1 Select the day the event occurs.
2 Select the event.
3 Press m.
Tip: You can set your phone to power on when
you receive a reminder. See “Customizing
Datebook Setup” on page 103.
For Events with Java Applications
4 Select Delete.
If you assigned a Java application to start when the
event starts, you can start the application when you
get the reminder.
5 If the event is not a recurring event, press O or
press A under Yes to confirm. -or-
If the event is a recurring event:
1 Press m.
2 Select Launch.
Select This Event Only to delete only the event
selected in step 2.
Select Repeat Event to delete all occurrences
of the event.
102
Making Calls From Datebook
To make a Direct Connect call or Group
For Events with Numbers to Call
Connect call:
If you stored a phone number, Direct Connect
number, or Talkgroup number in the Subject or
Location field of a Datebook event, you can call or
send a call alert to that number from the reminder
for that event.
Press and hold the PTT button on the side of
your phone. -or-
If you did not include a # before the Talkgroup
you want to call: Press m. Select Talkgroup.
To send a call alert:
Making Calls From Datebook
If you stored a phone number, Direct Connect
number, or Talkgroup number in the Subject or
Location field of a Datebook event, you can call or
send a call alert to that number from Datebook.
Press m. Select Alert # in Event.
Customizing Datebook Setup
To access Datebook set up options:
You can call the number stored in Subject and the
number stored in Location if one is a phone
number and the other is a Direct Connect number
or Talkgroup number. If both are the same type of
number, the number in Subject is called or sent a
call alert. To call or send a call alert to the number
stored in Location, you must delete the number
stored in Subject.
1 From the main menu, select Datebook.
2 Press m.
3 Select Setup.
You can view or change these options:
•
•
Start View — sets Datebook to start in day view,
week view, or month view when you access
Datebook.
To make a call or send a call alert:
Daily Begin — sets the beginning of your day.
This is the earliest time of day displayed in week
view, if you have a 12-hour day view.
1 Highlight or select the event containing the
number you want to call or send a call alert to.
2 To make a phone call:
Press s. -or-
Press m. Select Call # in Event.
103
Datebook
•
Reminders — If this option is set to Only When
On, your phone reminds you of events only
when it is on. If this option is set to Always, your
phone powers itself on when you receive
reminders. To avoid draining the battery, your
phone then powers itself off after a short time.
•
•
•
Delete After — sets the amount of time
Datebook waits to delete an event after is
occurs.
Time Shift — lets you shift the times of all
Datebook events. This is useful if you are
traveling to a different time zone.
Alert Timeout — sets the amount of time a tone
continues to sound when you receive a
message notification, call alert, or Datebook
reminder.
•
Clock — controls whether the time and date
appear on the idle screen; sets time and date
format; sets year.
104
To set your phone to vibrate instead of making a
sound when you receive Direct Connect calls and
Group Connect calls, even if you want your phone
to ring for other features:
Customizing Your Phone
Setting the Volume
1 From the main menu, select Settings > DC/GC
Options > Alert Type.
Of the Earpiece and Speaker
1 From the main menu, select Settings > Volume.
2 Scroll to Earpiece to set the earpiece volume.
-or-
Tip: If Alert Type does not appear: From the
main menu, select Ring Tones. Make sure
Vibrate All is set to Off. Repeat step 1.
Scroll to Speaker to set the speaker volume.
3 To set the volume:
2 Select Vibrate to set your phone to vibrate.
Tip: Select Silent in step 2 to set your phone to
neither vibrate nor make a sound.
Scroll left or right. -or-
Press the volume controls.
Of the Ringer
Changing the Look of Your
Phone
Press the volume controls.
Wallpaper
A wallpaper is an image that appears on the idle
screen.
Setting Your Phone to Vibrate
To set your phone to vibrate instead of making a
sound when you receive phone calls, Direct
Connect calls, Group Connect calls, message
notifications, and call alerts, see “Setting Your
Phone to Vibrate” on page 58.
Choosing a Wallpaper
1 From the main menu, select Settings >
Display/Info > Wallpaper > Wallpaper.
2 Select the wallpaper you want.
Tip: If you want to see what the wallpaper looks
like, press A under View.
105
Customizing Your Phone
Setting Wallpaper to Change Automatically
Setting Contrast
1 From the main menu, select Settings >
To set the contrast of the display:
Display/Info > Wallpaper > Auto Cycle.
1 From the main menu, select Settings >
Display/Info > Contrast.
2 To set the contrast of the internal display, select
Int. Display. -or-
2 Select how often you want the wallpaper to
change.
Any of the wallpapers in your phone may appear
on your idle screen.
To set the contrast of the external display, select
Ext. Display.
Setting Text Size
3 Scroll left or right to set the contrast.
To set the size of the text on the internal display:
1 From the main menu, select Settings >
Setting the Menu View
You can set the items on your main menu and Java
applications menu to appear as large icons or a
list:
Display/Info > Text Size.
2 Select the option you want:
•
•
•
Zoom — 11 characters per line
Standard — 14 characters per line
Compressed — 18 characters per line
1 From the main menu, select Settings >
Display/Info > Menu View. -or-
To set your phone to briefly display very large
digits when you enter numbers at the idle screen:
From the main menu: Press m. Select Main
Menu Setup > Menu View.
1 From the main menu, select Settings >
2 To choose a list, select List View. -or-
Display/Info > Large Dialing.
To choose large icons, select Icon View.
2 Set this option to Large Digits.
Setting the Backlight
A backlight lights the display and keypad when you
make or receive a call, open or close the flip, or
press keys or buttons.
106
Temporarily Turning Off Calls
Set this option to Off.
To control how long the backlight stays on:
1 From the main menu, select Settings >
Using Settings
Settings contains many submenus that let you
customize your phone.
Display/Info > Backlight > Backlight.
2 Select the number of seconds you want the
backlight to stay on. -or-
Select Off if you never want the backlight on.
For information on applying groups of settings to
your phone together, see “Profiles” on page 112.
To set the keypad backlight to light up only in low
light conditions:
Display/Info Features
The Display/Info menu controls how the keypad
and display appear:
1 From the main menu, select Settings >
Display/Info > Backlight > Sensor.
2 Set this option to On.
•
Wallpaper — changes the wallpaper that
appears on the idle screen.
Temporarily Turning Off Calls
Sometimes you may want to have your phone on,
but turn off its ability to make and receive calls,
such as when you are on an airplane.
•
Palette — changes the color scheme of the
display.
•
•
Text Size — sets size of text on the display.
Home Icons — controls whether main menu
icons appear on the idle screen.
To set your phone so that it cannot make or receive
phone calls, Direct Connect calls, or Group
Connect calls; or transfer data:
•
•
Backlight — controls backlight illumination.
Clock — controls whether the time and date
appear on the idle screen; sets time and date
format; sets year.
1 From the main menu, select Settings >
Advanced > Airplane Mode.
2 Set this option to On.
•
Menu View — controls whether the items on
your main menu and Java applications menu
appear as large icons or a list.
This icon Uappears.
To restore your phone’s ability to do all these
things:
107
Customizing Your Phone
•
Large Dialing — sets large digits to appear on
the idle screen when you enter a number.
•
Call Duration — causes the duration of a call to
appear on the display when the call ends.
•
•
Contrast — sets the contrast of the display.
•
•
TTY — See “Making TTY Calls” on page 53.
Language — sets the language that your phone
displays.
Notifications — See “Message Notifications” on
page 62.
•
Java App Control — If you have installed a
Java application that answers phone calls, this
setting lets you turn that application on.
Phone Calls Features
The Phone Calls menu controls how your phone
handles phone calls:
DC/GC Options Features
The DC/GC Options menu controls how your
phone handles Direct Connect calls and Group
Connect calls:
•
•
•
Set Line — sets phone line 1 or phone line 2 as
the active line for outgoing calls.
Any Key Ans — If this feature is on, you can
answer calls by pressing any key on the keypad.
Auto Redial — sets your phone to automatically
redial calls you make when the system is busy.
•
Tkgrp Silent — controls whether you hear
Group Connect calls to your Talkgroup. See
“Group ConnectTM Calls” on page 50.
Tkgrp Area — lets you define your Talkgroup
area.
•
•
Call Waiting — See “Call Waiting” on page 46.
•
•
•
Auto Ans — sets your phone to automatically
answer an incoming call after a specified
number of rings. When this feature is on, the
phone answers by connecting you to the caller;
it does not send the call to voice mail, unless
you are out of coverage or on the line.
One Touch DC — See “Setting One Touch
Direct Connect®” on page 48.
Alert Type — controls how your phone notifies
you when you receive Direct Connect calls and
Group Connect calls.
•
•
Flip Activation — See “Setting Flip Actions” on
page 49.
Minute Beep — causes a beep to sound every
minute of an active call.
108
Using Settings
•
Power Up — sets the main menu item you see
when you power on your phone. To set the idle
screen to be the first thing you see when you
power on your phone, select Default Ready.
Personalize Features
The Personalize menu makes main menu items
easier to access.
•
Menu Options — Reorder Menu lets you
change the order of the items on the main menu
by grabbing and moving them; Add/Remove
Apps lets you create a shortcut to a Java
application on the main menu.
Volume Features
The Volume menu sets the volume of sounds your
phone makes:
•
•
•
Line 1 — sets ringer volume for phone line 1.
•
•
Up Key — sets the main menu item you access
when you scroll up from the idle screen.
Line 2 — sets ringer volume for phone line 2.
Messages — sets the volume of message
notifications and Datebook reminders.
Down Key — sets the main menu item you
access when you scroll down from the idle
screen.
•
•
•
•
Earpiece — sets the volume of sound coming
out of the earpiece.
•
•
Left Key — sets the main menu item you access
when you scroll left from the idle screen.
Right Key — sets the main menu item you
access when you scroll right from the idle
screen.
Speaker — sets the volume of sound coming
out of the speaker.
Keypad — sets the volume of sound associated
with pressing keys and buttons.
•
•
Center Key — sets the main menu item you
access when you press O from the idle screen.
Java Earpiece — sets the volume of sound
associated with Java applications coming out of
the earpiece.
Left Sftkey — sets the main menu item you
access when you press the left option key from
the idle screen.
•
•
Java Speaker —sets the volume of sound
associated with Java applications coming out of
the speakers.
•
Right Sftkey — sets the main menu item you
access when you press the right option key from
the idle screen.
Data — sets the volume of sounds that notify
you that you are receiving a circuit data call.
109
Customizing Your Phone
Security Features
Advanced Features
The Security menu lets you turn security features
on and off and change passwords:
The Advanced menu contains advanced and rarely
used Settings features.
•
Phone Lock — turns on a feature that locks
your phone, either immediately or automatically
after a set period of inactivity. An unlock code is
required to enable this feature, to unlock the
phone, and to set a new unlock code. Contact
Nextel Customer Care for your default unlock
code.
•
Alert Timeout — sets the amount of time a tone
continues to sound when you receive a
message notification, call alert, or Datebook
reminder.
•
•
Headset/Spkr — sets headset option. See
“Using a Headset” on page 118.
Disco Lights — sets the lights in the external
display to light up when a musical ring tone
sounds.
•
•
•
•
Keypad Lock — locks the phone’s keypad,
either immediately or automatically after a set
period of inactivity.
Note: Some musical ring tones you download to
SIM PIN — enables and disables your phone’s
SIM PIN security feature. See “Turning the PIN
Requirement On and Off” on page 14.
your phone may not activate disco lights.
•
Connectivity — Network ID sets the phone’s
network IDs and their roaming options under the
direction of Nextel Customer Care; Master
Reset lets Nextel Customer Care reset your
service in the event of a security or provisioning
problem.
GPS PIN — enables and disables your phone’s
GPS PIN security feature. See “Setting the GPS
PIN Security Feature” on page 94.
Change Passwords — changes your phone
unlock code, security code, SIM PIN, and GPS
PIN.
•
•
Reset Defaults — Reset Settings returns all
settings to their original defaults; Reset All
returns all settings to their original defaults and
erases all stored lists. Use only under the
direction of Nextel Customer Care.
Return to Home — controls how long the recent
calls list displays after calls.
110
Viewing Profiles
Profiles
A profile is a group of settings saved together so
that you can apply them to your phone easily.
1 From the main menu, select Profiles.
2 Scroll to the profile you want to view.
A profile contains these settings:
•
•
•
Ring Tones — sets all options described in
“Ring Tones” on page 58, except assigning ring
tones to Contacts.
phone has a checkmark next to it.
3 Press A under View.
4 Scroll to view settings.
Display/Info — sets Wallpaper, Color Palette,
Text Size, and Backlight options. See
“Display/Info Features” on page 107.
Switching Profiles
To apply a profile to your phone:
Phone Calls — sets Set Line and Auto Ans
options. See “Phone Calls Features” on page
108.
1 From the main menu, select Profiles.
2 Scroll to the profile you want to apply.
3 Press O.
•
•
Volume — sets all options described in “Volume
Features” on page 109.
Call Filter — controls which calls, call alerts,
and message notifications your phone responds
to. See “Setting Call Filtering” on page 115.
Advanced — sets headset option. See “Using a
Headset” on page 118.
The profile you selected is now in effect.
How Changing Settings
Affects Profiles
•
Many of the settings contained in profiles can be
set without switching or editing profiles — for
example, by selecting Settings or Ring Tones to
set options, or by setting the volume of the phone’s
ring using the volume controls.
Your phone arrives with pre-set profiles. You can
also create your own profiles.
112
Temporary Profiles
When you do this, your phone either:
A temporary profile stays in effect until you switch
profiles, power off your phone, or delete it (or the
profile it is based on) from the list of profiles.
•
Updates the profile in effect to reflect these
changes, without notifying you -or-
If you do not store a temporary profile, it is deleted
when you switch profiles or power off your phone.
•
Creates a temporary profile that contains these
changes
A temporary profile is automatically given the same
name as the profile it is based on, but with an
asterisk (*) in front of it.
To set your phone to create a temporary profile
that contains changes you make to settings:
1 From the main menu, select Profiles.
2 Press m.
3 Select Setup > Temp Profile.
4 Set this option to On.
When you view a temporary profile’s settings, the
options that differ from the profile it is based on
have an asterisk in front of them.
Storing a Temporary Profile
To store a temporary profile as a new profile:
To set your phone to update the profile in effect to
reflect any changes you make to settings:
1 From the main menu, select Profiles.
2 Scroll to the temporary profile.
3 Press m.
4 Select Store As New.
5 Enter the name you want to give the profile. See
“Entering Text” on page 33.
