IMPORTANT INFORMATION
32" LED TV
NS-32D310NA15
FIND YOUR USER GUIDE ONLINE!
We are going green so a copy of your
User Guide is not provided in the box
but is available online.
then click Support & Service.
Enter your model number in the box under
Manual, Firmware, Drivers & Product Information, then click
X.
Before using your new product, please read these instructions to
prevent any damage.
NS-32D310NA15
17 The apparatus should not be exposed to dripping or
splashing, and no objects filled with liquids, such as
vases, should be placed on the apparatus.
Important Safety
Instructions
CAUTION
WARNING
Electric shock hazard
To reduce the risk of fire or electric shock, do not remove
any cover or expose the device to rain or moisture. No
user-serviceable parts are inside. Refer servicing to
qualified service technicians.
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This symbol indicates that
Lightning
dangerous voltage constituting a
risk of electric shock is present
within your TV. This label is located
on the back of your TV.
For added protection for your device receiver during a
lightning storm, or when it is left unattended and unused
for long periods of time, unplug it from the power outlet
and disconnect any antenna or cable system. This helps
prevent property damage and personal injury from
lightning and power line surges.
This symbol indicates that there
are important operating and
maintenance instructions in the
literature accompanying your TV.
Power lines
An outside antenna system should not be located in the
vicinity of overhead power lines or other electric light or
power circuits, or where it can fall into such power lines or
circuits. When installing an outside antenna system,
extreme care should be taken to keep from touching such
power lines or circuits as contact with them might be fatal.
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Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with dry cloth.
Do not block any ventilation openings. Install in
accordance with the manufacturer's instructions.
Do not install near any heat sources such as radiators,
heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or
grounding-type plug. A polarized plug has two blades
with one wider than the other. A grounding type plug
has two blades and a third grounding prong. The wide
blade or the third prong are provided for your safety. If
the provided plug does not fit into your outlet, consult
an electrician for replacement of the obsolete outlet.
Handling the LCD panel
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Your TV’s screen is made of glass. Do not drop your TV
or hit, jolt, or press hard against the LCD panel. If the
screen breaks, be careful of broken glass.
If the LCD panel is broken, make absolutely sure that
you do not touch the liquid in the panel. This may
cause skin inflammation.
If the liquid gets in your mouth, immediately gargle,
rinse, and consult with your doctor. Also, if the liquid
gets in your eyes or touches your skin, consult with
your doctor after rinsing for at least 15 minutes or
longer in clean water.
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Replacement parts
When replacement parts are required, make sure that the
service technician uses replacement parts specified by the
manufacturer that have the same characteristics as the
original part. Unauthorized substitutions may result in fire,
electric shock, personal injury, or other hazards.
10 Protect the power cord from being walked on or
pinched particularly at plugs, convenience receptacles,
and the point where they exit from the apparatus.
11 Only use attachments/accessories specified by the
manufacturer.
Safety check
12 Use only with the cart, stand, tripod,
bracket, or table specified by the
After completing any service or repair to this device, ask
the service technician to perform routine safety checks to
determine that your TV is in correct operating condition.
manufacturer, or sold with the apparatus.
When a cart is used, use caution when
S3125A
moving the cart/apparatus combination
to avoid injury from tip-over.
Power source
Operate your TV only from the type of power source
indicated on the marking label. If you are not sure of the
type of power supplied to your home, consult an
electrician or your local power company.
13 Unplug this apparatus during lightning storms or when
unused for long periods of time.
14 Refer all servicing to qualified service personnel.
Servicing is required when the apparatus has been
damaged in any way, such as power-supply cord or
plug is damaged, liquid has been spilled or objects
have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally,
or has been dropped.
Servicing
These servicing instructions are for use by qualified service
personnel only. To reduce the risk of electric shock, do not
perform any servicing other than that contained in the
operating instructions unless you are qualified to do so.
15 The wall plug is the disconnecting device. The plug
must remain readily operable.