Set Temp Profile to Off in step 4.
Temporary Profiles
If your phone is set to create temporary profiles, a
temporary profile is created when you make
changes to settings without switching or editing
profiles.
When you are finished, press O.
A temporary profile is based on the profile in effect
when you made the changes, but reflects the
changed settings. Making more changes further
updates the temporary profile, for as long as it is in
effect.
To overwrite the profile that temporary profile is
based on:
1 From the main menu, select Profiles.
2 Scroll to the temporary profile.
113
Profiles
3 Press m.
4 Select Store Changes.
Editing Profiles
1 From the main menu, select Profiles.
2 Scroll to the profile you want to edit.
3 Press m.
The temporary profile is stored with the name of
the profile it is based on. The profile it is based on,
as it existed before you made changes to settings,
is gone.
4 Select Edit.
5 Follow the applicable instructions in “Creating
Profiles” to edit the various fields.
Creating Profiles
1 From the main menu, select Profiles.
2 Select [New Profile]. -or-
Deleting Profiles
To delete a profile:
Scroll to any profile. Press m. Select New.
1 From the main menu, select Profiles.
2 Select the profile you want to delete.
3 Enter the name you want to give the profile. See
“Entering Text” on page 33.
Note: A temporary profile is automatically
deleted when the profile it is based on is
deleted.
When you are finished, press O.
4 If you want to base this profile on an existing
profile: Select Copy from. Select the profile you
want to base this profile on. If you do not choose
a profile to copy from, the new profile is based
on a default profile.
3 Press m.
4 Select Delete.
5 Press O or press A under Yes to confirm.
5 Press A under Create.
6 Scroll through the list of options and set their
values.
To delete all profiles:
1 From the main menu, select Profiles.
2 Press m.
3 Select Delete All.
7 Press A under Done.
4 Press O or press A under Yes to confirm.
114
Setting Call Filtering
•
•
Off sets your phone to notify you of all Direct
Setting Call Filtering
The call filtering setting in each profile lets you
control which calls, call alerts, and message
notifications your phone notifies you of, and which
it ignores.
Connect calls and Group Connect calls.
On sets your phone to ignore all Direct
Connect calls and Group Connect calls.
5 To set filtering options for call alerts, select
Alerts.
•
To set call filtering:
Off sets your phone to notify you of all call
alerts.
On sets your phone to ignore all call alerts.
1 While setting options for a profile, select Call
Filter.
•
2 To set filtering options for phone calls, select
Phone.
6 To set filtering options for message notifications,
select Notifications.
•
Off sets your phone to notify you of all phone
•
•
Off sets your phone to notify you of all
calls.
messages.
•
•
All sets your phone to ignore all phone calls.
Voice Messages sets your phone not to
sound a tone or vibrate when you receive
voice messages.
Text Messages sets your phone not to sound
a tone or vibrate when you receive text
messages.
All Contacts sets your phone to notify you
only of phone calls from numbers stored in
Contacts.
Some Cntcs sets your phone to notify you
only of phone calls from numbers you select
from Contacts.
•
•
•
All sets your phone not to sound a tone or
vibrate when you receive any message.
3 If you set the Phone option to Some Cntcs,
select up to 5 Contacts entries that contain
phone numbers you want to be notified of calls
from.
Note: When you receive a type of message you
have set not to sound a tone or vibrate,
the messages notification screen appears
as usual.
When you are finished, press A under Done.
7 Press A under Done.
4 To set filtering options for Direct Connect calls
and Group Connect calls, select DC/GC.
115
8 Press A under Done.
Shortcuts
Shortcuts lets you access most menu options by
pressing a number on your keypad or saying the
voice name of the shortcut. You create the shortcut
and then use it to take you to that screen any time.
Using a Shortcut
If you know the shortcut number:
1 From the idle screen, press m.
2 On your keypad, press the number assigned to
Creating a Shortcut
1 Go to the menu item you want to create a
shortcut for.
the shortcut.
If you do not know the shortcut number:
1 From the main menu, select Shortcuts.
For example, if you want to create a shortcut to
the screen for creating a new Contacts entry:
From the main menu, select Contacts, then
highlight [New Contact].
2 Scroll to the shortcut you want to use. -or-
If you assigned a voice name to the shortcut:
Press and hold t. Say the voice name into
your phone. The shortcut with that voice name is
then highlighted.
2 Press and hold m until a confirmation screen
appears.
3 Press O or press A under Yes.
3 Press O.
4 Select Key.
5 Press the number key you want to assign to the
shortcut.
Editing a Shortcut
To change the number assigned to a shortcut:
6 Press O.
1 From the main menu, select Shortcuts.
2 With any shortcut highlighted, press m.
3 Select Reorder.
4 Scroll to the shortcut you want to move.
5 Press A under Grab.
7 If you want to record a voice name for the
shortcut: Select Voice. As directed by the
screen prompts, say and repeat the name you
want to assign to the number. Speak clearly into
the microphone.
116
Deleting Shortcuts
6 Scroll to the place where you want the shortcut
to appear.
7 Press A under Insert.
8 Repeat step 4 through step 7 for all the items
you want to move.
9 Press A under Done.
To change the number or voice name assigned to
a shortcut:
1 From the main menu, select Shortcuts.
2 Highlight any shortcut.
3 Press A under Edit.
Deleting Shortcuts
To delete a shortcut:
1 From the main menu, select Shortcuts.
2 Scroll to the shortcut you want to delete.
3 Press m.
4 Select Delete.
5 Press O or press A under Yes to confirm.
To delete all shortcuts:
1 From the main menu, select Shortcuts.
2 With any shortcut highlighted, press m.
3 Select Delete All.
4 Press O or press A under Yes to confirm.
117
Using a Remote PTTTM Button
If you are using a headset or other accessory with
button for phone calls and Direct Connect calls.
Using a Headset
If you use a headset or similar device with your
phone, you can set your phone to send incoming
sound to the headset only, or to the headset and
the speaker at the same time:
For phone calls, use the remote PTT button to
answer calls, switch between calls, and end calls.
Hold the remote PTT button for less than 2
seconds to answer calls and switch between calls.
Hold the remote PTT button for more than 2
seconds to end calls.
1 From the main menu, select Settings >
Advanced > Headset/Spkr.
2 Select HdsetOnly to send incoming sound to
the headset only. -or-
Select Hdset&Spkr to send incoming sound to
the headset and ring tones to the speaker.
For Direct Connect calls, use the remote PTT
button as you would the PTT button on your phone.
Note: If you are using your phone with a
headset, and you have the Flip to End
option set to On, closing your flip sends
incoming sound to the headset and does
not end the call. See “Setting Flip Actions”
on page 49.
Note: When using a headset, the PTT button on
your phone works the same way as when
you are not using a headset. Direct
Connect® and Group Connect sounds will
be heard through the headset.
Attaching a Headset
1 Lift the audio jack cover.
2 Insert the headset connector firmly into the
audio jack. You may have to rotate the headset
jack until it fits securely into the audio jack.
118
•
Browse for information on phones, coverage,
rates and other Nextel services. View and
download user's guides, try out our interactive
virtual product and service demos, find answers
to frequently asked questions, order
accessories, locate service and repair centers,
upgrade phone software, send a message and
more.
Nextel® Customer Care
There are a number of features available with your
Nextel service and your new i830 phone, so you
may be overwhelmed at first. Relax! Nextel
Customer Care is here to help. If the feature
information and instructions in this guide don’t
answer all your questions, or if you would like to
inquire about other Nextel products and services,
please feel free to contact us. Should you need
assistance, please contact us from a landline
phone, so that we can troubleshoot any issues
associated with your mobile phone.
•
•
For self-service on your Nextel account, click on
My Account to view your account, pay your bill,
add phones to your account, reset your voice
mail password and more.
For online assistance, click on Contact Us to
send us an email request. Our representatives
are committed to assisting you. Every effort will
be made to address your questions or concerns
within 24 hours. Contact us to add Wireless Web
and other services, change rate plans, inquire
about your bill and more.
Please take a few steps to gather information
about your phone and account prior to contacting
us. In accordance with Nextel’s Authorized Contact
Policy, you will need to supply account specific
information to validate that you are authorized to
receive information about and make changes to
the account. At minimum, we ask that you have
your Personal Telephone Number (PTN) and
Account number ready when you call. This will
better able us to provide you with the highest level
of service possible.
Or, call us at 1-800-639-6111 or dial 611 from your
Nextel phone.
Domestic Customer Care
Visit www.nextel.com for a variety of Customer
Care services:
119
Nextel® Customer Care
Nextel Worldwide® Customer
Care
When traveling outside of the U.S. and Canada,
call +1 (360) 662-5202 for your Customer Care
service needs. This customer care number is
toll-free from your Nextel phone.
International coverage, rates, and other
information is available on www.nextel.com.
120
Status
Status
Message
Understanding Status
Messages
Messages Messages
Description
(external
display)
(internal
display)
You may receive status messages under certain
conditions. Before contacting Nextel Customer
Care, note the message, numeric code, and the
conditions under which it appeared. The following
table lists and describes the status messages.
The person that you
called has not
purchased this service.
Not Avail.
User Not
Authorized
This service is
temporarily not
available. Please try
again later.
Failed
Please Try
Later
Note: When your flip is closed, the external
display screen shows a shortened version
of the status message displayed in the
internal screen. To see complete status
messages, open the flip.
The phone that you
called is busy in a Direct
Connect call.
Busy in DC User Busy in
Direct Connect
call
Status
Status
Message
Description
The phone that you
called is busy using
Nextel Wireless Web
services.
Busy in Data User Busy in
Data
Messages Messages
(external
display)
(internal
display)
This service was
restricted by Nextel, or
this service was not
purchased.
Restricted
Not Avail.
Service
Restricted
The number that you
entered is not valid.
Number Not Number Not in
in Service
Service
The phone that you
called is either busy, out
of coverage, or turned
off. Please try again
later.
Not Avail.
User Not
Available
You are either out of
coverage or having
problems with
Service Not
Available
provisioning.
121
Understanding Status Messages
Status
Status
Message
Description
Status
Status
Message
Description
Messages Messages
Messages Messages
(external
display)
(internal
display)
(external
display)
(internal
display)
The system is
experiencing heavy
traffic. Please try again
later.
You have inserted a SIM
card that will not work
with a Nextel phone.
Contact Nextel
Customer Care if you
believe this is a valid
SIM card.
System
Busy
System Busy
Please Enter
Special Code
This service cannot be
enabled because an
incompatible service has
already been turned on.
Failed
Failed
Service
Conflict
A fault was detected with
your phone. If this error
recurs, note the error
code and contact Nextel
Customer Care.
Self Check
Self Check
Self Check
Error + Number
Code
You have attempted to
reach a Nextel customer
using One Touch Direct
Connect, but there is no
Direct Connect number
stored in your recent
calls list.
No Dispatch
Number Stored
An operational fault was
detected with your
phone. Note the numeric
code, turn your phone
off, and contact Nextel
Customer Care.
Self Check Fail
+ Number Code
An error occurred.
Please try again.
Try Again
Please Try
Again
You have entered an
incorrect PIN number.
Wrong PIN
122
Status
Status
Message
Description
Status
Status
Message
Description
Messages Messages
Messages Messages
(external
display)
(internal
display)
(external
display)
(internal
display)
The incorrect PIN was
entered 3 consecutive
times. You will be unable
to place or receive calls
on your phone. Contact
Nextel Customer Care to
have them obtain the
PIN Unblock Code
Warns of low memory
for Net Alerts.
PIN Blocked PIN Blocked
Call Your
Low Memory New Browser
Message
Provider
Memory Full!
Searching for GPS
satellites.
Scanning for
Satellites
Could not find GPS
satellites.
Unable to
Locate Sats
(PUK).
Your SIM card is not
being detected. Please
check to ensure that you
have inserted the SIM
card correctly into your
phone.
Insert SIM
Check SIM
Insert SIM
Directs you to update
GPS satellite almanac
data.
For Update
Visit:
A problem occurred in
your phone’s GPS
circuitry. If this error
occurs, contact Nextel
Customer Care
Technical Error
Please check your SIM
card to make sure it has
been inserted properly.
Check SIM
Card
Please enter your 4- to
8- digit SIM PIN code.
Enter PIN
Unit Lock
Enter SIM PIN
Auto Phone Lock is
activated. Enter your
unlock code.
Enter Unlock
Code
123
Direct ConnectSM walkie-talkie services,
Nextel® Terms and
Nationwide Direct ConnectSM walkie-talkie
services, Group ConnectSM walkie-talkie services,
wireless web services including email services
("Nextel Online® Services"), mobile messaging
services including two-way messaging and SMS
services ("Mobile Messaging") and other related
services and features. Together, the services
selected by Customer make up Customer's
"Service Plan" and are collectively referred to in
this Agreement as the "Service" provided to
Customer. Service is accessible to Customer
through the telephone, data, email or messaging
code or number(s) or email address(es)
Conditions of Service
IT IS IMPORTANT THAT YOU READ THIS
ENTIRE AGREEMENT CAREFULLY. This
wireless service agreement (the "Agreement"),
consisting of these General Terms and Conditions
and the Plan Information is an agreement between
you individually or, if a business, your business
entity or corporation ("Customer"), and the Nextel
local operating affiliate authorized to provide
service in the geographic region in which
Customer's billing address is located ("Nextel").
Should there be any conflict between this
Agreement and the terms and conditions of the
current Service Agreement or Subscriber
(collectively, the "Number(s)") assigned to
Customer's account. This Agreement also governs
the purchase and/or use of Customer's cellular
phone ("Phone"), BlackBerry®, radio equipment
and all other related equipment or devices used in
connection with the Service ("Equipment"). This
Agreement governs the entire relationship between
Customer and Nextel and supersedes all earlier
versions of any agreement between Customer and
Nextel. Customer acknowledges receipt of detailed
information ("Plan Information") for each Service
selected by Customer. ALL PLAN INFORMATION
IS MADE PART OF THIS AGREEMENT AND
SHOULD BE CAREFULLY REVIEWED BY
CUSTOMER. If Plan Information conflicts with this
Agreement, this Agreement shall govern. IN
Agreement or other agreement between Customer
and Nextel covering the Equipment (as defined
below) accompanying this User's Guide, the terms
and conditions of the current Service Agreement or
Subscriber Agreement or other agreement will
control. Customer represents that (1) he or she is
at least 18 years of age and is legally competent to
enter into this Agreement; (2) if acting on behalf of
an entity, he or she is fully authorized to bind the
entity; (3) if acting on behalf of a corporation, the
execution of this Agreement has been authorized
by all necessary corporate actions. These services
may include, but are not limited to, wireless calling,
124
CONSIDERATION OF THE PAYMENTS AND
THE MUTUAL COVENANTS AND CONDITIONS
SET FORTH IN THIS AGREEMENT, NEXTEL
AND CUSTOMER AGREE AS FOLLOWS:
Information from time to time, and Customer
agrees to notify Nextel immediately of any change
to its Credit Information. NEXTEL MAY, AT ANY
TIME, TERMINATE THE SERVICE OF ANY
CUSTOMER THAT DOES NOT PROVIDE
CURRENT, COMPLETE AND ACCURATE
CREDIT INFORMATION. Nextel may, at any time
in its sole discretion, place restrictions on
Customer's use of Service, including but not limited
to, a limitation on the amount of charges Customer
may incur with respect to any Number. In this
event, Nextel shall provide reasonable notice to
Customer. Customer acknowledges that Nextel
may provide Customer's payment history and other
billing/charge information regarding the Service or
Equipment to any credit reporting agency or
industry clearinghouse.
1. ACCEPTANCE OF THIS AGREEMENT -
Customer will have accepted and be bound by this
Agreement if Customer (1) provides Nextel with a
written or electronic signature; (2) otherwise
indicates electronically that Customer accepts; or
(3) activates Service through the Equipment.
Creditworthiness of Customer - Customer must
complete a credit application ("Credit Application")
before Service may be provided to Customer. THIS
AGREEMENT SHALL NOT BE EFFECTIVE
UNTIL NEXTEL APPROVES CUSTOMER'S
CREDIT APPLICATION AND OTHERWISE
ACCEPTS THE AGREEMENT. Customer
Deposits - Nextel may, at any time in its sole
discretion, require a deposit ("Deposit") from
Customer to be held as a guarantee of payment.
Customer grants to Nextel a security interest in any
Deposit to secure all current or future amounts
owed to Nextel. The Deposit may be mixed with
other funds and will not earn interest, except as
required by applicable law. Customer may not use
the Deposit to pay Customer's bills or to extend
payment. Nextel may, at any time, determine that
Customer's Deposit is insufficient and, upon notice
to Customer, require an increase in the Deposit to
the extent permitted by law. In this event,
acknowledges that Nextel will rely on the credit
information furnished by Customer ("Credit
Information") and Customer's credit history to
determine whether to provide Service to Customer.
Customer consents to Nextel's requests for and
verification of Customer's bank references and
authorizes Nextel to assess Customer's
creditworthiness from time to time by contacting
standard commercial credit reference services.
Customer represents and warrants that all Credit
Information is current, complete and accurate.
Nextel may require Customer to update its Credit
125
Nextel® Terms and Conditions of Service
Customer must either furnish the increased
Deposit to Nextel within a reasonable time of its
receipt of notice or terminate the Agreement during
this period without incurring any liability for early
termination. If Customer does not furnish Nextel
with the increased Deposit amount or terminate the
Agreement and pay to Nextel all amounts
2. AGREEMENT TERM - The term of this
Agreement for each Number has been provided to
the Customer and shall begin on the date
Customer accepts the Agreement in accordance
with Section 1 above. Customer may be required to
commit to a fixed one or two-year minimum term
("Minimum Term"), depending on the Service Plan
selected by Customer. Service Plans without a
Minimum Term may be terminated by Customer by
providing Nextel with thirty (30) days written notice.
IF CUSTOMER SELECTS A SERVICE PLAN OR
FEATURE OR PARTICIPATES IN A PROMOTION
THAT REQUIRES A MINIMUM TERM,
CUSTOMER SHALL PURCHASE SERVICE FOR
THE FULL TERM AND, UNLESS OTHERWISE
PROVIDED IN THIS AGREEMENT, PAY
DAMAGES TO NEXTEL (AS DISCUSSED IN
SECTION 7 BELOW) IF THE AGREEMENT IS
TERMINATED BEFORE COMPLETION OF THE
MINIMUM TERM. CUSTOMER MAY BE
REQUIRED TO COMMIT TO A NEW MINIMUM
TERM IF CUSTOMER CHANGES SERVICE
PLANS, PARTICIPATES IN A PROMOTION, OR
UPGRADES EQUIPMENT DURING ANY
EXISTING TERM OR MINIMUM TERM. Customer
will not be liable to Nextel for early termination if
service is terminated under the applicable return
policy. Information about Nextel's return policy, if
applicable, will be made available to customer at
the place of sale and will become a part of this
Customer owes to Nextel in a timely manner,
Nextel may terminate the Agreement and
Customer shall be liable to Nextel for early
termination in accordance with Section 7 below.
Nextel will apply the Deposit against any amount
owed to Nextel at the end of the first billing cycle
following the date that is one year from when
Nextel received the deposit ("Application Date"),
or, if earlier, upon termination of the Agreement or
such other time as required by law. Nextel will
return the Deposit (or any remaining balance) to
Customer within ninety (90) days (or such shorter
period as may be required by law) after termination
of the Agreement. After the Application Date and
upon Customer's request, Nextel will return to
Customer within thirty (30) days of such request
any balance remaining on the Deposit. Deposits
will be returned to Customer, in whole or in part, at
Customer's last known address. If required by law,
Nextel will forward to appropriate state authorities
any remaining balance that the postal service is
unable to deliver to Customer.
126
Agreement. Nextel may extend the Minimum Term
by any period of time during which Service was
suspended to Customer or during time on a
seasonal Service Plan. Upon completion of the
term, this Agreement shall automatically renew on
a month to month basis until the Agreement is
terminated by either Nextel or Customer upon thirty
(30) days prior notice. Nextel may, in its sole
discretion, decide not to renew this Agreement at
any time before completion of the term or any
renewal period.
the modification. The effective date of the
modification will be set forth in the written notice
provided to Customer. If Customer does not
terminate the Agreement during the sixty (60) day
period, Customer will have agreed to accept the
modification and the modification shall have
retroactive effect to its effective date.
4. USE OF SERVICE OR EQUIPMENT -
Customer shall not use the Service or the
Equipment in any unlawful manner (including, but
not limited to, use in any aircraft or motor vehicle
where prohibited by law, ordinance, or regulation),
or in a manner that may be abusive, harassing,
threatening or fraudulent. Customer is solely
responsible for all content transmitted using the
Service or the Equipment and shall not use the
Service or Equipment to communicate any (1)
harassing, threatening, defamatory, pornographic
or obscene messages; (2) unsolicited commercial
messages; or (3) unsolicited commercial and/or
bulk text or SMS messages. Customer shall not
use the Service or Equipment in a manner that
could result in damage or risk to the business,
reputation, properties, or services of Nextel or to
Nextel's subscribers, third parties or to the public
generally. Accordingly, by way of example,
Customer shall not attempt to gain unauthorized
access to the Service or any account on the
Service, use the Service to infringe the copyright of
another, or upload or transmit any "virus", "worm"
3. CHANGES TO AGREEMENT - SUBJECT TO
APPLICABLE LAW, NEXTEL MAY, AT ANY TIME
IN ITS SOLE DISCRETION, MODIFY ANY OF
THE TERMS AND CONDITIONS OF THIS
AGREEMENT, INCLUDING BUT NOT LIMITED
TO THE RATES IT CHARGES TO CUSTOMER.
NEXTEL WILL PROVIDE NOTICE TO
CUSTOMER OF ANY MATERIAL
MODIFICATION. If the modification is material and
adverse to Customer (e.g., the modification
increases the monthly Service Plan rates charged
to Customer or decreases the number of minutes
included in the Customer's monthly Service Plan)
and Customer does not agree to accept the
modification, Customer may terminate this
Agreement without incurring any liability to Nextel
for early termination by notifying Nextel within sixty
(60) calendar days (or such longer period as may
be authorized by Nextel) after the effective date of
127
Nextel® Terms and Conditions of Service
or other malicious code. Customer shall not
modify, disassemble, deinstall or alter the
Equipment in any manner, except in accordance
with the use instructions accompanying the
Equipment. Customer may not resell or lease the
Service or the Equipment to any other person or
party.
final invoice) shall become immediately due and
payable, and Customer's failure to provide timely
payment to Nextel could delay Nextel's facilitation
of Customer's request.
Number GuardSM - If Customer selected Number
GuardSM, there may be a delay in porting of
Customer's telephone number(s) to another carrier
while Customer's permission for porting is sought
by Nextel. Number GuardSM is a free service that
can be removed at any time by contacting Nextel at
1-800-639-6111.
5. NEXTEL ONLINE® SERVICES - Nextel Online®
Services consist of applications such as email,
data, information and other wireless Internet
services ("Online Applications"). Customer
acknowledges that no guarantee or assurance
exists that the Online Applications will be
compatible, or, if currently compatible, will continue
to be compatible, with Nextel's network or with
Customer's Equipment or Service. Nextel does not
endorse any Online Application, even if currently
compatible with Nextel's network or with
Customer's Equipment or Service. Nextel may, at
any time in its sole discretion, disable or
discontinue any Online Application for any reason.
Use of Nextel Online® Services requires Internet
compatible Equipment, and is subject to applicable
storage, memory or other Equipment limitations.
Change in Service/Number - Any change in the
Service or the Equipment may require additional
programming or Equipment or changes to
Numbers assigned to Customer. Customer may be
assessed a programming fee in connection with
any change requested by Customer. Nextel may,
at any time, change or remove any Number
assigned to Customer when such change is
reasonably necessary in the conduct of Nextel's
business. Customer acknowledges that Customer
has no proprietary or ownership rights or interest in
Customer's Number(s) and cannot acquire such
rights or interest through usage, publication or
otherwise. Customer may not assign its Number to
any other Equipment and shall not program any
other Number into its Equipment. In the event that
wireless number portability becomes available in
Customer's Service Area, Customer may request
that its Phone number(s) be ported to another
service provider. Upon such request, all amounts
then owed to Nextel (including damages for early
termination and any amounts that appear on the
128
Only certain Internet sites may be accessed by
Customer, and certain Nextel Online® Services
may not be available in all areas where Service is
provided.
Network Security - Nextel may take any action that
it deems necessary to (1) protect its network, its
rights or the rights of its customers and third
parties; or (2) optimize or improve its network, its
Services and the Equipment. Customer
Content - Customer may, from time to time, access
through Nextel Online® Services statements,
opinions, graphics, photos, music, services and
other information ("Content"), including Content
provided by third parties. Customer acknowledges
that Nextel offers no guarantee or assurance
regarding the accuracy, completeness,
acknowledges that such action may include,
without limitation, employing methods,
technologies, or procedures to filter or block
messages sent through Nextel Online® Services.
Nextel may, in its sole and absolute discretion, at
any time, filter "spam" or prevent "hacking,"
"viruses" or other potential harms without regard to
any Customer preference.
appropriateness or utility of the Content. Customer
also acknowledges that Nextel does not publish
and is in no way responsible for any Content that is
provided by third parties. Customer also may
establish contact with third parties through Nextel
Online® Services. Nextel is not responsible for the
actions of third parties contacted by Customer,
whether such contact was initiated by Customer or
was brought about through an embedded link on
the Equipment. Content providers and others have
proprietary interests in certain Content. Customer
shall not, and will not permit others, to reproduce,
broadcast, distribute, sell, publish, commercially
exploit or otherwise disseminate any Content in
any manner without the prior written consent of
Nextel, the Content providers, or others with
proprietary interests in such Content, as
Application Support - Nextel is often not the
developer of Online Applications that are
accessible through Nextel Online® Services.
Therefore, if Customer contacts Nextel's Customer
Care department regarding use of an Online
Application, Customer may be referred to the
customer care department of the developer of the
Online Application, and Nextel shall not be
obligated to support any such Online Application.
6. SERVICE AVAILABILITY - Service is generally
available to Customer when Customer is within the
operating range of the Nextel network or within the
range of a provider with which Nextel has a
reciprocal service arrangement ("Service Area").
Customer acknowledges that any map, diagram or
other illustration of Customer's Service Area is only
applicable.
129
Nextel® Terms and Conditions of Service
an estimate and actual service coverage may vary.
CUSTOMER'S SERVICE AREA IS SUBJECT TO
CHANGE AT ANY TIME IN NEXTEL'S SOLE
DISCRETION. Service quality and availability
within Customer's Service Area is also affected by
conditions Nextel does not control, including the
Equipment, problems associated with
interconnecting carriers, power failures, "viruses",
obstructions such as buildings or trees, tunnels,
atmospheric, geographic or topographical
conditions and other conditions. Service also may
be limited or temporarily unavailable due to system
capacity limitations or system repairs or
modifications. Nextel also may be required during
public safety emergencies or when system
capacity is otherwise limited to limit access to the
Nextel network for those customers that are not
then using the Service and connected to the
network in order to facilitate communications by
public safety organizations such as police and fire
departments. In this event, customers that have
priority access Service as part of their Service Plan
will be given access to the Nextel network before
Nextel's non-priority access customers. Nextel will
not complete calls to 900, 976 or similar numbers
for pay-per-call services. Caller identification
information may not be available for all incoming
calls. International calling may be blocked.
7. RATES AND CHARGES - Customer shall pay in
full all charges for Services provided under this
Agreement and any Service Plan that becomes
part of this Agreement, including monthly service
charges, usage charges, taxes, assessments and
any additional fees or charges imposed on
Customer or on Nextel and associated with the
Service or the Equipment. Customer is responsible
for all charges or purchases associated with
Customer's Number and Equipment whether or not
Customer was the user of the Service or
authorized its use. If Customer fails to pay any
amounts when due under this Agreement,
Customer shall be in default and Nextel shall be
entitled to exercise any remedies available to it
under this Agreement or at law or in equity.