16 Remote control batteries should not be exposed to
excessive heat such as sunshine, fire, or the like.
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Mobile telephone warning
CAUTION
To avoid interference with your TV picture and sound,
operating problems, or even damage, keep your cordless
and cellular telephones away from the TV.
Damage requiring service
Unplug this TV from the power outlet and refer servicing
to qualified service personnel under the following
conditions:
End of life directives
Your TV may contain materials that are regulated for
environmental reasons. Your TV also contains materials
that can be recycled and reused. To help protect the
environment, contact your local authorities for information
about disposal or recycling and about finding a recycler in
your area before you dispose of your TV.
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When the power supply cord or plug is damaged or
frayed.
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If liquid has been spilled or objects have fallen into
your TV.
If your TV has been exposed to rain or water.
If your TV does not operate normally by following the
operating instructions. Adjust only those controls
that are covered by the operating instructions
because incorrect adjustment of other controls may
result in damage and will often require extensive
work by a qualified technician to restore your TV to its
normal operation.
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Non-active pixels
The LCD panel contains almost 3 million thin film
transistors, which provide exceptionally sharp video
quality. Occasionally, a few non-active pixels may appear
on the screen as a fixed blue, green, or red point. These
non-active pixels do not adversely affect the performance
of your TV, and are not considered defects.
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If your TV has been dropped or damaged in any way.
When your TV exhibits a distinct change in
performance.
Troubleshooting
Outdoor antenna grounding
Warning
If an outside antenna or cable system is connected to your
TV, make sure that the antenna or cable system is
grounded to provide some protection against voltage
surges and built-up static charges. Article 810 of the
National Electrical Code, ANSI/NFPA No. 70, provides
information with respect to correct grounding of the mast
and supporting structure, grounding of the lead-in wire to
an antenna discharge unit, size of grounding conductors,
location of the antenna-discharge unit, connection to
grounding electrodes, and requirements for the grounding
electrode.
Do not try to repair your TV yourself. Contact
authorized service personnel.
Remote control
Problem
Solution
Remote control does
not work
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Make sure that the power cord is correctly connected to
a power outlet.
Make sure that there are no obstructions between the
remote control and the remote control sensor on the
front of the TV.
Point the remote control directly at the remote control
sensor on your TV. For the location of the remote
control sensor, see “Front view” in your Quick Setup
Guide.
Make sure that the batteries are installed correctly. See
“When can I turn on my TV” in your Quick Setup Guide.
Replace dead batteries with new batteries. See “When
can I turn on my TV” in your Quick Setup Guide.
Antenna lead-in wire
Grounding clamp
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Antenna discharge unit
Grounding conductors
Ground clamps
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Trouble programming
your existing
universal remote
control
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See instructions and a table of common codes in
“Programming a different universal remote control” in
the online User Guide.
Codes are subject to change. For up-to-date codes, go
Replace dead batteries with new batteries. See “When
can I turn on my TV” in your Quick Setup Guide.
Refer to the User Guide that accompanied your
universal remote control and contact the manufacturer
if problems persist.
Power service grounding
electrode system
Electric service equipment
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Note to CATV system installer
Article 820 of the National Electrical Code, ANSI/NFPA No.
40 provides guidance for correct grounding. Specifically, it
states that the cable ground must be connected to the
grounding system of the building as close to the point of
cable entry as practical.
General
Problem
Solution
Condensation
Moisture will form on the TV if the TV is brought from cool
surroundings into a warm room or if the temperature of
the room rises suddenly. When this happens, the TV's
performance may be impaired. To prevent this, let the TV
stand in its new surroundings for about an hour before
switching it on, or make sure that the room temperature
rises gradually.
Condensation may also form during the summer if the TV
is exposed to the breeze from an air conditioner. In such
cases, change the location of the TV.
No power
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Make sure that the power cord is correctly connected to
a power outlet.
Unplug the power cord, wait 60 seconds, then plug the
cord back in and turn on your TV.