Service Charges - Customer shall pay all charges
for Services selected by Customer as part of
Customer's Service Plan, and any additional
Services selected by Customer. Customer's
Service Plan will be offered at the rates and subject
to the conditions set forth in the Service Plan
Information provided to Customer at the time of
sale. CUSTOMER'S SERVICE PLAN
INFORMATION SHALL BE CONSIDERED PART
OF THIS AGREEMENT. Rates charged to
Customer include monthly access charges and
may include activation and other fees associated
130
with features such as voicemail and caller
to initiate a transmission and ends approximately
six (6) seconds after completion of a
identification. Monthly access charges shall begin
once Customer's Service is activated, which may
occur before Customer receives the Equipment.
communication (i.e., when Customer or another
participant releases the button) to which no
participant responds. Customer initiates a new
Direct ConnectSM or Group ConnectSM transmission
if Customer responds more than six (6) seconds
after the other participant completes a
Usage Charges - Depending on the Service Plan
selected, Customer may incur usage charges for
Services such as: wireless calling, Direct
ConnectSM, Nationwide Direct ConnectSM, Group
ConnectSM, Mobile Messaging, Nextel Online®
Services and other Services that may be offered
from time to time. Usage charges may vary
depending on how, where and when Customer
uses the Service. Customer may be assessed long
distance charges (including international calling) or
other charges for "toll-free" calls to 800, 866, 877,
888 and other toll-free numbers. Customer also
may be charged for the use of special Services
such as 411 services or call-forwarding. Airtime
charges will be assessed for the entire period
during which a call or Direct ConnectSM
communication. Nationwide Direct ConnectSM calls
use the Direct ConnectSM minutes in Customer's
plan and incur an additional access charge. Airtime
charges for Direct ConnectSM or Group ConnectSM
transmissions or Nationwide Direct ConnectSM
access are charged to the customer that initiates
the transmission and, unless a rate plan includes
unlimited transmissions or access, are calculated
by multiplying the duration of the transmission
(including the six (6) second period referred to
above) by the applicable rate and the number of
participants. Customer will not be charged for
sending or receiving call alert transmissions ("Call
Alerts"), but will be deemed to have initiated a new
Direct ConnectSM transmission if Customer
responds to a Call Alert, even if Customer
transmission is connected to the Nextel network. A
wireless call connection begins approximately
when Customer presses the button to initiate an
outgoing call or the phone starts ringing for an
incoming call and ends approximately when the
first party terminates the call. Customer shall be
responsible for all charges for incoming wireless
calls that are answered. A Direct ConnectSM or
Group ConnectSM transmission occurs
responds within six (6) seconds of receiving the
Call Alert. Text and numeric messaging will be
charged on a per message basis; however,
Customer may elect to purchase a certain number
of messages for a fixed monthly price. Any
messages in excess of Customer's allotted
approximately when Customer presses the button
131
Nextel® Terms and Conditions of Service
messages will be charged at the per message rate.
Depending on the plan, Customer may be charged
on a per kilobyte basis (one megabyte equals 1024
kilobytes and one kilobyte equals 1024 bytes), for
Customer's use of Nextel Online® Services.
Kilobytes may be used for, without limitation,
browsing the Internet, accessing Nextel Online®
Applications and for reading, sending and
responding to email. Airtime minutes allotted to
Customer under Customer's wireless calling plan
may be used in connection with certain Nextel
Online® Services. CUSTOMERS ARE CHARGED
AT LEAST ONE (1) MINUTE OF AIRTIME FOR
ALL WIRELESS CALLS AND AT LEAST SIX (6)
SECONDS OF AIRTIME FOR ALL DIRECT
CONNECTSM TRANSMISSIONS, REGARDLESS
OF LENGTH. AFTER THE INITIAL MINUTE,
AIRTIME CHARGES FOR WIRELESS CALLING
ARE ROUNDED-UP AND BILLED TO THE NEXT
SECOND OR TO THE NEXT MINUTE,
Taxes, Fees and Assessments - Customer shall
pay all federal, state, and local taxes and fees that
are imposed on transactions subject to this
Agreement. Customer shall not be responsible for
taxes and fees imposed on Nextel's net income or
property. Customer shall be responsible for all
taxes and fees (whether imposed upon Customer
or Nextel) that are measured by gross receipts
from sales made to Customer or imposed as a
per-line or per-unit charge. Applicable taxes and
fees include, but are not limited to, the following:
federal, state, and local excise taxes, sales and
transaction taxes, gross receipts taxes, utility
taxes, and statutory 911 fees. Any Customer who
is eligible for an exemption from any tax or fee
must provide Nextel with a valid and properly
executed exemption certificate for the exemption to
be effective. Customer shall provide Nextel with
the Primary Place of Use (i.e., Customer's
residential street address or primary business
address) for each unit activated on Customer's
account, and notify Nextel of any changes in such
address. Additional fees and assessments apply to
Customer's monthly Service Plan. The charges
may change and may vary depending on where
customer is located. The charges include, but are
not limited to, a Universal Service Fund
DEPENDING ON CUSTOMER'S SERVICE PLAN.
AFTER SIX (6) SECONDS, DIRECT CONNECTSM
TRANSMISSIONS ARE ROUNDED-UP AND
BILLED TO THE NEXT SECOND. DATA USAGE
FOR NEXTEL ONLINE® SERVICES IS ROUNDED
TO THE NEAREST ONE-TENTH (1/10) OF A
KILOBYTE.
assessment and a Telephone Relay Service fee.
Nextel also imposes a Federal Programs Cost
Recovery ("FPCR") fee that is not a tax or
132
government mandated, but is collected to recover
Nextel's costs for complying with Federal
difficult, if not impossible, to determine.
THEREFORE, IN THE CASE OF BREACH OR
EARLY TERMINATION OF THE AGREEMENT BY
CUSTOMER, CUSTOMER SHALL PAY TO
NEXTEL, AS LIQUIDATED DAMAGES AND NOT
AS A PENALTY (IN ADDITION TO ALL
Communications Commission ("FCC") programs
and mandates. The FPCR fee is subject to
adjustment, and Nextel will provide advance notice
to Customer through the "Nextel News" section of
Customer's bill or a bill insert of any significant
increase in the FPCR fee. Please consult the
current Nextel pricing materials, a sales consultant
or visit http://www.Nextel.com for information
regarding the FPCR fee and the current amount of
the fee. Additional fees may be added to
AMOUNTS THEN OWED TO NEXTEL), $200
FOR EACH NUMBER ASSIGNED TO
CUSTOMER'S ACCOUNT AS A REASONABLE
ESTIMATE OF THE DAMAGES INCURRED BY
NEXTEL. This is intended to maintain Nextel's
overall rate at an acceptable level despite
Customer's early termination and will be assessed
without exception unless otherwise provided in this
Agreement or by applicable law.
Customer's bill to recover Nextel's costs for funding
government programs or initiatives.
Early Termination Component of Rate Structure -
Nextel incurs a significant cost in activating Service
to Customer, including a large up-front cost in
offering Equipment to Customer. These costs are
partially recouped over the length of Customer's
Agreement with Nextel through monthly service
rate charges to Customer, which have been
established in part for this purpose. If Customer
breaches this Agreement or terminates Service for
any reason (including by porting its Phone number
to another service provider), Customer
Failure to Pay - Customer acknowledges that time
is of the essence with respect to all amounts owed
to Nextel. IF CUSTOMER HAS NOT PAID ITS
MONTHLY INVOICE IN FULL BY THE DUE
DATE, A LATE PAYMENT CHARGE OF UP TO
1.5% PER MONTH (18% ANNUALLY), OR SUCH
LESSER AMOUNT PERMITTED BY LAW, MAY
BE APPLIED TO THE TOTAL UNPAID BALANCE
DUE AND OUTSTANDING. THIS LATE
PAYMENT CHARGE IS ASSESSED TO
understands and acknowledges that Nextel will not
receive the full benefit of its Agreement with
Customer, in part, because Nextel will not continue
to receive monthly service charges from Customer.
As a result, Nextel shall incur damages that are
RECOVER COSTS FOR CUSTOMER'S FAILURE
TO PAY AND SHALL NOT CONSTITUTE
INTEREST. Nextel's acceptance of late or partial
payments (even if marked "paid in full" or similar
notations) shall not waive Nextel's right to collect
133
Nextel® Terms and Conditions of Service
the full amount due under this Agreement, plus any
additional amounts charged under this paragraph.
If Nextel obtains the services of a collection or
repossession agency or an attorney to assist in
remedying any breach of this Agreement by
Customer, including but not limited to, Customer's
nonpayment of charges, Customer shall be liable
for this expense.
credit card or debit card by any amount that was
validly assessed. If Customer fails to pay any
undisputed amount or, after a reasonable period of
time, fails to pay any amount determined by Nextel
to have been validly assessed upon Customer,
Nextel may exercise any remedies available to
Nextel under this Agreement for non-payment,
including termination of the Agreement. Customer
hereby acknowledges that he or she has read the
explanation of rates and charges set forth in this
Section 7 and understands that these rates and
charges may be assessed upon Customer, to the
extent applicable.
Disputed Charges - Customer may dispute only
those charges that Customer believes are the
result of (1) a billing error; (2) a problem related to
Customer's Service; or (3) dropped calls. To
dispute any charge, Customer must pay all
undisputed amounts when due and submit a
written notice to Nextel within ninety (90) days of
the problem or before the end of the third billing
cycle after the date upon which the problem
occurred, whichever occurs later. CUSTOMER
WAIVES THE RIGHT TO DISPUTE ANY
CHARGES FOR WHICH TIMELY NOTICE IS NOT
PROVIDED TO NEXTEL. Nextel shall resolve all
disputed charges in its sole discretion. If Nextel
determines that an error was made on Customer's
invoice, Nextel will credit Customer's account in the
amount of the error. If Nextel determines that a
disputed charge was validly assessed upon
Customer, Nextel will notify Customer and
8. BILLING - Nextel shall issue invoices for Service
and for purchases of Equipment. Nextel's invoicing
cycle is approximately thirty (30) days, but may
change from time to time. The day of the month on
which Customer receives an invoice may vary and
is subject to change. Service charges will be
invoiced to Customer in advance, and usage
charges will be invoiced in arrears. Customer may
be assessed a shipping charge for Equipment
delivered to Customer. Unless otherwise specified
in Customer's Service Plan, any unused minutes or
other allotted Services under Customer's Service
Plan will not be carried over to any other billing
cycle. If Customer's Service is terminated for any
reason (including if Customer's Number is ported)
before the end of any billing cycle, no credit or
refund will be provided for unused minutes or other
Customer must furnish the amount to Nextel within
a reasonable period of time; or, if authorized by
Customer, Nextel may instead charge Customer's
134
allotted Services and any monthly service charge
will not be prorated to the date of termination. On
occasion, Customer may be billed for Services in a
month other than the month in which Customer
used the Service. The creation of new cell sites,
Nextel's implementation of new billing technology,
delays in the reporting of international or other
roaming charges between carriers, and other
similar events may result in such delayed billing.
Nextel may bill Customer on behalf of third party
providers of Online Applications that are accessed
by Customer through the Equipment. Nextel may
retain a percentage of these charges before
providing the balance to the third party provider of
such Online Application.
account used for payment. Enrollment is for the
duration of this Agreement unless cancelled earlier
by either Customer or Nextel upon thirty (30) days
advance written notice to the other party.
Specific Form of Payment - Nextel may, at any
time and from time to time, as it deems appropriate
(e.g., following receipt of a dishonored check or
other instrument), demand that Customer make
payment by money order, cashier's check, or a
similarly secure form of payment. Nextel also may
require at any time in its sole discretion that the
Equipment be purchased for cash only. In this
case, title to the Equipment shall be transferred to
Customer only after receipt by Nextel of a cashier's
or certified check or other equally secure form of
payment in the amount required by Nextel.
9. PAYMENTS - Recurring Credit/Debit Card
Payments
Dishonored Checks - Nextel may charge Customer
up to the highest amount permitted by law for any
check or other instrument tendered by Customer
and returned unpaid by a financial institution for
any reason.
Customer may pay any amount owed to Nextel by
using a credit or debit card acceptable to Nextel. If
Customer wishes to pay all amounts in this manner
on a recurring basis, Customer must complete a
separate payment enrollment form ("Payment
Form"). Customer acknowledges that upon signing
the appropriate Payment Form, the Payment Form,
including its applicable terms and conditions, will
become a part of this Agreement. Customer shall
promptly notify Nextel of any changes to the credit
or debit card (e.g., if the card is terminated, lost,
stolen or the expiration date changes) or bank
10. SUSPENSION, LIMITATION OR
TERMINATION OF SERVICE OR THIS
AGREEMENT - General - Nextel may limit,
suspend or terminate Customer's Service or this
Agreement at any time and without providing
notice to Customer if: (1) Customer fails to pay any
charges (including, without limitation, any charges
assessed on behalf of third parties) when due
135
Nextel® Terms and Conditions of Service
under this Agreement; (2) Customer behaves in an
abusive, derogatory, or otherwise unreasonable
manner to any Nextel employee, representative or
agent; (3) Nextel has reason to believe that
department, provide Nextel with any
documentation and information that it requests and
otherwise cooperate with Nextel in the
investigation of such incident. If Nextel terminates
Service to Customer, and Service is not
reconnected within thirty (30) calendar days, all
amounts owed to Nextel (including any damages
for early termination) shall become immediately
due and payable.
Customer's Service is being used in a fraudulent
manner or for an illegal purpose (such as unusual
activity levels or calling patterns); (4) Customer's
Service is being used in a way that adversely
affects other Customers' Service or Nextel's
business operations; (5) Customer provides Credit
Information that is false, inaccurate, dated or
cannot be verified or Customer becomes insolvent
or subject to any proceeding under the Bankruptcy
Code or similar laws; (6) Nextel discovers that
Customer is underage or does not otherwise
possess the capacity or the authorization to enter
into this Agreement; (7) Customer's use of the
Service or Equipment exceeds limitations or
violates any restrictions placed on Customer's
account or otherwise breaches this Agreement; or
(8) Nextel, in its sole discretion, believes action is
required to protect its interests or the interests of
Customer or its other customers. NEXTEL SHALL
NOT BE LIABLE TO CUSTOMER OR TO ANY
OTHER PARTY FOR EXERCISING OR FAILING
TO EXERCISE ITS RIGHTS UNDER THIS
Reactivation - Nextel may, but is not required to,
reactivate Service to Customer after Service has
been suspended or terminated in accordance with
the previous subsection. Before Service may be
reactivated, Customer must pay to Nextel all past
due amounts plus a reconnection charge equal to
$25.00 per Number, plus applicable taxes. Nextel
may modify the terms of Service before
reactivating Service to Customer and may require
Customer to provide Nextel with an initial Deposit
or an additional Deposit.
11. RELEASE OF CUSTOMER INFORMATION -
Privacy - Wireless systems use radio channels to
transmit communications that may be accidentally
or intentionally intercepted. Although federal and
state laws may make it illegal for third parties to
listen in on Customer's Service, privacy cannot be
guaranteed. NEXTEL SHALL NOT BE LIABLE TO
SECTION TO LIMIT, SUSPEND OR TERMINATE
SERVICE OR THE AGREEMENT. If Customer's
Service is subject to fraudulent use, Customer
shall immediately notify Nextel's Customer Care
136
CUSTOMER OR TO ANY THIRD PARTY FOR
EAVESDROPPING ON OR INTERCEPTION OF
COMMUNICATIONS MADE WHILE USING THE
SERVICE OR THE EQUIPMENT.
GPS-enabled. The information available to
emergency service providers may also be limited if
Customer's number or numbers are in the process
of being ported. Customer acknowledges that
E911 service is not available in all areas, is not
completely reliable and is further limited when
using non-GPS enabled Equipment or during the
number porting process. Customer consents to
Nextel's disclosure of Customer information to
governmental and public safety authorities in
response to emergencies. This information may
include, but is not limited to, Customer's name,
address, Number, and the location of the user of
the Service at the time of call.
911 or Other Emergency Calls - The Service does
not interact with 911 and other emergency services
in the same manner as non-wireless or landline
telephone services. Depending on Customer's
location, the type of Equipment being used, the
type of equipment being utilized by any applicable
emergency services provider, and the
circumstances and conditions of a particular call,
Customer's phone number and/or location may not
be identifiable to emergency services providers
and Customer may not be connected to the
appropriate emergency services provider. In
certain circumstances, a 911 call may be routed to
a state patrol dispatcher. Nextel is deploying
wireless E911 compatible Equipment that meets
applicable FCC requirements and that is designed
to help public safety authorities locate users of the
Service who make 911 calls. However, E911
service that is compatible with the FCC technical
requirements is not available in all areas, and even
in those areas where it is available, it is not entirely
reliable. Moreover, if Customer's Equipment is not
GPS-enabled, emergency services personnel may
have much less precise location information about
the Customer, compared to the information
Access, Use and Disclosure of Customer
Information and Communications - Customer
acknowledges and agrees that Nextel may access,
use, and disclose to third parties, any information
whether personally identifying information, or
"customer proprietary network information"
("CPNI") within the meaning of 47 U.S.C. § 222
and its implementing regulations ("CPNI
Regulations") that Nextel collects, possesses or
develops about Customer to: (1) provide Customer
with Equipment, Service, or customer support; (2)
conduct marketing activities in accordance with
applicable law (customer may opt out of any such
marketing by contacting Nextel); (3) enable
Customer to switch to a new service provider
(either Nextel or another service provider) while
available to them if Customer's Equipment was
137
Nextel® Terms and Conditions of Service
retaining the same phone number; (4) list
Customer's contact information (e.g., name,
address, and Number) in a telephone or subscriber
directory, or include such information in a directory
assistance service; (5) provide handset-based or
network-based geographic information services via
Nextel-provided or third party software
Applications; (6) comply with applicable law; or (7)
respond to emergencies. Customer acknowledges
that any information that identifies Customer (e.g.,
Customer's name and Number) and calls made by
Customer may appear on the Equipment or bill of a
person or party that receives Customer's call.
Nextel may access, use, disclose, record or
monitor any communications to or from Customer
or any other person to protect Nextel's rights or
property or those of other customers, as permitted
by law.
information (i.e., the geographic coordinates of the
Equipment) may be accessed, used, or disclosed
in connection with the Service. For any geographic
information service that is governed by the CPNI
regulations or a similar law, Nextel will provide
Customer with a separate notice and opportunity to
consent to the access, use, and disclosure of
geographic information. CUSTOMER SHALL
HOLD HARMLESS AND INDEMNIFY NEXTEL
AGAINST ANY AND ALL CLAIMS, LOSSES,
EXPENSES, DEMANDS, ACTIONS, OR CAUSES
OF ACTION (INCLUDING ALL ACTIONS BY
THIRD PARTIES) ARISING OUT OF A BREACH
OF CUSTOMER'S OBLIGATION TO NOTIFY
USERS AS SET FORTH IN THIS SECTION OR
CUSTOMER'S USE OF ANY GEOGRPAHIC
INFORMATION SERVICE OR LOCATION
INFORMATION.
Geographic Information Services - Consistent with
the foregoing, Customer acknowledges and agrees
that Nextel or a third party application service
provider may access, use, and disclose to third
parties the geographic location of Customer's
Equipment to provide Customer with any
geographic information service which Customer
accesses through the Service or Equipment. If
Customer utilizes any such service and there are
additional users on Customer's account, Customer
shall clearly, conspicuously, and regularly notify all
individual users of the Service that location
12. EQUIPMENT - Customer shall provide Nextel
with an initial payment in the amount required by
Nextel, to be applied towards any amount owed to
Nextel one (1) year from the effective date of the
Agreement. Customer acknowledges that Nextel is
not responsible for the Equipment or its installation.
Nextel is not responsible for the operation, quality
of transmission, or, unless separate maintenance
arrangements have been made between Nextel
and Customer, for maintenance of the Equipment.
Customer further acknowledges that Equipment
purchased from Nextel is not compatible with and
138
will not support services provided by other wireless
carriers, except for those services provided by an
entity operating compatible iDEN equipment or in
connection with roaming to certain countries
outside of the United States. NEXTEL SHALL NOT
BE LIABLE FOR ANY DAMAGES (INCLUDING
DAMAGE TO THE EQUIPMENT) RESULTING
FROM INSTALLATION OF THE EQUIPMENT BY
CUSTOMER OR ANY THIRD PARTY. UPON
CUSTOMER'S ACCEPTANCE OF DELIVERY OF
THE EQUIPMENT, ALL RISK OF LOSS,
DAMAGE, THEFT, OR DESTRUCTION TO THE
EQUIPMENT SHALL BE BORNE BY THE
CUSTOMER. NO LOSS, DAMAGE, THEFT, OR
DESTRUCTION OF THE EQUIPMENT, IN
WHOLE OR IN PART, SHALL IMPAIR
CUSTOMER'S OBLIGATIONS UNDER THIS
AGREEMENT, INCLUDING, WITHOUT
Protect coverage, Customer will be assessed a
monthly charge, which Nextel will remit to Signal
on Customer's behalf. Any requests for information
or claims regarding Direct Protect shall be directed
to Signal. Customer acknowledges that a summary
of coverage is available at www.nextel.com, which
information is also available by calling Signal at
1-888-352-9182.
Lost or Stolen Equipment - If Customer's
Equipment is lost or stolen, Customer agrees to:
(1) notify Nextel within two calendar days by calling
Nextel's Customer Care department; (2) provide
Nextel with any documentation and information
that it requests; and (3) otherwise cooperate with
Nextel in the investigation of such incident.
13. DISCLAIMER OF WARRANTIES - NEXTEL
MAKES NO REPRESENTATIONS OR
LIMITATION, CUSTOMER'S RESPONSIBILITY
FOR THE PAYMENT OF SERVICE CHARGES
DUE UNDER THE AGREEMENT.
WARRANTIES, STATUTORY, EXPRESS OR
IMPLIED, INCLUDING, WITHOUT LIMITATION,
ANY WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE
OR NON-INFRINGEMENT CONCERNING
CUSTOMER'S SERVICE OR THE EQUIPMENT.
NEXTEL DOES NOT AUTHORIZE ANYONE TO
MAKE ANY REPRESENTATION OR WARRANTY
ON ITS BEHALF, AND CUSTOMER SHOULD
NOT RELY ON ANY SUCH STATEMENT(S). ANY
STATEMENTS MADE IN PACKAGING,
Insurance - Customer may purchase Direct Protect
insurance ("Direct Protect") to protect Customer
against loss, theft, incidental damage or accidents
involving Customer's Equipment. However, Direct
Protect is not available for certain Equipment.
Customer acknowledges that Direct Protect
insurance is provided by The Signal
Telecommunications Insurance Services ("Signal")
and not by Nextel. If Customer selects Direct
MANUALS OR OTHER DOCUMENTS, OR BY
139
Nextel® Terms and Conditions of Service
ANY NEXTEL EMPLOYEES, AGENTS OR
REPRESENTATIVES, ARE PROVIDED FOR
INFORMATIONAL PURPOSES ONLY AND NOT
AS WARRANTIES BY NEXTEL OF ANY KIND.
CUSTOMER ASSUMES ALL RESPONSIBILITY
FOR USE OF THE SERVICE AND THE QUALITY
AND PERFORMANCE OF THE EQUIPMENT.
CUSTOMER ACKNOWLEDGES THAT SERVICE
MAY NOT BE ERROR-FREE AND THAT
Service by Nextel or any other action taken by
Nextel in its sole discretion intended to protect the
Nextel wireless network, systems, and the rights or
property of Nextel, its Customers, or others from
"hacking," "spamming," "viruses" or other potential
harms that Nextel believes may adversely impact
its network or systems; (4) the availability or use of
Nextel Online® Services, including but not limited
to, the compatibility or use of Online Applications or
Content, whether or not supported by Nextel, or
any contact with third parties through the use of
Nextel Online® Services; (5) any damage or
personal injury allegedly caused by use of the
Equipment or Service; (6) any other damage due
directly or indirectly to causes beyond Nextel's
control, including, but not limited to, any act or
omission of any carrier or service provider other
than Nextel; or (7) acts of God, acts of public
enemies, acts of the government, acts or failure to
act of Customer, its agents, employees or
INTERRUPTIONS WILL LIKELY OCCUR FROM
TIME TO TIME. NEXTEL DOES NOT
MANUFACTURE THE EQUIPMENT AND ANY
STATEMENT REGARDING THE EQUIPMENT
SHOULD NOT BE INTERPRETED AS A
WARRANTY. THIS SECTION SHALL SURVIVE
TERMINATION OF THIS AGREEMENT.
14. LIMITATION OF LIABILITY AND REMEDIES
FOR BREACH - Nextel shall not be liable for: (1)
any deficiency in the Service, including, but not
limited to, mistakes, omissions, interruptions
(including, among others, interruptions caused by
Equipment or facilities failure or shortages), errors,
failures to transmit, delays or defects, network
problems, lack of coverage or network capacity,
dropped calls, inability to access the Service or
inability to place or receive calls or problems of
unauthorized access; (2) the unavailability or any
failure or delay in delivery of the Equipment or the
cancellation of any orders of Equipment by the
manufacturer; (3) any suspension or termination of
subcontractors, fires, floods, epidemics, quarantine
restrictions, corrosive substances in the air or other
hazardous environmental conditions, strikes,
freight embargoes, inability to obtain materials or
services, commotion, war, terrorism, unusually
severe weather conditions or default of Nextel's
subcontractors.
140
WITHOUT LIMITING THE FOREGOING,
UNDER CERTAIN CIRCUMSTANCES, SOME
JURISDICTIONS MAY NOT RECOGNIZE OR
GIVE EFFECT, IN WHOLE OR IN PART, TO
WARRANTY DISCLAIMERS AND/OR
NEXTEL'S SOLE LIABILITY FOR SERVICE
DISRUPTION, WHETHER CAUSED BY THE
NEGLIGENCE OF NEXTEL OR OTHERWISE, IS
LIMITED TO A CREDIT ALLOWANCE OF NOT
MORE THAN THE PROPORTIONATE CHARGE
TO CUSTOMER FOR THE PERIOD OF SERVICE
DISRUPTION. EXCEPT AS OTHERWISE SET
FORTH IN THE PRECEDING SENTENCE, IN NO
EVENT SHALL NEXTEL BE LIABLE FOR
LIMITATIONS OF REMEDIES FOR BREACH;
AND THEREFORE, TO THE EXTENT THAT THE
DISCLAIMER SET FORTH IN SECTION 13 AND
THE LIMITATION OF REMEDIES IN SECTION 14
ARE NOT PERMITTED BY APPLICABLE LAW,
THEY WILL NOT APPLY TO CUSTOMER OR
SHALL ONLY APPLY TO THE EXTENT
ACTUAL DAMAGES OR FOR CONSEQUENTIAL,
INCIDENTAL, SPECIAL OR OTHER INDIRECT
DAMAGES CAUSED BY ITS NEGLIGENCE OR
OTHERWISE, NOR FOR ECONOMIC LOSS,
PERSONAL INJURIES OR PROPERTY DAMAGE
SUSTAINED BY CUSTOMER OR ANY THIRD
PARTIES. IF CUSTOMER IS PROVIDED WITH A
CREDIT ALLOWANCE UNDER THIS SECTION,
NEXTEL SHALL BE SUBROGATED TO ANY AND
ALL RIGHTS THAT CUSTOMER MAY HAVE
AGAINST ANY THIRD PARTY AS A RESULT OF
CUSTOMER'S LOSS OR EXPENSE, INCLUDING
BUT NOT LIMITED TO, ANY RIGHT CUSTOMER
MAY HAVE UNDER THE TELEPHONE
PERMITTED BY SUCH APPLICABLE LAW.
15. INDEMNIFICATION - Customer shall
indemnify, defend, and hold Nextel harmless from
any violation by Customer of any applicable law or
regulation. Customer will further indemnify Nextel
for any claim or demand, including reasonable
attorneys' fees, made by any third party due to or
arising out of: (1) information or Content that
Customer submits, posts, transmits or makes
available through the Service; (2) Customer's use
of the Service or Equipment; (3) Customer's
connection to the Service or Equipment; (4)
Customer's violation of this Agreement; or (5)
Customer's violation of any rights of a third party.
CONSUMER PROTECTION ACT. THIS SECTION
14 SHALL SURVIVE TERMINATION OF THIS
AGREEMENT.
16. DISPUTE RESOLUTION - THIS SECTION
PROVIDES FOR THE RESOLUTION OF MOST
DISPUTES OR CLAIMS THROUGH
ARBITRATION INSTEAD OF COURT TRIALS
141
Nextel® Terms and Conditions of Service
AND CLASS ACTIONS. CUSTOMER SHOULD
READ THIS SECTION CAREFULLY;
ARBITRATION IS FINAL, BINDING AND
SUBJECT TO ONLY VERY LIMITED REVIEW BY
A COURT.THIS SECTION GOVERNING
DISPUTES SHALL SURVIVE TERMINATION OF
THIS AGREEMENT.