Other devices (for example, a surround sound receiver,
external speakers, fans, or hair dryers) may be
interfering with your TV. Try turning off one device at a
time to determine which device is causing interference.
After you have determined which device is causing
interference, move it further from the TV to eliminate
the interference.
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NS-32D310NA15
Screen
Problem
Solution
Screen size measured
diagonally
Display type
Screen refresh rate
Display resolution
Panel resolution
Aspect ratio
Contrast ratio
(typical)–panel
Dynamic contrast ratio–
list value
TV Brightness (minimum)
cd/m2
“No signal” error
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Press INPUT and make sure that you have selected the
correct input for the device or service you are trying to
use.
31.5 in.
message is displayed
LED
60Hz
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If you are using a cable or satellite box, use the remote
that came with that box to change channels.
720p
After Auto Channel
Search, there are no
channels
Reception can vary by channel depending on the
broadcast power level of a given station. Contact your
cable or satellite TV provider.
1366 (H) × 768 (V)
16:9
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Make sure that the antenna or cable/satellite TV is
connected securely to your TV.
3,000:1
Try replacing the cable between the antenna/cable or
cable/satellite box and your TV.
20,000:1
160 nits
One or more channels
do not display
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Make sure that the channels are not blocked. See
“Setting parental control levels” in the online User
Guide.
Comb filter
Response time
Horizontal viewing angle
Vertical viewing angle
3d y/c digital
6.5 ms
178°
Make sure that the channels are not hidden. The
channel may have been deleted from the channel list.
You can tune to the channel by pressing the number
buttons or you can add the channel back to the channel
list. See “Hiding channels” in the online User Guide.
If you are using a cable or satellite box, use the remote
that came with that box to change channels.
Make sure that you have the correct input selected to
view channels from the cable or satellite box.
If you are using an antenna, the digital channel signal
may be low. To check the digital channel signal
strength, see “Checking the digital signal strength” in
the online User Guide.
178°
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Display resolutions
HDMI suggested resolutions
Component video suggested
resolutions
720p, 480p, 480i
720p, 480p, 480i
640 × 480/60Hz,
800 × 600/60Hz,
1024× 768/60Hz,
1280 × 1024/60Hz,
1360 × 768/60Hz
Password is lost
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Enter 9999 to access parental controls, then set a new
password. See “Setting or changing the password” in
the online User Guide.
PC/VGA suggested scan rates
Some settings cannot
be accessed
If a setting is grayed, the setting is not available in the
current video input mode. Press INPUT and make sure
that you have selected the correct input for the device
you are trying to use.
Tuner
Analog
Digital
NTSC
ATSC, 8-VSB, Clear-QAM
TV cabinet creaks
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When the TV is in use, the temperature rises naturally
and may cause the cabinet to expand or contract which
can cause a creaking noise. This is not a malfunction.
Inputs
2 (side)
Control buttons do
not work
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Make sure that the Button Lock option is set to Off.
See “Locking control buttons” in the online User Guide.
Unplug the power cord, wait a few seconds, then plug
the cord back in and turn on your TV.
E-EDID compliant/HDCP compliant
HDMI
MHL-enabled and Roku Ready®
(HDMI 2 (MHL) jack)
Component video
Composite video
1 (back)
TV keeps turning off
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Make sure that the sleep timer is not turned on. See
“Setting the sleep timer” in the online User Guide.
1 (back)
Shared with component Y
Shared audio (component
and composite)
Yes
Notes
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If the problem is not solved by using these
troubleshooting instructions, turn off your TV,
then turn it on again.
Additional troubleshooting information is in
your online User Guide. Go to
PC/VGA
3.5mm PC audio input
1 (back)
1 (back)
1 (side)
HDMI 1 (DVI+ARC) jack
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DVI
Support & Service. Enter your model number
in the box under Manual, Firmware, Drivers
& Product Information, then click X.
1 (side)
USB
Supports JPEG and firmware upgrade
Antenna/Cable
Outputs
1 (back)
Video
No
Specifications
Analog audio/Headphone
Digital audio
WiFi
1 (side)
Specifications are subject to change without notice.
Dimensions and weight
1 (optical) (back)
No
No
Ethernet
28.9 × 17.5 × 3.1" (73.5 × 44.4 × 7.9 cm)
Without stand
11.5 lbs. (5.2 kg)
28.9 × 18.8 × 6.3" (73.5 × 47.8 × 16.0 cm)
With stand
12.1 lbs. (5.5 kg)
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Audio
DTS Tuning Package
Cables
Connections to this device must be made with shielded cables with
metallic RF/EMI connector hoods to maintain compliance with FCC Rules
and Regulations.
DTS Sound
Number: 2
Watts per channel: 5W
Speakers
Canadian Notice
CAN ICES-3 (B)/NMB-3(B)
Standard Television Receiving Apparatus — Appareil de réception
télévision ordinaire, Canada BETS-7 / NTMR-7
Power
On: 35W
Standby: <0.5W
Power consumption
Power input
IC Statement
This device complies with Industry Canada licence-exempt RSS
standard(s).
AC 120 V, 60Hz
Operation is subject to the following two conditions: (1) this device may
not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
This equipment complies with IC radiation exposure limits set forth for an
uncontrolled environment.
Miscellaneous
OSD languages
INlink
English, French, Spanish
Yes
Yes
MHL-enabled and
Roku Ready®
Game Mode
ENERGY STAR qualified
Internet connectable
Dolby License Notice and Trademark Acknowledgement
HDMI 2 (MHL) jack
Manufactured under license from Dolby
Laboratories. Dolby and the double-D symbol
are trademarks of Dolby Laboratories.
Yes
Yes
No
HDMI
The terms HDMI and HDMI High-Definition
Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other
countries.
Stand column to TV screen:
T4 type (12 mm length) (3 pcs)
Base to stand column:
TV base screws
T4 type (14 mm length) (1 pc)
DTS Sound™
V-Chip (version 2.0)
Sleep timer
Channel labeling
VESA mount (mm)
(horizontal × vertical)
Yes
Yes
Yes
under license from DTS Licensing Limited. DTS, the Symbol,
& DTS and the Symbol together are registered trademarks
and DTS Sound is a trademark of DTS, Inc. © DTS, Inc. All
Rights Reserved.
200 × 200
M6 type
MHL™ (Mobile High-Definition Link)
VESA mount screws
MHL and the MHL logo are trademarks or
registered trademarks of MHL Licensing, LLC
in the United States and other countries.
Note
The length of the wall-mount screws vary
Roku®
depending on the wall-mount bracket you
purchased. See the instructions that came with the
wall-mount bracket for screw lengths.
Roku and the Roku logo are registered trademarks
®
of Roku, Inc. in the United States and other
countries.
Energy Star
Legal notices
Your Insignia TV is ENERGY STAR® qualified in the “Energy
Savings” mode. It meets strict energy efficiency guidelines set
by the U.S. Environmental Protection Agency and Department
of Energy. ENERGY STAR is a joint program of these
government agencies, designed to promote energy efficient
products and practices. Changes to certain features, settings,
and functionalities of this TV (i.e. Picture, Sound) can increase
or change the power consumption. Depending upon such
changed settings, the power consumption may exceed the
limits required for the ENERGY STAR qualification in the
“Energy Savings” mode.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
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Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
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Consult the dealer or an experienced radio/TV technician for help.
Warning
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this
equipment.
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NS-32D310NA15
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Outages, static or other problems with over-the-air reception of
television broadcast signals.
One-year limited warranty -
Insignia Televisions
Definitions:
Insignia Products ("Insignia") warrants to you, the original purchaser of
this new Insignia-branded television ("Product"), that the Product shall be
free of defects in the original manufacturer of the material or
workmanship for a period of one (1) year from the date of your purchase
of the Product ("Warranty Period"). For this warranty to apply, your
Product must be purchased in the United States or Canada from a Best
Buy or Future Shop authorized dealer of Insignia brand products only that
are packaged with this warranty statement.