CLAIM; AND (3) THE RELIEF SOUGHT ("NOTICE
TO ARBITRATE"). SEND NOTICE TO
ARBITRATE TO: NEXTEL GENERAL COUNSEL,
ARBITRATION OFFICE, 2001 EDMUND HALLEY
DRIVE, RESTON, VIRGINIA 20191. BOTH
PARTIES AGREE TO MAKE REASONABLE
ATTEMPTS TO RESOLVE ANY SUCH DISPUTE;
HOWEVER, IF THE PARTIES CANNOT
Mandatory Arbitration - CUSTOMER AND
NEXTEL AGREE TO ARBITRATE ANY CLAIM,
CONTROVERSY OR DISPUTE ARISING UNDER
OR RELATED TO THIS AGREEMENT OR ANY
EQUIPMENT USED IN CONNECTION WITH THE
SERVICE (OR ANY PRIOR ORAL OR WRITTEN
AGREEMENT FOR WIRELESS SERVICE WITH
NEXTEL) EXCEPT THAT CUSTOMER OR
NEXTEL MAY BRING AN INDIVIDUAL ACTION IN
SMALL CLAIMS COURT. CUSTOMER AND
NEXTEL ACKNOWLEDGE THAT THIS
AGREEMENT EVIDENCES A TRANSACTION IN
INTERSTATE COMMERCE AND THAT THE
FEDERAL ARBITRATION ACT SHALL GOVERN
THE INTERPREATION AND ENFORCEMENT OF
THIS ARBITRATION PROVISION. TO INITIATE
ARBITRATION, CUSTOMER OR NEXTEL MUST
FIRST SEND A WRITTEN NOTICE, VIA
RESOLVE THE DISPUTE WITHIN FORTY-FIVE
(45) DAYS OF RECEIPT OF NOTICE TO
ARBITRATE, THEN AN ARBITRATION CLAIM
MAY COMMENCE. ANY ARBITRATION
INITIATED UNDER THIS AGREEMENT SHALL
BE ADMINISTERED BY THE AMERICAN
ARBITRATION ASSOCIATION ("AAA") IN
ACCORDANCE WITH ITS WIRELESS INDUSTRY
ARBITRATION RULES (AND THE AAA
SUPPLEMENTAL PROCEDURES FOR
CONSUMER RELATED DISPUTES AS THEY
MAY BE APPLICABLE), AS MODIFIED BY THIS
AGREEMENT. INFORMATION CONCERNING
THE AAA, ITS WIRELESS INDUSTRY
ARBITRATION RULES AND OTHER
INFORMATION CONCERNING ARBITRATION
PROCEDURES AND FEES CAN BE FOUND BY
CALLING THE AAA AT 1-800-778-7879 OR
VISITING ITS WEBSITE AT http://www.adr.org.
CERTIFIED MAIL, TO THE OTHER PARTY
INDICATING ITS INTENT TO ARBITRATE,
WHICH NOTICE SHALL INCLUDE: (1) A
DESCRIPTION OF THE FACTS; (2) A
DESCRIPTION OF THE NATURE OF THE
142
ANY ARBITRATION SHALL BE CONDUCTED BY
A SINGLE NEUTRAL ARBITRATOR. CUSTOMER
AND NEXTEL SHALL COOPERATE IN GOOD
FAITH TO SELECT THE ARBITRATOR WITHIN
THIRTY (30) CALENDAR DAYS OF THE
COMMENCEMENT OF ANY ARBITRATION
PROCEEDING. IF CUSTOMER AND NEXTEL
CANNOT AGREE UPON A NEUTRAL
ADDRESS IS LOCATED. ALL ADMINISTRATIVE
COSTS AND FEES OF ARBITRATION SHALL BE
BORNE EQUALLY BY CUSTOMER AND
NEXTEL, EXCEPT IF THE CLAIM IS LESS THAN
$1000, CUSTOMER WILL BE OBLIGATED TO
PAY ONLY $25. FOR CLAIMS OVER $1,000 BUT
UNDER $75,000, CUSTOMER WILL BE
REQUIRED TO PAY ITS SHARE OF
ARBITRATOR WITHIN THE THIRTY DAY
PERIOD, THEN EITHER PARTY MAY REQUEST
THAT THE AAA APPOINT, IN ITS SOLE
ARBITRATION FEES, BUT NO MORE THAN THE
EQUIVALENT COURT FILING FEE FOR A
COURT ACTION FILED IN THE JURISDICTION
WHERE CUSTOMER'S BILLING ADDRESS IS
LOCATED. CUSTOMER AND NEXTEL SHALL
EACH BEAR THE EXPENSES OF THEIR OWN
COUNSEL, EXPERTS, WITNESSES AND THE
PREPARATION AND PRESENTATION OF
EVIDENCE IN CONNECTION WITH ANY
ARBITRATION.
DISCRETION, A NEUTRAL ARBITRATOR.
CUSTOMER AND NEXTEL FURTHER AGREE
THAT NO ARBITRATOR SHALL HAVE THE
AUTHORITY TO AWARD ANY RELIEF OR
REMEDY IN EXCESS OF OR CONTRARY TO
WHAT IS PROVIDED IN THIS AGREEMENT,
EXCEPT WHERE SUCH PROVISION IS NOT
PERMITTED UNDER APPLICABLE LAW. THE
ARBITRATOR'S DECISION AND AWARD SHALL
BE FINAL AND BINDING, AND JUDGMENT ON
THE AWARD RENDERED BY THE ARBITRATOR
MAY BE ENTERED IN ANY COURT HAVING
JURISDICTION. THE LAW THAT IS APPLIED TO
THIS AGREEMENT ALSO SHALL BE APPLIED IN
ANY ARBITRATION PROCEEDING. UNLESS
THE CUSTOMER AND NEXTEL OTHERWISE
AGREE, ANY ARBITRATION SHALL BE
Waiver of Jury Trial and Class Actions - BY
ENTERING INTO THIS AGREEMENT,
CUSTOMER AND NEXTEL ACKNOWLEDGE
AND AGREE TO WAIVE CERTAIN RIGHTS TO
LITIGATE DISPUTES IN COURT, TO RECEIVE A
JURY TRIAL OR TO PARTICIPATE AS A
PLAINTIFF OR AS A CLASS MEMBER IN ANY
CLAIM ON A CLASS OR CONSOLIDATED BASIS
OR IN A REPRESENTATIVE CAPACITY.
CUSTOMER AND NEXTEL BOTH AGREE THAT
ANY ARBITRATION WILL BE CONDUCTED ON
AN INDIVIDUAL AND NOT ON A
CONDUCTED IN THE COUNTY SEAT OF THE
COUNTY IN WHICH CUSTOMER'S BILLING
143
Nextel® Terms and Conditions of Service
CONSOLIDATED, CLASS-WIDE OR
Agreement without obtaining Customer's consent
or providing notice to Customer. Nextel shall be
released from all liability upon assignment of this
Agreement. Customer shall continue to be bound
by the terms of this Agreement following
assignment.
REPRESENTATIVE BASIS AND THAT IF
ARBITRATION IS NOT CONDUCTED ON AN
INDIVIDUAL BASIS, THIS SECTION 16 SHALL
BE DEEMED NULL AND VOID. THE
ARBITRATOR MAY AWARD INJUNCTIVE
RELIEF ONLY IN FAVOR OF THE INDIVIDUAL
PARTY SEEKING RELIEF AND ONLY TO THE
EXTENT NECESSARY TO PROVIDE RELIEF
WARRANTED BY THAT PARTY'S INDIVIDUAL
CLAIM. IF FOR ANY REASON THE
Nextel Associates - Nextel's subsidiaries, affiliates
and certain third party service providers (the
"Nextel Associates") may provide wireless
communication services in support of Nextel from
time to time. All rights and protections afforded to
Nextel by this Agreement are also afforded to the
Nextel Associates.
ARBITRATION CLAUSE SET FORTH IN THIS
AGREEMENT IS DEEMED INAPPLICABLE OR
INVALID, OR TO THE EXTENT THE
ARBITRATION CLAUSE ALLOWS FOR
Notice - Notice to Customer shall be considered
delivered if sent by U.S. Mail addressed to the
most current address on file for Customer
(effective three (3) days following deposit in U.S.
Mail) or by electronic means such as email or text
messaging (effective immediately upon
transmission). Written notice to Nextel must be
sufficient to identify Customer and the Service and
shall be considered delivered when directed to
Nextel Customer Care department and received by
Nextel. Oral and electronic notice to Nextel shall be
considered delivered on the date reflected in
Nextel's records. To ensure receipt of notice,
Customer shall notify Nextel of any changes in
Customer's email or mailing address.
LITIGATION OF DISPUTES IN COURT,
CUSTOMER AND NEXTEL BOTH WAIVE, TO
THE FULLEST EXTENT ALLOWED BY LAW,
ANY RIGHT TO PURSUE OR PARTICIPATE AS
A PLAINTIFF OR AS A CLASS MEMBER IN ANY
CLAIM ON A CLASS OR CONSOLIDATED BASIS
OR IN A REPRESENTATIVE CAPACITY.
17. MISCELLANEOUS - Assignment - Customer
may not assign all or any part of this Agreement
(including any of its rights and duties under the
Agreement) or sell or lease the Service to others
without Nextel's prior written consent. Nextel may
assign all or any part of this Agreement to any
successor or any other entity capable of
performing Nextel's obligations under this
144
Limitation on Third Party Beneficiaries - This
Agreement is not for the benefit of any third party
other than the Nextel Associates.
Governing Law - The laws of the state associated
with the area code assigned to Customer's Number
will govern this Agreement, without regard to the
conflicts of laws rules of that state. This Agreement
is also subject to applicable federal laws and
federal or state regulations or tariffs
Entire Agreement - This Agreement and the
policies to which it refers (e.g., Return Policy, Plan
Information, and Payment Forms, to the extent
such documentation may be applicable), form the
entire Agreement between Customer and Nextel.
There are no oral or written agreements between
Customer and Nextel other than as set forth in this
Agreement. If Customer is a business, Nextel shall
not be bound by the terms and conditions included
in Customer's purchase orders or elsewhere,
unless expressly agreed to in writing by a duly
authorized officer of Nextel. If any provision of this
Agreement is found to be illegal or otherwise
invalid, the remainder of this Agreement will remain
enforceable. If, at any time, Nextel fails to enforce
any right or remedy under this Agreement
(including, but not limited to, a waiver of Nextel's
right to written notice under the Agreement), Nextel
shall retain the right to enforce such right or
remedy at a later time.
145
•
•
United States Federal Communications
Commission, Code of Federal Regulations; 47
CFR part 2 sub-part J.
Safety and General
Information
IMPORTANT INFORMATION ON SAFE AND
EFFICIENT OPERATION.
American National Standards Institute (ANSI) /
Institute of Electrical and Electronics Engineers
(IEEE). C95. 1-1992.
READ THIS INFORMATION BEFORE USING
YOUR INTEGRATED MULTI-SERVICE
PORTABLE RADIO.
•
•
•
Institute of Electrical and Electronics Engineers
(IEEE). C95. 1-1999 Edition.
International Commission on Non-Ionizing
Radiation Protection (ICNIRP) 1998.
RF Operational
Characteristics
Your radio product contains a radio frequency
transmitter to convey the information you wish to
send as well as occasional automatic signals used
to sustain connection to the wireless network, and
a receiver which enables you to receive
communication and connection information from
the network.
Ministry of Health (Canada). Safety Code 6.
Limits of Human Exposure to Radiofrequency
Electromagnetic Fields in the Frequency Range
from 3 kHz to 300 GHz, 1999.
•
•
Australian Communications Authority
Radiocommunications (Electromagnetic
Radiation - Human Exposure) Standard 2003.
ANATEL, Brasil Regulatory Authority, Resolution
256 (April 11, 2001) “additional requirements for
SMR, cellular and PCS product certification.”
Portable Radio Product
To assure optimal radio product performance
and make sure human exposure to radio
frequency electromagnetic energy is within the
guidelines set forth in the above standards,
always adhere to the following procedures:
Operation and EME Exposure
Your Motorola radio product is designed to comply
with the following national and international
standards and guidelines regarding exposure of
human beings to radio frequency electromagnetic
energy (EME):
146
Portable Radio Product Operation and EME Exposure
•
•
Phone or Two-way radio mode: one inch (2.5
cm)
Phone Operation
When placing or receiving a phone call, hold your
radio product as you would a wireline telephone.
Speak directly into the microphone.
Data operation using any data feature with or
without an accessory cable: one inch (2.5
cm)
Two-way radio operation
Antenna Care
Use only the supplied or an approved
replacement antenna. Unauthorized antennas,
modifications, or attachments could damage the
radio product and may violate FCC regulations.
When using your radio product as a
traditional two-way radio, hold the
radio product in a vertical position
with the microphone one to two
inches (2.5 to 5 cm) away from the lips.
DO NOT hold the antenna when the radio
product is “IN USE”. Holding the antenna affects
call quality and may cause the radio product to
operate at a higher power level than needed.
Body-worn operation
To maintain compliance with FCC RF exposure
guidelines, if you wear a radio product on your
body when transmitting, always place the radio
product in a Motorola approved clip, holder,
holster, case or body harness for this product.
Use of non-Motorola-approved accessories may
exceed FCC RF exposure guidelines. If you do
not use a Motorola approved body-worn
accessory and are not using the radio product
in the intended use positions along side the
head in the phone mode or in front of the face
in the two-way radio mode, then ensure the
antenna and the radio product are kept the
following minimum distances from the body
when transmitting
Approved Accessories
For a list of approved Motorola accessories call
1-800-453-0920, or visit our website at
www.motorola.com/iden.
147
Safety and General Information
ALL MODELS WITH FCC ID AZ489FT5828 MEET THE
GOVERNMENT’S REQUIREMENTS FOR EXPOSURE
TO RADIO WAVES.
body) as required by the FCC for each model. The highest
SAR value for this model phone when tested for use at the
ear is 1.41 W/kg and when tested on the body, as
described in this user guide, is 1.45 W/kg during packet
data transmission. (Body-worn measurements differ
among phone models, depending upon available
accessories and FCC requirements.)2
Your wireless phone is a radio transmitter and receiver. It
is designed and manufactured not to exceed the emission
limits for exposure to radiofrequency (RF) energy set by
the Federal Communications Commission of the U.S.
Government. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for
the general population. The guidelines are based on
standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons,
regardless of age and health.
While there may be differences between the SAR levels of
various phones and at various positions, they all meet the
government requirement for safe exposure.
The FCC has granted an Equipment Authorization for this
model phone with all reported SAR levels evaluated as in
compliance with the FCC RF exposure guidelines. SAR
information on this model phone is on file with the FCC
and can be found under the Display Grant section of
http://www.fcc.gov/oet/fccid after searching on FCC ID
AZ489FT5828.