Attempted repair by any person not authorized by Insignia to service
the Product
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Products sold "as is" or "with all faults"
Consumables, including but not limited to batteries (i.e. AA, AAA, C
etc.)
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Products where the factory applied serial number has been altered or
removed
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Loss or Theft of this product or any part of the product
Failures or Damage caused by any contact including but not limited
to liquids, gels or pastes.
Up to three (3) pixel failures (dots that are dark or incorrectly
illuminated) grouped in an area smaller than one tenth (1/10) of the
display size or up to five (5) pixel failures throughout the display.
(Pixel based displays may contain a limited number of pixels that may
not function normally.)
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How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you
purchased the Product. Your purchase date is printed on the receipt you
received with the Product.
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Problems with delay in motion or action of video images while
playing first-person style video games.
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR
EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT,
INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR
PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS
MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE
PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT,
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET
FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED,
WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES
AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY
TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR
PROVINCE TO PROVINCE.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or
workmanship of the Product is determined to be defective by an
authorized Insignia repair center or store personnel, Insignia will (at its
sole option): (1) repair the Product with new or rebuilt parts; or (2) replace
the Product at no charge with new or rebuilt comparable products or
parts. Products and parts replaced under this warranty become the
property of Insignia and are not returned to you. If service of Products or
parts are required after the Warranty Period expires, you must pay all
labor and parts charges. This warranty lasts as long as you own your
Insignia Product during the Warranty Period. Warranty coverage
terminates if you sell or otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy or Future Shop retail store
location and your television Product has a screen size of less than 42
inches, please take your original receipt and the Product to any Best Buy
or Future Shop store. Make sure that you place the Product in its original
packaging or packaging that provides the same amount of protection as
the original packaging. If you purchased the Product from a Best Buy or
Future Shop online web site, mail your original receipt and the Product to
the address listed on the web site. Make sure that you put the Product in
its original packaging or packaging that provides the same amount of
protection as the original packaging.
To obtain in-home warranty service for a television with a screen 42
inches or larger, in the United States call 1-888-BESTBUY, Canada call
1-866-BESTBUY for Future Shop call 1-800-663-2275. Call agents will
diagnose and correct the issue over the phone or will have an
Insignia-approved repair technician dispatched to your home.
Contact Insignia:
For customer service please call:
US & Canada 1-877-467-4289
Distributed by Best Buy Purchasing, LLC
7601 Penn Avenue South, Richfield, Minnesota, U.S.A. 55423-3645
© 2014 BBY Solutions, Inc.
All rights reserved. INSIGNIA is a trademark of BBY Solutions, Inc.
Registered in some countries. All other products and brand names are
trademarks of their respective owners.
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy or
Future Shop branded retail stores or websites to the original purchaser of
the product in the county where the original purchase was made.
What does the warranty not cover?
This warranty does not cover:
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Customer instruction/education
Installation
Set up adjustments
Cosmetic damage
Damage due to acts of God, such as power surges
Accident(s)
Misuse, unintentional or intentional
Abuse, unintentional or intentional
Negligence
Commercial purposes/use, including but not limited to use in a place
of business or in communal areas of a multiple dwelling
condominium or apartment complex, or otherwise used in a place of
other than a private home.
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Modification of any part of the Product, including the antenna
Plasma display panel damaged by static (non-moving) images
applied for lengthy periods (burn-in).
Damage due to incorrect operation or maintenance
Connection to an incorrect voltage or power supply
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INSIGNIA is a registered trademark of BBY Solutions, Inc.
Registered in some countries.
Distributed by Best Buy Purchasing, LLC, 7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2014 BBY Solutions, Inc.
All Rights Reserved
US & Canada 1-877-467-4289
V2 ENGLISH
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