The exposure standard for wireless mobile phones
employs a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit set by the FCC is
Additional information on Specific Absorption Rates (SAR)
can be found on the Cellular Telecommunications Industry
Association (CTIA) web-site at http://www.wow-com.com.
1
1.6W/kg. Tests for SAR are conducted using standard
operating positions reviewed by the FCC with the phone
transmitting at its highest certified power level in all tested
frequency bands. Although the SAR is determined at the
highest certified power level, the actual SAR level of the
phone while operating can be well below the maximum
value. This is because the phone is designed to operate at
multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a
wireless base station antenna, the lower the power output.
1 In the United States and Canada, the SAR limit for
mobile phones used by the public is 1.6 watts/kg (W/kg)
averaged over one gram of tissue. The standard
incorporates a substantial margin of safety to give
additional protection for the public and to account for any
variations in measurements.
Before a phone model is available for sale to the public, it
must be tested and certified to the FCC that is does not
exceed the limit established by the government-adopted
requirement for safe exposure. The tests are performed in
positions and locations (e.g., at the ear and worn on the
2
The SAR information reported to the FCC includes the
FCC-accepted Motorola testing protocol, assessment
procedure, and measurement uncertainty range for this
product.
148
Electro Magnetic Interference/Compatibility
Electro Magnetic
Interference/Compatibility
Medical Devices
Pacemakers
Note: Nearly every electronic device is
susceptible to electromagnetic
interference (EMI) if inadequately
shielded, designed or otherwise
configured for electromagnetic
compatibility.
The Advanced Medical Technology Association
(AdvaMed) recommends that a minimum
separation of 6 inches (15 cm) be maintained
between a handheld wireless radio product and a
pacemaker. These recommendations are
consistent with those of the U.S. Food and Drug
Administration.
Facilities
Persons with pacemakers should:
To avoid electromagnetic interference and/or
compatibility conflicts, turn off your radio product in
any facility where posted notices instruct you to do
so. Hospitals or health care facilities may be using
equipment that is sensitive to external RF energy.
•
ALWAYS keep the radio product more than 6
inches (15 cm) from their pacemaker when the
radio product is turned ON.
•
•
Not carry the radio product in a breast pocket.
Use the ear opposite the pacemaker to minimize
the potential for interference.
Aircraft
When instructed to do so, turn off your radio
product when on board an aircraft. Any use of a
radio product must be in accordance with
•
Turn the radio product OFF immediately if you
have any reason to suspect that interference is
taking place.
applicable regulations per airline crew instructions.
Hearing Aids
Some digital wireless radio products may interfere
with some hearing aids. In the event of such
interference, you may want to consult your hearing
aid manufacturer to discuss alternatives.
149
Safety and General Information
Other Medical Devices
Operational Warnings
If you use any other personal medical device,
consult the manufacturer of your device to
determine if it is adequately shielded from RF
energy. Your physician may be able to assist you
in obtaining this information.
!
For Vehicles with an Air
Bag
Do not place a portable radio product in the area
over the air bag or in the air bag deployment area.
Air bags inflate with great force. If a portable radio
is placed in the air bag deployment area and the air
bag inflates, the radio product may be propelled
with great force and cause serious injury to
occupants of the vehicle.
Use While Driving
Check the laws and regulations on the use of radio
products in the area where you drive. Always obey
them.
When using the radio product while driving, please:
Potentially Explosive Atmospheres
•
•
•
Give full attention to driving and to the road.
Use hands-free operation, if available.
Pull off the road and park before making or
answering a call if driving conditions so require.
Turn off your radio product prior to entering any
area with a potentially explosive atmosphere,
unless it is a radio product type especially qualified
for use in such areas as “Intrinsically Safe” (for
example, Factory Mutual, CSA, or UL approved).
Do not remove, install, or charge batteries in such
areas. Sparks in a potentially explosive
atmosphere can cause an explosion or fire
resulting in bodily injury or even death.
Note: The areas with potentially explosive
atmospheres referred to above include
fueling areas such as below decks on
boats, fuel or chemical transfer or
storage facilities, areas where the air
contains chemicals or particles, such
150
Operational Cautions
as grain, dust or metal powders, and
any other area where you would
normally be advised to turn off your
vehicle engine. Areas with potentially
explosive atmospheres are often but
not always posted.
Cleaning and Drying Considerations
Using a leather carry case may help protect the
surfaces and help prevent liquids (e.g., rain) from
entering into the interior of the radio product. This
product is not water proof, and exposing the unit to
liquids may result in permanent damage to the unit.
Blasting Caps and Areas
If your radio product interior gets wet, then do not
try to accelerate drying with the use of an oven or a
dryer as this will damage the radio product and
void the warranty. Instead, do the following:
To avoid possible interference with blasting
operations, turn off your radio product when you
are near electrical blasting caps, in a blasting area,
or in areas posted: “Turn off two-way radio”. Obey
all signs and instructions.
1 Immediately power off the radio product.
2 Remove Battery and SIM card (if so equipped)
from radio product.
Operational Cautions
3 Shake excess liquid from radio product.
!
4 Place the radio product and battery in an area
that is at room temperature and has good air
flow.
5 Let the radio product, battery, and SIM card dry
for 72 hours before reconnecting the battery
and/or powering on the radio product.
Batteries
All batteries can cause property damage and/or
bodily injury, such as burns if a conductive material
such as jewelry, keys, or beaded chains touches
exposed terminals. The conductive material may
complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any
charged battery, particularly when placing it inside
a pocket, purse, or other container with metal
objects. To reduce the risk of injury, batteries
should not be exposed to fire, disassembled, or
crushed.
If the radio product does not work after following
the steps listed above, contact your dealer for
servicing information.
151
Safety and General Information
Clean the external surfaces of the radio product
with a damp cloth, using a mild solution of
dishwashing detergent and water. Some
household cleaners may contain chemicals that
could seriously damage the radio product. Avoid
the use of any petroleum-based solvent cleaners.
Also, avoid applying liquids directly on the radio
product.
•
To reduce the risk of damage to the cord or plug,
pull by the plug rather than the cord when you
disconnect the battery charger from the power
source outlet.
•
•
Do not operate any battery charger with a
damaged cord or plug — replace them
immediately.
Battery chargers may become warm during
operation, but not hot. If it becomes hot to the
touch, unplug it from the power outlet
immediately and discontinue its use.
Accessory Safety Information
Important: Save these accessory safety
instructions.
•
•
•
Use of a non-recommended attachment to a
battery charger may result in a risk of fire,
electric shock, or injury to persons.
Make sure the battery charger power cord is
located so that it will not be stepped on, tripped
over, or subjected to damage or stress.
•
Before using any battery or battery charger, read
all the instructions for and cautionary markings
on (1) the battery, (2) the battery charger, which
may include a separate wall-mounted power
supply or transformer, and (3) the radio product
using the battery.
An extension cord should not be used with any
battery charger unless absolutely necessary.
Use of an improper extension cord could result
in a risk of fire and electric shock. If an extension
cord must be used, make sure that:
•
Do not expose any battery charger to water,
rain, or snow as they are designed for indoor or
in-vehicle use only.
Warning: To reduce the risk of injury,
charge only the rechargeable
•
The pins on the plug of the extension cord are
the same number, size, and shape as those
on the plug of the charger.
The extension cord is properly wired and in
good electrical condition.
!
batteries described in “Battery” on
page 4. Other types of batteries may
burst, causing personal injury and
damage.
•
152
Accessory Safety Information
•
•
The cord size is 18AWG for lengths up to 100
feet and 16AWG for lengths up to 150 feet.
Do not operate any battery charger if it has
received a sharp blow, has been dropped, or
has been damaged in any way; take it to a
qualified service technician.
•
Do not disassemble a battery charger; take it
to a qualified service technician when service
or repair is required. Incorrect reassembly
may result in a risk of electric shock or fire.
•
•
•
•
Maximum ambient temperature around the
power supply or transformer of any battery
charger should not exceed 40°C (104°F).
The output power from the power supply or
transformer must not exceed the rating given
on the Desktop Dual-Pocket Charger.
The disconnection from the line voltage is
made by unplugging the power supply from
the AC receptacle.
To reduce risk of electric shock, unplug any
battery charger from the outlet before
attempting any maintenance or cleaning.
For optimum charging performance, turn off the
radio product while charging it in any battery
charger.
153
MOTOROLA LIMITED
WARRANTY
PRODUCTS
COVERED
LENGTH OF
COVERAGE
Note: FOR IDEN SUBSCRIBER PRODUCTS,
ACCESSORIES AND SOFTWARE
PURCHASED IN THE UNITED STATES
OR CANADA
Products as defined
above.
One (1) year from the
date of purchase by the
first consumer
purchaser of the
product.
What Does this Warranty Cover?
Subject to the exclusions contained below,
Motorola, Inc. warrants its Motorola iDEN Digital
Mobile and Portable Handsets ("Products"),
Motorola-branded or certified accessories sold for
use with these Products ("Accessories") and
Motorola software contained on CD-Roms or other
tangible media and sold for use with these
Products ("Software") to be free from defects in
materials and workmanship under normal
consumer usage for the period(s) outlined below.
This limited warranty is a consumer's exclusive
remedy, and applies as follows to new
Products, Accessories and Software
Accessories as
defined above.
One (1) year from the
date of purchase by the
first consumer
purchaser of the
product.
Products or
The balance of the
Accessories that are original warranty or
Repaired or Replaced. for ninety (90) days
from the date returned
to the consumer,
whichever is longer.
Software as defined
Ninety (90) days from
purchased by consumers in the United States
or Canada, which are accompanied by this
written warranty:
above. Applies only to the date of purchase.
physical defects in the
media that embodies
the copy of the software
(e.g. CD-ROM, or
floppy disk).
154
What is not covered? (Exclusions)
Unauthorized Service or Modification. Defects
or damages resulting from service, testing,
adjustment, installation, maintenance, alteration,
including without limitation, software changes, or
modification in any way by someone other than
Motorola, or its authorized service centers, are
excluded from coverage.
Normal Wear and Tear. Periodic maintenance,
repair and replacement of parts due to normal wear
and tear are excluded from coverage.
Batteries. Only batteries whose fully charged
capacity falls below 80% of their rated capacity and
batteries that leak are covered by this limited
warranty.
Altered Products. Products or Accessories with
(a) serial numbers or date tags that have been
removed, altered or obliterated; (b) broken seals or
that show evidence of tampering; (c) mismatched
board serial numbers; or (d) nonconforming or
non-Motorola housings, antennas, or parts, are
excluded from coverage.
Abuse & Misuse. Defects or damage that result
from: (a) improper operation, storage, misuse or
abuse, accident or neglect, such as physical
damage (cracks, scratches, etc.) to the surface of
the product resulting from misuse; (b) contact with
liquid, water, rain, extreme humidity or heavy
perspiration, sand, dirt or the like, extreme heat, or
food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or
Accessory to abnormal usage or conditions; or (d)
other acts which are not the fault of Motorola, are
excluded from coverage.
Communication Services. Defects, damages, or
the failure of Products, Accessories or Software
due to any communication service or signal you
may subscribe to or use with the Products,
Accessories or Software is excluded from
coverage.
Software Embodied in Physical Media. No
warranty is made that the software will meet your
requirements or will work in combination with any
hardware or software applications provided by third
parties, that the operation of the software products
will be uninterrupted or error free, or that all defects
in the software products will be corrected.
Use of Non-Motorola Products and
Accessories. Defects or damage that result from
the use of Non-Motorola branded or certified
Products, Accessories, Software or other
peripheral equipment are excluded from coverage.
155
MOTOROLA LIMITED WARRANTY
Software NOT Embodied in Physical Media.
Software that is not embodied in physical media
(e.g. software that is downloaded from the
Or visit us online at
http://www.motorola.com/iden/support
You will receive instructions on how to ship the
Products, Accessories or Software, at your
expense, to a Motorola Authorized Repair Center.
To obtain service, you must include: (a) a copy of
your receipt, bill of sale or other comparable proof
of purchase; (b) a written description of the
problem; (c) the name of your service provider, if
applicable; (d) the name and location of the
installation facility (if applicable) and, most
importantly; (e) your address and telephone
number.
internet), is provided "as is" and without warranty.
Who is covered? This warranty extends only to
the first consumer purchaser, and is not
transferable.
What will Motorola Do? Motorola, at its option,
will at no charge repair, replace or refund the
purchase price of any Products, Accessories or
Software that does not conform to this warranty.
We may use functionally equivalent
reconditioned/refurbished/pre-owned or new
Products, Accessories or parts. No data, software
or applications added to your Product, Accessory
or Software, including but not limited to personal
contacts, games and ringer tones, will be
reinstalled. To avoid losing such data, software
and applications please create a back up prior to
requesting service.
What Other Limitations Are There? ANY
IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED
TO THE DURATION OF THIS LIMITED
WARRANTY, OTHERWISE THE REPAIR,
REPLACEMENT, OR REFUND AS PROVIDED
UNDER THIS EXPRESS LIMITED WARRANTY IS
THE EXCLUSIVE REMEDY OF THE
CONSUMER, AND IS PROVIDED IN LIEU OF
ALL OTHER WARRANTIES, EXPRESS OF
IMPLIED. IN NO EVENT SHALL MOTOROLA BE
LIABLE, WHETHER IN CONTRACT OR TORT
(INCLUDING NEGLIGENCE) FOR DAMAGES IN
EXCESS OF THE PURCHASE PRICE OF THE
How to Obtain Warranty Service or Other
Information? To obtain service or information,
please call:
Motorola iDEN Customer Services
1-800-453-0920 or 954-723-4910
TTY-877-483-2840
156
PRODUCT, ACCESSORY OR SOFTWARE, OR
FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND, OR
LOSS OF REVENUE OR PROFITS, LOSS OF
BUSINESS, LOSS OF INFORMATION OR DATA,
SOFTWARE OR APPLICATIONS OR OTHER
FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE ABILITY OR INABILITY
TO USE THE PRODUCTS, ACCESSORIES OR
SOFTWARE TO THE FULL EXTENT THESE
DAMAGES MAY BE DISCLAIMED BY LAW.
software. No other use, including without limitation
disassembly of such Motorola software or exercise
of the exclusive rights reserved for Motorola, is
permitted.
Some states and jurisdictions do not allow the
limitation or exclusion of incidental or
consequential damages, or limitation on the
length of an implied warranty, so the above
limitations or exclusions may not apply to you.
This warranty gives you specific legal rights,
and you may also have other rights that vary
from state to state or from one jurisdiction to
another.
Laws in the United States and other countries
preserve for Motorola certain exclusive rights for
copyrighted Motorola software such as the
exclusive rights to reproduce and distribute copies
of the Motorola software. Motorola software may
only be copied into, used in, and redistributed with,
the Products associated with such Motorola
157
Limited Warranty Motorola Communication Products (International)
Rechargeable Batteries will be replaced during the
Limited Warranty
Motorola
applicable warranty period if:
a. the battery capacity falls below 80% of rated
capacity, or
Communication
Products (International)
b. the battery develops leakage.
MOTOROLA, at its option, will at no charge either
repair the Product (with new or reconditioned
parts), replace it (with a new or reconditioned
Product), or refund the purchase price of the
Product during the warranty period provided it is
returned in accordance with the terms of this
warranty. Replaced parts or boards are warranted
for the balance of the original applicable warranty
period. All replaced parts of Product shall become
the property of MOTOROLA.
Note: This Warranty applies in Singapore and
the Philippines.
I. What This Warranty Covers
and For How Long:
MOTOROLA warrants the MOTOROLA
manufactured iDEN Communication Products
listed below (“Product”) against defects in material
and workmanship under normal use and service
for a period of time from the date of purchase as
scheduled below:
This express limited warranty is extended by
MOTOROLA to the original end user purchaser
only and is not assignable or transferable to any
other party. This is the complete warranty for the
Product manufactured by MOTOROLA.
MOTOROLA assumes no obligations or liability for
additions or modifications to this warranty unless
made in writing and signed by an officer of
MOTOROLA. Unless made in a separate
agreement between MOTOROLA and the original
end user purchaser, MOTOROLA does not warrant
the installation, maintenance or service of the
Product.
iDEN Subscriber Digital Mobile and One (1) Year
Portable Units
Product Accessories
(manufactured by or under license
from MOTOROLA)
One (1) Year
Batteries
One (1) Year
158
MOTOROLA cannot be responsible in any way for
any ancillary equipment not furnished by
MOTOROLA which is attached to or used in
connection with the Product, or for operation of the
Product with any ancillary equipment, and all such
equipment if expressly excluded from this
warranty. Because each system which may use
the Product is unique, MOTOROLA disclaims
liability for range, coverage, or operation of the
system as a whole, or any portion of the system not
produced by MOTOROLA, under this warranty.
TIME, INCONVENIENCE, COMMERCIAL LOSS,
LOST PROFITS OR SAVINGS OR OTHER
INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OR
INABILITY TO USE SUCH PRODUCT, TO THE
FULL EXTENT SUCH MAY BE DISCLAIMED BY
LAW.
III. How to Get Warranty
Service:
You must provide proof of purchase (bearing the
date of purchase and Product item serial number)
in order to receive warranty service and, also,
deliver or send the Product item, transportation
and insurance prepaid, to an authorized warranty
service location. Warranty service will be provided
by MOTOROLA through one of its authorized
warranty service locations. If you first contact the
company which sold you the Product (e.g., dealer
or communication service provider), it can facilitate
your obtaining warranty service.
II. General Provisions:
This warranty sets forth the full extent of
MOTOROLA’S responsibilities regarding the
Product, Repair, replacement or refund of the
purchase price, at MOTOROLA’S options, is the
exclusive remedy. THIS WARRANTY IS GIVEN
IN LIEU OF ALL OTHER EXPRESS
WARRANTIES. IMPLIED WARRANTIES,
INLCUDING WITHOUT LIMITATION, IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED TO THE DURATION OF THIS LIMITED
WARRANTY TO THE FULL EXTENT SUCH MAY
BE DISCLAIMED BY LAW. IN NO EVENT SHALL
MOTOROLA BE LIABLE FOR DAMAGES IN
EXCESS OF THE PURCHASE PRICE OF THE
PRODUCT, FOR ANY LOSS OF USE, LOSS OF
IV. What This Warranty Does
Not Cover:
a. Defects or damage resulting from use of the
Product in other than its normal and customary
manner.
159
Limited Warranty Motorola Communication Products (International)
b. Defects or damage from misuse, accident,
water, or neglect.
MOTOROLA’S published specifications or the
local type acceptance labeling in effect for the
Product at the time the Product was initially
distributed from MOTOROLA.
c. Defects or damage from improper testing,
operation, maintenance, installation, alteration,
modification, or adjustment.
d. Breakage or damage to antennas unless
caused directly by defects in material
workmanship.
j. Scratches or other cosmetic damage to
Product surfaces that does not effect the
operation of the Product.
k. Normal and customary wear and tear.
e. A Product subjected to unauthorized Product
modifications, disassemblies or repairs
(including, without limitation, the audition to the
Product of non-MOTOROLA supplied
equipment).
l. Exclusion for defects or damage arising from
use of the products in connection with
non-MOTOROLA equipment.
VI. Patent and Software
Provisions:
f. Product which has had the serial number
removed or made illegible.
MOTOROLA will defend, at its own expense, any
suit brought against the end user purchaser to the
extent that it is based on a claim that the Product or
parts infringe a patent, and Motorola will pay those
costs and damages finally awarded against the
end user purchaser in any such suit which are
attributable to any such claim, but such defense
and payments are conditioned on the following:
g. Rechargeable batteries if:
1.Any of the seals on the battery enclosure of
cells are broken or show evidence of
tampering.
2.The damage or defect is caused by
charging or using the battery in equipment
or service other than the Product for which it
is specified.
a. That MOTOROLA will be notified promptly in
writing by such purchaser of any notice of such
claim;
h. Freight costs to the repair depot.
i. A Product which, due to illegal or unauthorized
alteration of the software/firmware in the
b. That MOTOROLA will have sole control of the
defense of such suit and all negotiations for its
Product, does not function in accordance with
160
settlement or compromise; and
Laws in the United States and other countries
preserve for MOTOROLA certain exclusive rights
for copyrighted MOTOROLA software, such as the
exclusive rights to reproduce in copies and
distribute copies of such MOTOROLA software.
MOTOROLA software may be used in only the
Product in which the software was originally
embodied and such software in such Product may
not be replaced, copied, distributed, modified in
any way, or used to produce any derivative thereof.
No other use including, without limitation,
c. Should the Product or parts become, or in
MOTOROLA’S opinion be likely to become, the
subject of a claim of infringement of a patent,
that such purchaser will permit MOTOROLA, at
its option and expense, either to procure for
such purchaser the right to continue using the
Product or parts or to replace or modify the
same so that it becomes non-infringing or to
grant such purchaser a credit for the Product or
parts as depreciated and accept its return. The
depreciation will be an equal amount per year
over the lifetime of the Product or parts as
established by MOTOROLA.
alteration, modification, reproduction, distribution,
or reverse engineering of such MOTOROLA
software or exercise or rights in such MOTOROLA
software is permitted. No license is granted by
implication, estoppel or otherwise under
MOTOROLA will have no liability with respect to
any claim of patent infringement which is based
upon the combination of the Product or parts
furnished hereunder with software, apparatus or
devices not furnished by MOTOROLA, nor will
MOTOROLA have any liability for the use of
ancillary equipment or software not furnished by
MOTOROLA which is attached to or sued in
connection with the Product or any parts thereof. In
no event shall MOTOROLA be liable for any
incidental, special or consequential damages
arising from any claim of patent infringement or
alleged infringement.
MOTOROLA patent rights or copyrights.
161
All other product names or services mentioned in
this manual are the property of their respective
trademark owners.
Patent and Trademark
Information
Software Copyright Notice
© 2004 Nextel Communications, Inc. NEXTEL®,
the NEXTEL logo®, NEXTEL ONLINE®, NEXTEL.
Done.TM, PUSH TO TALKTM, PTTTM, DIRECT
CONNECT®, GROUP CONNECTTM and NEXTEL
WORLDWIDE® are service marks, trademarks,
and/or registered trademarks owned by Nextel
Communications, Inc.
The Motorola products described in this manual
may include copyrighted Motorola and third party
software stored in semiconductor memories or
other media. Laws in the United States and other
countries preserve for Motorola and third party
software providers certain exclusive rights for
copyrighted software, such as the exclusive rights
to distribute or reproduce the copyrighted software.
Accordingly, any copyrighted software contained in
the Motorola products may not be modified,
reverse-engineered, distributed, or reproduced in
any manner to the extent allowed by law.
Furthermore, the purchase of the Motorola
products shall not be deemed to grant either
directly or by implication, estoppel, or otherwise,
any license under the copyrights, patents, or patent
applications of Motorola or any third party software
provider, except for the normal, non-exclusive,
royalty-free license to use that arises by operation
of law in the sale of a product.
MOTOROLA, the Stylized M Logo and all other
trademarks indicated as such herein are
trademarks of Motorola, Inc. ® Reg. U.S. Pat. &
Tm. Off. © 2004 Motorola, Inc. All rights reserved.
Microsoft and Microsoft Internet Explorer are
registered trademarks of Microsoft Corporation.
T9 is a trademark owned by Tegic
Communications.
T9® Text Input Patent and Trademark Information
This product is covered by U.S. Pat. 5,818,437,
U.S. Pat. 5,953,541, U.S. Pat. 6,011,554 and other
patents pending.
Java and all other Java-based marks are
trademarks or registered trademarks of Sun
Microsystems, Inc. in the U.S. and other countries.
162
sending 29
sorting 30
viewing 30
from SMS messages 74
Group Connect 50, 108
international 48
making 22, 50
Index
Numerics
Call filtering 115
Call forwarding 43
all calls 43
missed calls 44
off 44
Call Timers 51
Call Waiting 46
off 46
3-way calling 47
on hold 47
A
phone calls 22
receiving 23, 51
redialing 25, 108
remote PTT 118
Speed Dial 26
Accessories 19
safety 152
Alpha mode 33
B
TTY, see TTY calls
Turbo Dial 26
Backlight 107
Battery
Calls
3-way 47
answering automatically 108
answering with any key 23,
108
Direct Connect 22, 26, 108
emergency 27
ending 23
entering number 24
from Contacts 24
from Datebook 25
from memo 42
voice name 25
Circuit data 52
Clock 107
Contacts 24, 36
capacity 40
care 6
charging 5
door 3
inserting 4
safety 151
Baud rate 111
creating entries 38
deleting 40
editing entries 39
icons 36
international numbers 41
searching 37
showing all entries 38
C
Call alerts 29
deleting 30
queue 29
receiving 29
responding 29, 30
from Recent calls 24
163
Index
showing only Direct Connect
One Touch, setting 48
Display
security 94
viewing location 90
GPS PIN 110
GPS, see GPS Enabled
Group Connect, see calls
37
SIM card 36
storing fast 39
storing from idle screen 39
storing from Memo 39, 42
storing from recent calls 31,
39
type 31, 36
viewing 37
backlight 107
contrast 106, 108
options 10
H
screen 10
Handset, see phone
Headset 118
E
Email 36, 38, 52
Emergency calls 27
End key 2
I
voice name 39
Customer Care 20, 119
Icons
Contacts 36
Recent calls 31
status 13
F
D
Faxes
Datebook 25
profiles 101
DC/GC Options 108
receiving 52
sending 52
Flip action 22, 23, 49
text entry 33
Idle screen 10
storing to Contacts 39
International numbers 48
calling 48
see also Direct Connect calls,
Group Connect calls, and
call alerts
G
GPS Enabled 88
almanac data 93
best results 91
emergency calls 27, 89
map software 95
privacy options 94
Dialing codes
storing 41
non-emergency numbers 54
telecommunications relay
service 54
J
Java applications
deleting 83
memory 81, 84
Direct Connect
see also Calls
164
Message notifications 62
setting options 62
Messages 61
Pauses
dialing 48
K
Keypad 2
storing 40
Phone 1, 10
active line 108
flip action 22, 23, 49
locking 110
locking 18, 110
see also voice mail, SMS
messages, Two-Way
messages, and Net alerts
L
Language 108
Lists, see menus
reading 73
receiving 62
Mute 27
M
modem 52
off 7
Memo 42
calling from 42
creating 42
editing 42
storing to Contacts 39, 42
viewing 42
on 7
N
setting up 2
Profiles 112
call filtering 115
changing settings 112
creating 114
Datebook 101
deleting 114
editing 114
switching 112
temporary 113
viewing 112
PUK code 15
Navigation key 2
Net alerts 74
Nextel
Customer Care 20, 119
Online services 74, 75, 77
Terms and conditions 124
Non-emergency numbers 54
Numeric mode 35
Memory
Java applications 81, 84
ring tones 60
voice records 80
Menu key 2, 11
Menus 10
context-sensitive 2, 11
main menu 11
Message center 62, 64
see also messages
P
Packet data 52
Password
voice mail 66
Passwords 110
Patent information 162
R
Radio frequency 146
165
Index
Recent calls 24, 31
deleting 32
149
Status messages 121
Symbols mode 35
radio frequency 146
Security 110
Send key 2
Service, activating 7
Settings 107
display time 110
icons 31
storing to Contacts 31, 39
viewing 31
T
T9 Text Input, see text entry
Talkgroups 50, 108
TDD/TTY devices 54
Telecommunications relay
service 54
Terms and conditions 124
Text and numeric messages
see SMS messages
Text display area 10
Text entry 33
Redialing 25, 108
Ring tones 36, 58
deleting 60
resetting 110
Shortcuts
downloading 59
memory 60
off 58
setting 58
setting in Contacts 38, 59
vibrate 58
creating 116
deleting 117
editing 116
using 116
SIM card 3, 14, 16
Contacts 36
inserting 16
removing 17
SIM PIN 14, 110
changing 15
requirement 14
unblocking 15
SMS messages 73
calling from 74
Speakerphone 26
Alpha mode 33
database 33, 34
icons 33
viewing assigned 59
Ringer 105
see also Ring tones
off 105
mode 33
Numeric mode 35
Symbols mode 35
Word mode 33
S
Safety 146
accessory 152
battery 151
electromagnetic interference
Text messages
reading 75
Trademark information 162
166
TTY calls 53
baud rate 54
making 53
deleting 80
labelling 79
locking 80
mode 53
memory 80
on 53
playing 79
TTY devices 54
Turbo Dial 26
Two-Way messages 74
sending 75
Volume, setting 105, 109
W
Waits
dialing 48
storing 40
Warranty 158
Word mode 33
V
Voice Mail
changing password 66
greetings 67
group lists 70
message forwarding 71
playing messages 65
Voice mail 64
receiving 64
sending calls to 23, 64
setting up 9, 65
Voice name 25, 37
creating 39
Voice records 79
creating 79
167
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